EPISODE · Jul 14, 2025 · 37 MIN
Your Go-To-Market Teams Are Speaking Different Languages w/ Camela Thompson
from The Customer UnSuccess Podcast · host Joe Di Grande
Camela Thompson, Head of Marketing at RevOps Co-op and co-host of the RevOps AF podcast, shares how a major analytics implementation nearly collapsed when the focus shifted from customer value to delivery timelines.• Different definitions of attribution lead to misalignment in go-to-market analytics implementations• Standard onboarding metrics often focus on internal KPIs rather than achieving customer objectives• Alignment between marketing, sales, and other departments is crucial for analytics implementation success• True value comes from adapting to customer needs rather than standardizing implementations• The human element often derails data projects - even with solid analytics, decisions are influenced by feelings• Cross-functional collaboration is essential but challenging when different teams have competing metrics• Documentation of data definitions and governance prevents misalignment between departments• Soft skills like communication and empathy are as critical as technical skills in operations roles🎙️ Guest:Camela Thompson – Head of Marketing at RevOps Co-op and Co-host of the RevOps AF podcast https://www.linkedin.com/in/camela-thompson/ 🏢 Communities:RevOps Co-op –https://www.revopscoop.com/ 📚 Books & Frameworks:Nonviolent Communication by Marshall Rosenberg – https://amzn.to/4lN1CdJMindset by Dr. Carol Dweck – https://amzn.to/4kxBPVK🎧 Podcasts:RevOps AF – Co-hosted by Camela, https://www.revopscoop.com/learn/podcast🌐 Website https://www.joedoestechtouch.com/📰 Subscribe to the JDTT Newsletter – Get raw insights, no-fluff frameworks, and tech touch tactics straight to your inbox: https://www.joedoestechtouch.com/jdttnewsletter 🎙️ Be a Guest on the Podcast Have a CS horror story or digital-first strategy worth sharing? Submit to be a guest:https://www.joedoestechtouch.com/podcast 🔗 Connect with Joe on LinkedIn https://www.linkedin.com/in/josephdigrande📺 Watch Full Episodes on YouTube: https://www.youtube.com/channel/UCaH58ojbaWym4ej_PedQ4Fw_______________________________Tools:Logitech Creators Blue Yeti USB Microphone: https://amzn.to/4nHOFDNLogitech Brio 4K Webcam: https://amzn.to/3GtKsmxSony WH-1000XM4 Noise Cancelling Wireless Headphones: https://amzn.to/44Q0xv4Apple 2024 MacBook Pro Laptop: https://amzn.to/4lH6u3W
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Camela Thompson, Head of Marketing at RevOps Co-op and co-host of the RevOps AF podcast, shares how a major analytics implementation nearly collapsed when the focus shifted from customer value to delivery timelines. • Different definitions of attribution lead to misalignment in go-to-market analytics implementations • Standard onboarding metrics often focus on internal KPIs rather than achieving customer objectives • Alignment between marketing, sales, and other departments is crucial for an...
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Your Go-To-Market Teams Are Speaking Different Languages w/ Camela Thompson
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