"Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053

Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovicIn this special edition, Alex sits down with Stijn "Stino" Smet, Head of Customer Success at Whale.io, the host of *two* customer success podcasts, and all-around loose cannon.  He joins Alex (in his studio!) for a very special joint episode of their podcasts to discuss career journeys, getting started with a digital practice, and more.The “more”:00:00 - Where to start with digital03:35 - Your First Digital CS Experience07:12 - The Core of a True Digital Team10:44 - Meeting an “Idol”14:15 - Transitioning to Digital Customer Experience18:03 - Quick Wins in Digital CS21:28 - Being Ahead of the Curve with Digital Customer Success25:11 - Stino’s Famous Playbook28:38 - Achieving Revenue Growth32:14 - “Light” Success Services35:40 - Creating and Tracking Campaign Metrics39:04 - Reviewing and Iterating on Strategies42:36 - The Sweet Spot49:48 - Laser beams and confetti53:40 - Shout OutsEnjoy! I know I sure did...Stino's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/Shoutouts:Kristi Faltorusso: https://www.linkedin.com/in/kristiserrano/Erika Villareal: https://www.linkedin.com/in/erivillarreal/Anika Zubair: https://www.linkedin.com/in/anikazubair/Diana de Jesus: https://www.linkedin.com/in/dianadejesus/Dillon Young: https://www.linkedin.com/in/dillonryoung/Prashanth Jothi: https://www.linkedin.com/in/prashanthjothi/+++++++++++++++++This episode was edited by Lifetime Value Media, a media production company founded by my good friend and fellow CS veteran Dillon Young.  Lifetime Value aims to serve the audio/video content production and editing needs of CS and Post-Sales professionals.  Lifetime Value is offering select services at a deeply discounted rate for a limited time.  Navigate to lifetimevaluemedia.com to learn more.+++++++++++++++++ If you're a new Digital CX leader looking to fast-track your onboarding, an individual contributor wanting to learn more about Digital or a senior leader looking for ways of enabling your team - look no further than the Digital CX Masterclass: visit https://digitalcustomersuccess.com/masterclass. Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value  from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.  Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic🎬 This content was edited by Lifetime Value Media.Learn more at: https://www.lifetimevaluemedia.com