Your Customers Don't Want More AI—They Want to Be Understood with Donna Weber

"Just throwing more AI at people doesn't solve anything. You really need to know what your customers really want and need and what is meaningful to them." — Donna WeberIn this insightful episode, host Karl Ponto sits down with Donna Weber, the world's leading expert in customer onboarding and value realization. Their conversation cuts through the AI hype to reveal a fundamental truth: successful businesses win by deeply understanding their customers, not by chasing the latest tech trends.Donna shares fascinating insights about the psychology behind why 70-80% of technical implementations fail—and it's not what you think. From the "saboteur" lurking in every major change initiative to the unconscious biases that make people cling to their old spreadsheets, this episode is packed with practical wisdom about the human side of business transformation.You'll discover:Why loss aversion makes customers resist even better solutionsHow to identify and defuse resistance before it derails your projectThe critical difference between implementing technology and delivering actual valueWhy empathy must come before innovationWhether you're rolling out new software, leading organizational change, or just trying to keep customers happy, this conversation offers real strategies for making it work. Because at the end of the day, every business is human to human.===You can connect with Donna Weber here:www.donnaweber.comhttps://donnaweber.kit.com/questionshttps://www.amazon.com/Onboarding-Matters-Successful-Companies-Transform/dp/1737073501You can connect with Karl Pontau here:www.thehumanconnectionpodcast.comhttps://www.linkedin.com/in/kpontauhttps://www.youtube.com/channel/UCUbf_bDWwB9KVrFn5Sj3u2w?sub_confirmation=1Please like, subscribe, and share this episode with somebody you care about!