Your Daily Gist — February 16, 2026

Welcome to Daily Gist — your newsletters, distilled into conversation! Today we're diving into the fascinating disconnect between what managers think customers want and what customers actually think—plus some major moves in AI that could reshape how we work. That disconnect sounds dangerous. Are we talking about managers being slightly off, or are they living in a completely different reality from their customers? It's worse than you'd think. New re