Yishay Malkov - From Sommelier to Managing Director: Leadership, Legacy & the Future of Hospitality

What does it really take to build a decades-long career in hospitality—and still love it?In this episode of Lifting the Curtain, Andy sits down with a long-time mentor, colleague, and friend—now Managing Director of Soho House UK & Europe—to unpack a remarkable journey from Navy officer to sommelier… to boardroom leader.This is a raw, honest conversation about leadership, resilience, and what the future of hospitality really looks like.The unplanned career path from Navy → Chef → Sommelier → MDWhy opportunity beats planning in hospitality careersLeading through COVID: crisis, growth, and hard lessonsThe shift from fear-based leadership to people-first managementWhy belief in people is the foundation of great leadershipThe truth about staff retention, training, and consistencyWhy experience beats product in modern hospitalityThe collapse of the mid-market—and what replaces itHow to build a brand with clarity and purposeWhy hospitality is still one of the best industries for young people🔑 Key Topics Covered:💡 Standout Takeaways:“You’ve got to believe in the good in people.”“You don’t go out because you’re hungry anymore—you go out for an experience.”“Don’t let excellence get in the way of good.”“If you train your people properly, you will make more money.”“I strive to be expendable—that’s when I know I’ve done my job well.”🔗 Connect:Guest: LinkedIn (Yishay Malkov)Host:Instagram: @andy_downtonTikTok: burntchocolateconsultancyPodcast IG: @liftingthecurtainpodcast