... with Chris Taylor, Owner of Certified AutoBrokers—NIADA 2025 Special Edition

Recorded live on the NIADA 2025 show floor, "In the Passenger's Seat" host Matt Mitteldorfer sits down with Chris Taylor, owner of Certified AutoBrokers, to unpack why associations like NIADA are indispensable for independent dealers—credible advocacy, real-time compliance guidance, practical training, problem-solving peer networks, and a vendor marketplace that actually improves margins. They also dig into AI’s expanding role in retail and fixed ops, and why conferences like NIADA are the best place to shop solutions in the wild. Bonus highlight: Chris explains how his team uses ACV Live Appraisal and how it’s become an entertaining, community-facing moment that pulls people in—and a highly engaging, rewarding experience for his team—while keeping valuations transparent and fast.