Your Customer Service Chatbot Needs Fixing

In an AI-powered world, are Malaysian chatbots actually doing their job? A whitepaper by Entermind, a data and AI consultancy, says most are not, and some are more like a glorified search bar.Prashant Kumar, Founder of Entermind, discusses what it takes to build a customer service bot that customers actually want to use, and how organisations can move beyond basic AI services to real business value.Tune In To Find OutThe ChatBot Problem: Why most Malaysian chatbots are failing and why The Expectation Gap: How AI has permanently raised expectations and why organisations fail to deliver. The Money: The financial case for getting this right The Tip of the Iceberg: Customer service is just the start. The real value of AI goes far deeper for businesses. Tech Talk is brought to you by Maxis Business. Building Tomorrow's Business Today.See omnystudio.com/listener for privacy information.