Xero CPTO on Building an Agentic AI Platform to Manage Multiple Agents | Diya Jolly | E289

In this episode, Carlos Gonzalez de Villaumbrosia, CEO at Product School, sits down with Diya Jolly, CPTO at Xero, the global accounting platform trusted by over 4 million customers. Diya shares how Xero is redefining B2B software by building JAX, an agentic AI platform that intelligently manages specialized sub-agents to streamline business operations.What you'll learn:How Xero built an agentic AI platform that orchestrates multiple agents across payroll, payments, and bank reconciliation workflows.The strategy for implementing strict guardrails to ensure accuracy in highly regulated, AI-driven accounting processes.How to design a global product that scales common services while adapting to hyper-local tax and payment requirements.The two-way door framework for accelerating product decisions and course-correcting with imperfect data.Key takeaways:Why the future of SaaS interfaces is conversational, transitioning users away from static dashboards into review and insight roles.The strategic advantage of combining product and technology leadership into a single CPTO role to drive tighter cross-functional alignment.Why deeply serving the SMB market requires specialized product design that balances consumer-grade simplicity with enterprise-grade workflow depth.Credits:Host: Carlos Gonzalez de VillaumbrosiaGuest: Diya JollySocial Links:Find out more about Product School hereFollow our Podcast on TikTok hereFollow Product School on LinkedIn here