Yoel Roth on The Future of Trust & Safety: Governing Agentic AI and Empowering Teams

In this episode, EqualAI President and CEO Miriam Vogel interviews Yoel Roth, Senior Vice President of Trust and Safety at Match Group and EqualAI Board Member. Yoel shares how trust and safety operations function as an enterprise growth engine rather than a mere cost center. He outlines five categories of online harm—physical, emotional, informational, economic, and societal—and discusses how his team addresses these challenges on popular dating apps used by millions worldwide. He describes how AI can be used to help enable human connection and support the work of trust and safety professionals, emphasizing the need for a measured, human-supervised approach to ensure AI is deployed with good governance in place and that decisions impacting users are made fairly, consistently, and accurately.