EPISODE · Aug 26, 2025 · 39 MIN
Your Customer’s Worst Day: How to Be Ready When Cybercrime Hits, Charlotte Hooper, The Cyber Helpline (#25)
from Regulated Digital · host Sam Kendall, Beyond Encryption
Are your teams prepared for a customer’s worst day - when cybercrime turns a routine interaction into a crisis?Charlotte Hooper, Head of Operations at The Cyber Helpline, shares how fraud, hacking, and online abuse affect real people, and what organisations can do to support them.This episode uncovers the human impact of cybercrime and explores how businesses can protect trust by responding with clarity, empathy, and practical support.Learn more on our website.
What this episode covers
Are your teams prepared for a customer’s worst day - when cybercrime turns a routine interaction into a crisis?Charlotte Hooper, Head of Operations at The Cyber Helpline, shares how fraud, hacking, and online abuse affect real people, and what organisations can do to support them.This episode uncovers the human impact of cybercrime and explores how businesses can protect trust by responding with clarity, empathy, and practical support.Learn more on our website.
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Your Customer’s Worst Day: How to Be Ready When Cybercrime Hits, Charlotte Hooper, The Cyber Helpline (#25)
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