Your First 90 Days Owning an NRR Number: The VP of Customer Success Operating Plan

Book a workshop: https://bit.ly/4wEOJbDAnika Zubair shares a comprehensive guide for new and aspiring VP of Customer Success, focusing on how to manage and improve net revenue retention (NRR) in the first 90 days. She emphasizes the importance of data, systematized processes, and leadership mindset to succeed in a revenue-driven customer success role.Chapters:00:00 Introduction09:37 The importance of a proactive operating system13:41 Training teams on commercial skills16:24 The mistake of accepting numbers without math19:11 Operating as a super CSM versus a leader24:00 Building your NRR math and forecast system31:17 Weekly renewal and expansion review meetings33:57 Rebuilding the math and predicting the number35:49 Applying lessons: homework challenge for listeners39:02 Final thoughts: system, numbers, and leadership mindsetConnect with Anika Zubair:Website: ⁠https://thecustomersuccesspro.com/⁠LinkedIn:  ⁠https://www.linkedin.com/in/anikazubair/⁠RevUP Academy: ⁠https://thecustomersuccesspro.com/revup⁠Grab our FREE resources here: ⁠https://thecustomersuccesspro.com/resources⁠Want to be our next podcast guest? Apply here: ⁠https://www.thecustomersuccesspro.com/podcast-guest⁠Book Anika as a speaker at your next team event: ⁠https://www.thecustomersuccesspro.com/team-event