Your Agents Are Junior Staff. Who’s Checking Their Work?

from Tech Talks Hosted by Harvey Nash

At one point, Jenny Larsson was letting AI do so much of her writing that she felt herself getting worse at it, until the words no longer sounded like her. So she pulled back. That small retreat sits at the centre of a much bigger problem. Executives talk about AI constantly, she says, yet almost entirely as a productivity play, while customer growth goes undiscussed and entry-level roles quietly disappear. If fewer juniors climb the ranks, who becomes the expert capable of judging an agent’s work? Jenny, former global CIO for specialty lines at Intact Insurance and now an adviser to executive teams placing their AI bets, unpacks her human-AI delegation ladder, research suggesting 70% of AI success is process, people and change, and why your visibility inside AI answers is the new search problem. Press play before you hand over another decision you can no longer check. On today’s show we also talk about “I love it, but I hate it”; a piece of research from Nuffield Health and the Ada Lovelace Institute into the impact of digital on young people. Read the report here. Follow us on Instagram! Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click here to learn more about our services. The music on Tech Talks is created by London artist Lemzi.