You Can't Force Anyone to Change Their Minds or Actions

When I was at the recent Lean Startup Conference, somebody I know somewhat randomly introduced me to another attendee. As we chatted, I learned her background was social work and she was founder of a technology startup that solves a problem that was important to her and her work. I never met people like that when I worked in manufacturing... again, I've really grown to appreciate the perspectives and experiences of those who have different educational backgrounds than my own.We were talking about healthcare, continuous improvement, and such topics and she suggested that I look into a framework called "motivational interviewing" (MI) as something that might be helpful in my Lean coaching.