Your IT Helpdesk, Rebuilt by Agents w/ Lenin Gali

from AI Realized Podcast · host AI Realized

Lenin Gali shows how to move service from portals to people, with AI agents that resolve issues in seconds, not days. Learn how to personalize help inside Slack and Teams, automate smart handoffs with human approvals, and hit KPIs like ticket deflection, time to access, and cost to serve while keeping security and governance tight.

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This episode is 48 minutes long.

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This episode was published on November 8, 2025.

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