Your Fraud Controls Are Taxing Your Best Customers

from Full Episodes | Insurtech Leadership Podcast · host The Insurtech Leadership Podcast

When fraud pressure rises, carriers tighten controls. The hidden cost: cycle time balloons, adjusters burn out, and your best customers feel like suspects. That’s how you leak value—quietly—over quarters. In this episode of the Insurtech Leadership Podcast, host Joshua R. Hollander speaks with Clearspeed's CEO Alex Martin about how his view that the fix isn’t “better fraud analytics.” It’s a trust layer that changes routing early: accelerate clean cases, escalate exceptions. Watch live if you’re reworking FNOL, underwriting triage, or straight-through processing.

Episode metadata supplied by the publisher feed · Published Jan 9, 2026

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Your Fraud Controls Are Taxing Your Best Customers

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