Your 90-Day Customer Success Priorities w/ Sara Masson

Sara Masson, Director of CS at Loopio, jumps on the podcast to talk about what her team has accomplished over the past 90 days. And It Is quite a list! In just three months, the team managed to: -Build and launch a comprehensive, thoughtful, full lifecycle customer sentiment program -Build the habit of proactive insights with annual calls to plan for the year ahead -Define, document, and implement three unique customer teams -Begin tracking customer journey elements clearly in Gainsight -Build the habit of tracking key retention plays in Salesforce -Adopt CPQ to streamline and scale our processes -Find new thoughtful ways to partner with the Professional Services and Onboarding team to deliver huge impact value throughout the entire customer lifecycle -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach