“YOU Are the Customer”: Fixing Healthcare from the CEO’s Desk w/ Darrell Moon

“I really do think it's as simple as waking up the buyer, because if the buyer is going to define what they want and hold people accountable, everything else will happen naturally.”One often overlooked stakeholder in the U.S. healthcare system is business leaders. Our guest this week, Darrell Moon, is on a mission to mobilize these decision makers.Darrell is the CEO and Founder of Orriant and Aspirational Healthcare. As a hospital administrator, Darrell saw the profound misalignment between the health system and its customers. For the last 30 years, he’s been advocating for a different approach – based on the Nuka System of Care in Alaska and Deming’s principles – and coaching executives on how they can too!His recent book “Make Healthcare Work for You” is a pragmatic guide for how CEOs can get better healthcare for HALF the price. Darrell and MTVA discuss his new book and how CEOs can lead the movement to better healthcare! More from MTVA Unscripted:​Webinar Series for Employers​Wake-up Call: The Johnson & Johnson Prescription Pricing Scandal​From ERISA to CAA: How Has Employer’s Fiduciary Responsibility Changed Over Time?​What Employers Need To Do Now to Comply With CAA by End of Year : MTVA Talks to Chris Deacon​PBM Problems (Part 1): Who do Brokers and Consultants Really Work for? Risks for Plan Sponsors w/ ERISA attorney Paul Holmes​Retail Health Failures: Misaligned Incentives and Misunderstanding Primary Care w/ Brian KlepperOther Sources Referenced:​Scott Conard, MD blog post re Health Literacy ​Dr. Marty Makary’s book Blind Spots  ————————————All episodes of MTVA Unscripted can be found⁠ ⁠here⁠⁠. | Sign up for our email list here.Thank you to our MTVA Trade Members and Ally Members whose support helps make this podcast possible!  As a 501(c)(3) nonprofit, we rely on support from our grassroots network to advance our mission of creating a value-based health system with high-quality patient outcomes at a reasonable cost. For more information and to join us, visit our website: https://www.movingtovalue.org/membership.