"Your First Ten Words..." The Comedy in Customer Service

In what seems like another age, we began our business with a stand up set to get our delegates on side and open to learning with some comedy. We worked at being a comedy double act, writing and rehearsing, we still do.  Elmer Wheeler said, "Your first ten words are more important than your next ten thousand."  With that wisdom in mind why are so many people's first ten words dull, uninviting and inaudible?!  We discuss the first principle in our core work The 5 Principles, 'The Effective Opening', and share some dreadful real openers with you, as well as great ways to begin conversations.   It should make you think twice about how you begin your next sales or service conversation. To find out more about our work and to see what we could do to help your organisation, visit www.realitytraining.com.