EPISODE · Apr 15, 2026 · 14 MIN
Your Phone Tree is a War Crime
from CX RIOT RADIO · host David Powers
That robotic voice menu is costing you jobs and pissing off your customers.When a homeowner is dealing with a flooded basement or a broken AC in July, they don’t want to “press 1 for emergencies.” They want help now.In this episode, Dave and Suz rip apart the classic phone tree disasters and show why most IVRs are straight-up customer experience war crimes.Plus: How modern voice agents are the new fast-track self-service weapon that books jobs faster, reduces missed calls, and actually helps instead of frustrates.Stop hiding behind 10-layer menus.Build a phone system that hunts revenue instead of repelling it.If your phone rings and customers hang up angry… this one’s for you.Here's the LinkTree: https://linktr.ee/caffcx
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Your Phone Tree is a War Crime
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