You Are A Victim of "Sludge"

Chris Colin, writer, editor, and podcaster, joins Lisa Wexler to talk about his Atlantic article: THAT DROPPED CALL WITH CUSTOMER SERVICE? IT WAS ON PURPOSE. Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.”  Hosted on Acast. See acast.com/privacy for more information.

Episode metadata supplied by the publisher feed · Published Jul 2, 2025

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You Are A Victim of "Sludge"

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