Yoseph West from Relay

Yoseph West is the Co-Founder and CEO of Relay. Relay is the business banking and money management platform that puts small businesses in complete control of their cash flow. To check out open roles at Relay, visit relayfi.com/careers. Takewaways - Why It Takes 10 Years to Build Anything Meaningful - Targeting the US Market - Understanding SMB Needs - Always Be Willing To Jump On a Plane - Why All New Hires Spend Two Weeks on CS - Monetization Strategies - Gathering Customer Feedback - "Minimal Loveable Product" - Why 40% of Customers Log In Daily - Navigating Regulatory Challenges - The Future of Fintech - Cultivating Company Culture Chapters 00:00 Yoseph's Entrepreneurial Journey 02:56 Acquisitions and Learning Experiences 06:11 The Genesis of Relay 08:50 Targeting the U.S. Market 12:00 Understanding SMB Needs 15:12 Customer Service Insights 17:46 Customer Journey and Onboarding 21:08 Monetization Strategies 24:00 Gathering Customer Feedback 25:25 The Loneliness of Entrepreneurship 30:00 Building a Financial Partnership 34:59 Navigating Regulatory Challenges 40:05 The Future of Fintech 45:03 Cultivating Company Culture 49:03 Personal Growth and Resilience Keywords entrepreneurship, acquisitions, Relay, SMB banking, customer service, monetization, U.S. market, financial technology, startup journey, customer feedback, entrepreneurship, financial partnership, fintech, company culture, regulatory challenges, personal growth, small business, coaching, digital banking, future of finance