EPISODE · Nov 14, 2018 · 21 MIN
Would You Treat Your Mother That Way? The Secrets of Great Customer Service
from Knowledge at Wharton
Would you turn your mom’s warranty claim down two days out of warranty? Author Jeanne Bliss makes a business case for providing excellent service and true customer satisfaction to garner long-term success. Hosted on Acast. See acast.com/privacy for more information.
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