You Can't Automate Quality

It seems like we as an industry want two conflicting things. On the one hand we want baristas to create excellent drinks and to come to work with the mentality that they will not just be on autopilot and phone it in. On the other hand, we have a tendency to believe that the right configuration of recipes and equipment will solve the problem.  Today on Shift Break we will be discussing why machines and recipes cannot replace people in providing the kind of quality we seek, and how, ultimately, we need to take ownership over creating  the environments where quality can achieved.  Related episodes: 298 : A Trophy, or Atrophy? 296: Holistic Barista Training w/ David Castillo of Go Get Em Tiger , Los Angeles 025 : Mastering the Art of Training w/ Dave Stachowiak : Coaching, Leadership, education , and how to communicate your coffee and barista knowledge so it sticks 248 : The 5 Elements of Resourcing your Team   Interested in Consulting? Reach out! [email protected]   Visit our awesome Sponsors!  Elevated batch brew and so much more! Ground Control Cyclops Brewer   The best espresso machines in the world! www.lamarzoccousa.com