Zomato Bets Big on AI, Support Team Shrinks

Zomato shuts down its Hyderabad customer support centre, cutting 250 jobs. The move consolidates operations in Gurugram and accelerates a shift toward AI automation and third-party partnerships. While the strategy promises significant cost savings and efficiency gains, it raises critical questions about service quality, employee morale, and the company's long-term employment philosophy. To read, click here.