You've Got to Consider 1st AND 2nd Victims

In the aftermath of an accident, we are often left with a potential explosive situation that can spiral into blame and accusation if we are not careful. In this week’s show, Colin discusses the importance of empathy, understanding, and of using the right language in these sensitive situations. KEY TAKEAWAYS In the wake of any incident, our first thought must always be with the first victim, and potentially their family. Who are they, and what are their needs? The second victim is the one who may not be considered as such, but for whom the trauma may be all too real; the perpetrator who did not set out to be the cause of misery. The real work comes from involving participants in the actual process of investigation, instead of simply allowing them to share the outcomes. BEST MOMENTS ‘I’d like you to think about the person who’s suffered the loss’ ‘Everybody in life is different. There’s no one-size-fits-all’ ’The event has happened, and now we must be there to support them' VALUABLE RESOURCES The Interesting Health & Safety Podcast - https://podcasts.apple.com/vn/podcast/the-interesting-health-safety-podcast/id1467771449   ABOUT THE HOST Colin Nottage ‘Making health and safety as important as everything else we do.’ This is the belief that Colin is passionate about and through his consultancy Influential Management Group (IMG) is able to spread into industry. Colin works at a strategic level with company owners and board members. He helps business leaders establish and achieve their health and safety ambitions. He has developed a number of leading competency improvement programmes that are delivered across industry and his strengths are his ability to take a practical approach to problem-solving and being able to liaise at all levels within an organisation. Colin also runs a company that vets contractors online and a network that develops and support H&S consultancies to become better businesses. Colin chairs the Construction Dust Partnership, an industry collaboration directly involving many organisations, including the Health and Safety Executive. He is a Post Graduate Tutor at Strathclyde University and a highly sought-after health and safety speaker and trainer. He has a Post Graduate Certificate in Safety and Risk management, an engineering degree and is a Chartered Member of the Institution of Occupational Safety and Health (IOSH).