Your Post-Purchase Experience Is Leaking Revenue, Here's How to Fix It episode artwork

EPISODE · Apr 15, 2026 · 18 MIN

Your Post-Purchase Experience Is Leaking Revenue, Here's How to Fix It

from Beyond Fulfillment Podcast

Acquiring a customer is the expensive part. Keeping them is where brands actually build a business. Recorded live on the floor of Shoptalk Spring 2026, Dave talks with five founders and operators about everything that happens after a customer hits & 'buy' and why that's where most brands leavemoney on the table. Lifecycle marketing, returns operations, conversion analytics, fraud prevention, and retargeting all in one episode.Guests: Danielle Satterwhite (The Lifecycle Lab) - https://www.linkedin.com/in/daniellesatterwhite/Marco De Paulis (Loop Returns) - https://www.linkedin.com/in/mdepaulis/Harry Webster (LogRocket) - https://www.linkedin.com/in/harrisonwebster/Jack Niesz (Riskified) - https://www.linkedin.com/in/jack-niesz-942a2a1a2/Georgia Carlson (AdRoll) - https://www.linkedin.com/in/georgiacarlson/#shoptalk2026 #logistics #ecommerce #startups

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Your Post-Purchase Experience Is Leaking Revenue, Here's How to Fix It

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This episode was published on April 15, 2026.

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