"Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053

Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovicIn this special edition, Alex sits down with Stijn "Stino" Smet, Head of Customer Success at Whale.io, the host of *two* customer success podcasts, and all-around loose cannon.  He joins Alex (in his studio!) for a very special joint episode of their podcasts to discuss career journeys, getting started with a digital practice, and more.The “more”:00:00 - Where to start with digital03:35 - Your First Digital CS Experience07:12 - The Core of a True Digital Team10:44 - Meeting an “Idol”14:15 - Transitioning to Digital Customer Experience18:03 - Quick Wins in Digital CS21:28 - Being Ahead of the Curve with Digital Customer Success25:11 - Stino’s Famous Playbook28:38 - Achieving Revenue Growth32:14 - “Light” Success Services35:40 - Creating and Tracking Campaign Metrics39:04 - Reviewing and Iterating on Strategies42:36 - The Sweet Spot49:48 - Laser beams and confetti53:40 - Shout OutsEnjoy! I know I sure did...Stino's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/Shoutouts:Kristi Faltorusso: https://www.linkedin.com/in/kristiserrano/Erika Villareal: https://www.linkedin.com/in/erivillarreal/Anika Zubair: https://www.linkedin.com/in/anikazubair/Diana de Jesus: https://www.linkedin.com/in/dianadejesus/Dillon Young: https://www.linkedin.com/in/dillonryoung/Prashanth Jothi: https://www.linkedin.com/in/prashanthjothi/+++++++++++++++++This episode was edited by Lifetime Value Media, a media production company founded by my good friend and fellow CS veteran Dillon Young.  Lifetime Value aims to serve the audio/video content production and editing needs of CS and Post-Sales professionals.  Lifetime Value is offering select services at a deeply discounted rate for a limited time.  Navigate to lifetimevaluemedia.com to learn more.+++++++++++++++++ If you're a new Digital CX leader looking to fast-track your onboarding, an individual contributor wanting to learn more about Digital or a senior leader looking for ways of enabling your team - look no further than the Digital CX Masterclass: visit https://digitalcustomersuccess.com/masterclass. Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value  from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.  FREE Digital CX Maturity Assessment:Want to see how your digital cs program stacks up against The Four Pillars of Digital CX? Take a free, 15-minute assessment followed by tactical advice for advancing your program. Register for The Digital CX Masterclass:An 8-week, cohort based course that will get you fully operational in a few weeks instead of a few quarter! Fast-track your digital CS maturity and start shipping great work within the first week!Subscribe to the Newsletter:A weekly-ish companion newsletter in which I share the latest in digital cs, my own work and occasionally annoying opinions about the state of CX.Thank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic