Work Disruption? Klarna's AI Assistant Does Work of 700 Full Time Agents

from The AI Daily Brief: Artificial Intelligence News and Analysis · host Nathaniel Whittemore

Klarna's new AI chatbot, powered by OpenAI, has showcased impressive capabilities in its first month, effectively performing the tasks of 700 full-time customer service agents. Engaging in 2.3 million conversations, the bot handled two-thirds of Klarna's customer service interactions, achieving satisfaction rates on par with human agents. Plus Apple ditches car plans to focus on AI

Episode metadata supplied by the publisher feed · Published Feb 28, 2024

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Work Disruption? Klarna's AI Assistant Does Work of 700 Full Time Agents

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