Words Matter: Transforming Care Through Better Communication

from To Care is Human · host The Beryl Institute

In this episode of To Care Is Human, Terri Ipsen talks with Susan Osborne about the power of words in healthcare. Based on her PX blog, "Say this instead of," Susan shares practical tips and real examples of how small language changes can ease anxiety, build trust, and improve patient experience. Learn how intentional communication can make a lasting difference in patient care across all healthcare settings.

Episode metadata supplied by the publisher feed · Published Jul 14, 2025

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Words Matter: Transforming Care Through Better Communication

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