Your Customer Onboarding is Broken - Banking Transformed ...

What this episode covers

Despite massive investments in digital transformation, most banks and credit unions are still struggling to deliver seamless and intuitive account-opening experiences. In fact, financial institutions could more than double their digital account opening success by following just a few simple strategies. In today’s episode of Banking Transformed, I’m joined by Frida Leibowitz, Co-Founder and CEO of Debbie — a fintech platform that not only helps institutions attract younger members, but also rewards positive financial behavior to boost engagement and loyalty. We discuss Debbie’s rapid growth, the findings from their recently released 2025 Digital Account Opening Guide, and what is holding most financial institutions back from achieving digital onboarding success. If your organization is still relying on outdated forms, clunky ID verification, or legacy vendor excuses — this is the episode you can’t afford to miss.

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Frequently Asked Questions

How long is this episode of Banking Transformed with Jim Marous?

This episode is 46 minutes long.

When was this Banking Transformed with Jim Marous episode published?

This episode was published on July 22, 2025.

What is this episode about?

Despite massive investments in digital transformation, most banks and credit unions are still struggling to deliver seamless and intuitive account-opening experiences. In fact, financial institutions could more than double their digital account...

Can I download this Banking Transformed with Jim Marous episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.