EPISODE · Aug 11, 2026 · 1H 24M
Your Best Customer Is Dying. Now What?
from Spartan Leadership with Josh Kosnick · host Josh Kosnick
Send us Fan Mail In-N-Out took 80 years to become a legend. Raising Cane's did it in 36 — with worse chicken and a better marketing team. Two founders sat down with Josh at the Book & Bourbon Club fly-in to debate what actually wins in 2026: the slow, silent build or the personal-brand turbocharge. Guests: Dennis Leis (investor, MetPro, LRT, Whole Body Fitness) and Trace Miller (founder/CEO of Konala — high-protein drive-thru restaurants, konalafranchise.com). Three debates, no filler: The personal branding debate — can you still grow a massive business silently? The In-N-Out vs. Raising Cane's case study, the "sellout" question every founder wrestles with, and why your best customer is literally dying every day. The AI debate — Dennis is all-in, Trace is skeptical, and Josh is in the middle. China just passed a law that you can't lay someone off and replace them with AI. Salesforce is cutting tens of thousands. Only 2% of the world is actually using it. What "ethical capitalism" looks like when the tokens cost more than the labor. The hiring debate — Dennis hires for his weaknesses and openly admits he has zero desire to be a CEO. Trace wants to grow into his weaknesses, Gymshark-style. Two founders, two very different answers to the oldest question in business. Plus Dennis unveils the AI-powered talent-matching platform he's building in beta — outbound recruiting for cultural fit instead of skills-first hiring. ━━━━━━━━━━━━━━━━━━━━ Follow Dennis Leis: Instagram @dennis.leis Follow Trace Miller & Konala: konalafranchise.com Book & Bourbon Club: joshkosnick.com ━━━━━━━━━━━━━━━━━━━━ Books mentioned: • Raving Fans — Ken Blanchard • Unreasonable Hospitality — Will Guidara • Good to Great — Jim Collins • Blue-Collar Cash — Ken Rusk ━━━━━━━━━━━━━━━━━━━━ Follow Josh Kosnick: Website — joshkosnick.com Instagram — @joshkosnick LinkedIn — linkedin.com/in/joshkosnick Subscribe for weekly conversations on leadership, faith, and building a life worth living. #SpartanLeadership #JoshKosnick #DennisLeis #TraceMiller #Konala #PersonalBranding #AIinBusiness #EthicalCapitalism #FounderPodcast #HiringStrategy CONNECT WITH ME HERE: Facebook Instagram LinkedIn Twitter TikTok YouTube SUBSCRIBE TO THE PODCAST HERE: Apple Podcasts Spotify YouTube
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Send us Fan Mail In-N-Out took 80 years to become a legend. Raising Cane's did it in 36 — with worse chicken and a better marketing team. Two founders sat down with Josh at the Book & Bourbon Club fly-in to debate what actually wins in 2026: the slow, silent build or the personal-brand turbocharge. Guests: Dennis Leis (investor, MetPro, LRT, Whole Body Fitness) and Trace Miller (founder/CEO of Konala — high-protein drive-thru restaurants, konalafranchise.com). Three debates, no filler: ...
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Your Best Customer Is Dying. Now What?
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