Would You Do That to Your Mother? by Jeanne Bliss

https://thebookvoice.com/podcasts/2/audible/98541 to listen full audiobooks. Title: Would You Do That to Your Mother? Author: Jeanne Bliss Narrator: Jeanne Bliss Format: mp3 Length: 6 hrs and 10 mins Release date: 05-08-18 Ratings: 4 out of 5 stars, 25 ratings Genres: Customer Service Publisher's Summary: How do we cut through the rigmarole of business to give customers the treatment they desire, and employees the ability to deliver it? Customer experience expert Jeanne Bliss recommends making business personal to get the traction you need by focusing on one deceptively simple question: "Would you do that to your mother?" Whether you're contemplating your company's returns policy, its social media presence, or its big-picture strategy, this approach helps pinpoint causes of customer unrest and opportunities to deliver joy.