You're Doing My Eulogy

In this deeply personal episode, Kristen and Sylvia explore what happens when titles fall away and humanity steps forward. Drawing from a frightening hospital experience, Kristen reflects on the unexpected power of strangers who choose to care—specifically a doctor who made the choice to go above and beyond, as opposed to simply “doing her job." Together, Kristen and Sylvia unpack over-delivery, compassion fatigue, and the risk/reward tension of kindness, challenging leaders in every field to recognize the profound impact of how they show up in another person’s worst moment.