Yaro Tsyhanenko - The Invisible Gap Between Kitchen and Guest

In episode 85 of Captive Conversations, Adam speaks with Yaro Tsyhanenko about the hidden blind spot in modern hospitality: the pickup counter.From building marketplaces in Ukraine to shutting down businesses when the war started, and rebuilding in the US, Yaro shares his journey and the operational problem that caught his attention. The gap between digital ordering systems and real-world pickup.This episode explores timing, order accuracy, promise time performance, and why “completed” is not the same as “collected.” A must-listen for operators serious about growth and efficiency.#hospitality #restaurantoperations #delivery #guestexperience #hospitalitytech #pickup #digitalordering