Your Customers May Want Less Than You're Building | The Scaling Executive Podcast

In this episode, I sit down with Zach Papenhausen, President and CEO of Apollo Corporation. We discuss the dangers of overbuilding products, why customer research can still lead you in the wrong direction, and how CEOs can avoid falling in love with features instead of customer needs. Zach shares lessons from acquiring a company just before COVID, scaling with limited resources, balancing data with human impact, and using AI to help small businesses compete with much larger organizations.