Worth Repeating: Turning Down High Conflict at Work with Cherolyn Knapp

In this classic episode from the archives, special guest Cherolyn Knapp joins Bill and Megan to tackle listener questions about managing challenging workplace dynamics. They explore how high conflict behavior manifests in professional settings - from overt confrontations to more subtle forms of workplace disruption.The hosts examine why traditional disciplinary approaches often backfire, discussing instead how skills-based interventions can transform difficult workplace relationships. They emphasize the importance of recognizing that problematic behavior doesn't always present as obvious conflict.Key Workplace Challenges Addressed:Managing interdepartmental tensionsResponding to passive-aggressive behaviorSupporting targeted team membersEssential Skills Explored:Using EAR statements for de-escalationAnalyzing options before taking actionSetting appropriate professional boundariesDrawing from their extensive experience, the hosts provide practical guidance for both supervisors and employees facing challenging workplace dynamics. They emphasize the importance of developing specific communication skills rather than relying on confrontational approaches.This episode offers valuable insights for anyone navigating difficult workplace relationships, whether as a manager protecting their team or an individual seeking to improve a challenging situation. The discussion highlights how proper training and support can transform seemingly intractable workplace conflicts.Additional ResourcesBooks & Expert Publications:BIFF at Work: Your Guide to Difficult Workplace CommunicationsIt's All Your Fault at Work! Managing Narcissists and Other High-Conflict PeopleOur New World of Adult BulliesSLIC Solutions for Conflict: Setting Limits & Imposing Consequences in 2 1/2 StepsTraining & Professional Development:New Ways Training Programs (for workplace professionals)Individual Workplace CoachingCustom Training for OrganizationsConflict Influencer Class (for personal situations)Connect With Us:Visit High Conflict InstituteSubmit questions for Bill and MeganBrowse our complete collection in our online storeFind all episode notes on our websiteImportant Notice: Our discussions focus on behavioral patterns rather than diagnoses. For specific legal or therapeutic guidance, please consult qualified professionals in your area. (00:00) - Welcome to It's All Your Fault (01:34) - Welcome Back Cherolyn (03:05) - Listener Question #1: Dealing With a Workplace Bully (09:38) - EAR Statements and Connecting (11:57) - What to Say (13:57) - How High Conflict ‘Presents’ (17:04) - Passive Aggressive (19:36) - How to Deal With Them (22:43) - Dealing With Abuse Enablers (28:55) - New Ways for Work (35:50) - New Ways for Work Leaders (39:42) - Reminders & Coming Next Week: Another Guest!