Your journey to be MORE customer-driven starts with YOU and YOUR team! - Chris Taylor - Actionable

Your journey to be MORE customer-driven starts with YOU and YOUR team. This week we welcome Chris Taylor, founder of Actionable. He's going to come on the show and talk about how commitments can drive employees and propel your CX efforts! The CX & Culture Connection Podcast with Matt Egol of JourneySpark Consulting Chris Taylor LinkedIn: https://www.linkedin.com/in/chrisjrtaylor/ Actionable Website: https://actionable.co/ Actionable LinkedIn: https://www.linkedin.com/company/actionable.co/ Email: [email protected] 0:00 - Preview 0:25 - Welcome to the Show and Intro to Chris Taylor of Actionable 1:00 - What is Actionable and why was it launched? 3:27 - What are some key ingredients for successful change management? 7:07 - Why are commitments so important for behavior evolution? 11:11 - What happens after people make those commitments? 15:35 - How to be more intentional about your journey with Actionable. 24:45 - What are the leading practices to build on existing disciplines within a company? 28:55 - How much content do you need to service to people to get them to commit? 34:11 - Want to learn more about Actionable? 35:02 - How to get ahold of Chris? 35:26 - Closing Thoughts #cx #culture #marketing #business #trends #customer #strategy #journeyspark #experience #actionable #behavior 📌Linkedin Personal: https://www.linkedin.com/in/matthewegol/ 📌Linkedin Business: https://www.linkedin.com/company/journeysparkconsulting/ 📌Website: https://www.journeysparkconsulting.com/ 📌Facebook: https://www.facebook.com/profile.php?id=100094736604400 📌Spotify: https://open.spotify.com/show/2OKVpTrPgHPnSw2WeZWJpM 📌Amazon Podcast: https://music.amazon.com/podcasts/75160650-c68a-4fa8-9ddc-3429d94bd02e/the-cx-and-culture-connection-podcast-with-host-matt-egol-of-journeyspark-consultants 📌Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9hbmNob3IuZm0vcy9lNjJiZGM5OC9wb2RjYXN0L3Jzcw 📌IHeartRadio: https://www.iheart.com/podcast/269-the-cx-and-culture-connect-120241285/ 📌RadioPublic: https://radiopublic.com/the-cx-and-culture-connection-pod-Ww1eeX More about Matt Egol and JourneySpark Consulting: Matthew Egol, Host, Founder and Chief Executive Officer of JourneySpark Consulting A partner at PwC Strategy for more than 15 years, Matt is a recognized thought leader in the experience management space. Matt has worked across a broad set of industries, from retail to consumer goods to healthcare to financial services to technology to industrials. Matt helps companies enhance their organizational effectiveness and build capabilities that fuse human-centered design with analytics, evolving their culture to be more customer-driven. Matt is a regular speaker and author on customer experience, enterprise agility, and culture topics. He has authored more than 25 articles in leading publications and is a subject matter expert with MMA Global. Matt graduated magna cum laude from Dartmouth and received his MBA from Columbia, where he received the Abe Shuchman Memorial Award in marketing. Matt launched JourneySpark Consulting to work closely with CX leaders to help shape their vision, build and develop their teams, and evolve their cultures. #cx #culture #marketing #business #trends #customer #strategy #journeyspark #propensity