Your Team Is Already Using AI. Now What?

In this episode of Contracting Conversations, we explore the evolving role of AI in contract cleaning with Ceris Burns, founder of CBAi and a longtime marketing and communications professional serving the cleaning and facilities management sectors. Ceris shares her journey from AI skeptic to advocate and offers a grounded perspective on how business owners can find practical value, especially when it comes to generative AI. From addressing data security concerns and “shadow AI” in the workplace to practical ways it’s being used for bids and RFPs, we discuss what leaders need to know to build confidence across their teams. Continue the conversation at Contracting Success 2026. If you're interested in learning more about practical applications of AI in contract cleaning, join Ceris at BSCAI's Contracting Success Conference, where she'll dive deeper into the strategies and opportunities discussed in this episode. Visit convention.bscai.org for event details and registration information.