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by Etsy

The Etsy Success podcast is your source for tips on improving your creative business and inspiration from the Etsy community.

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Episodes

  1. How to Create Lasting Customer Connections

    Chasten Harmon of Etsy shop Plush Armour discusses how she connects with buyers and earns repeat customers through excellent customer service. Plus, go behind-the-scenes of the custom order experience with a conversation between Chasten and one of her returning customers. Learn more customer...

  2. How to Make the Most of Etsy Teams

    Three Team Captains share their top tips for using Etsy Teams to improve your business and expand your network. Learn how to find a Team that’s right for you and get the most out of your experience in this roundtable discussion. Read our Site Update to learn about the exciting updates to our...

  3. Coming Soon on the Etsy Success Podcast

    Get a sneak peek of what’s in store for our upcoming season. Head to the Forums and follow @EtsySuccess on Instagram for ways to get featured on future episodes. See you soon!

  4. Resolving Customer Service Disputes With Etsy’s Trust and Safety Team

    Jill Mescia and Tyler Stoddard are two senior members of our Trust and Safety team. Today they join us in the studio to share tips on how to prevent disputes and resolve cases swiftly. Find out their best practices for handling unexpected shipping snags, increased order volume, and other common...

  5. Etsy’s Leadership on Bringing Buyers to Your Shop for the Holidays

    Etsy CEO Josh Silverman and Kruti Patel Goyal, general manager of seller services, return to the Etsy Success podcast to give you a behind-the-scenes look at our marketing efforts for holiday. Plus, hear Josh and Kruti discuss how you can use our new marketing tools to help attract buyers to your...

  6. Live: Holiday Tips from International Team Captains

    In this special episode, three European Team Captains take the stage to share top holiday tips for sellers at all levels of growth and discuss their proudest moments with their Teams. (Recorded live at Etsy’s European Captains’ Summit in Warsaw, Poland.) Check out the Captains’ Teams: Virginie...

  7. Etsy Sellers Share Their Shipping Strategies

    Two seasoned shop owners discuss their approach to shipping cost, including how they set shipping prices that appeal to their target market and how to negotiate lower shipping costs with carriers. Take a look at what Melissa and Mike have to offer in their Etsy shops, Sweet Water Decor and Barn...

  8. Etsy Search: Mythbusting With Two Etsy Experts

    You’ve got questions about search, and this week’s guests have answers. Taylor Combs is an editor on Etsy’s Seller Marketing team and Isabella Diaz is a Shop Optimization Specialist on the Community team. Together they worked on our Ultimate Guide to Etsy Search, and they’re here to bust some...

  9. The Inside Scoop on Holiday Trends With Etsy’s Trend Expert

    Etsy’s resident trend expert and judge of NBC’s Making It Dayna Isom Johnson shares insights on fresh trends for holiday. Learn how to use these trends in your shop and ways to combine trends to maximize your impact. Plus discover Dayna’s process for forecasting trends and what it was like to…

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  10. Q&A with Etsy CEO Josh Silverman and General Manager of Seller Services Kruti Patel Goyal

    Etsy leaders Josh Silverman and Kruti Patel Goyal answer your top questions about the recent changes to selling on Etsy and share more insight into our plans for the future. Learn more about the updates discussed in this episode in our announcement. To request a call for help with pricing, go to...

  11. Bonus: A behind-the-scenes look at how we’re bringing buyers to Etsy

    Hear the inside scoop on the ways our team is working to bring more buyers to Etsy, including the results of our onsite sales events and the strategy behind our paid marketing efforts. Plus get tips on how to use insights from our sales events in your shop. For tips on optimizing your keywords,...

  12. Etsy’s buyer insights expert on what makes buyers tick

    Our buyer research manager shares insights into how people find Etsy shops, what motivates them to buy, and what keeps them coming back. For more photo tips, check out our Ultimate Guide to Product Photography. Learn more about how to use the social media tool to promote your shop. Help build…

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  13. Bonus: Your questions about targeted offers, answered

    Etsy product manager Cambria Kline answers your questions about our new marketing tool for sellers in this special bonus episode. With this tool, you can send targeted offers directly to prospective buyers who’ve expressed interest in your products. If you want to try targeted offers for your…

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  14. Two Etsy experts on advocating for small business and the planet

    Etsy’s advocacy and sustainability experts talk about our public policy efforts and the fight against net neutrality, and share buyer insights on how sustainability factors into purchase decisions. Take action for net neutrality now by signing this open letter to Congress. Read more about the...

  15. How to launch a paid ad campaign to get the most bang for your buck

    Etsy’s paid ads expert Maxwell Tang covers everything you need to know about launching a successful paid ads campaign, from bids and budgets, to running tests that will help you strategize. Read more about paid ads in our Marketing Ultimate Guide and check out the paid ads case study mentioned at...

  16. Bringing in buyers for Mother's Day and other special occasions

    Alexis Clare sells natural bath bombs in her shop, Whipped Up Wonderful (whippedupwonderful.etsy.com). We chat with her about prepping for special occasions like Mother’s Day. Alexis shares tips on drawing in gift buyers, creating a charming gifting experience, and running promotions your…

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  17. Bringing in buyers for Mother's Day and other special occasions

    Alexis Clare sells natural bath bombs in her shop, Whipped Up Wonderful (whippedupwonderful.etsy.com). We chat with her about prepping for special occasions like Mother’s Day. Alexis shares tips on drawing in gift buyers, creating a charming gifting experience, and running promotions your…

    more
  18. How two immigrant shop owners are creating jobs for refugee women

    In honor of International Women's Day, we chat with Kei Tsuzuki and Molly Luethi of Kei & Molly Textiles (keiandmolly.etsy.com) about how they launched a screenprinting business to provide jobs for immigrant and refugee women from all over the world. Is there a woman in your life who's inspired…

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  19. How two immigrant shop owners are creating jobs for refugee women

    In honor of International Women's Day, we chat with Kei Tsuzuki and Molly Luethi of Kei & Molly Textiles (keiandmolly.etsy.com) about how they launched a screenprinting business to provide jobs for immigrant and refugee women from all over the world. Is there a woman in your life who's inspired…

    more
  20. Developing innovative new product ideas with Norwegian Wood

    Angie Johnson of home decor shop Norwegian Wood (iheartnorwegianwood.etsy.com) discusses her approach to product development, including brainstorming innovative product ideas, determining if a new idea is right for your business, and keeping your shop fresh over time. —Check out Angie’s Seller...

  21. Developing innovative new product ideas with Norwegian Wood

    Angie Johnson of home decor shop Norwegian Wood (iheartnorwegianwood.etsy.com) discusses her approach to product development, including brainstorming innovative product ideas, determining if a new idea is right for your business, and keeping your shop fresh over time. Check out Angie’s Seller...

  22. Etsy’s Instagram expert on building your brand on Instagram

    Our social media specialist and Instagram extraordinaire Brigette Muller shares pro tips on creating an engaging Instagram presence, including everything from hashtagging to reach your target audience to mastering the art of Instagram Stories. —Thinking about using our new social media tool to…

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  23. Etsy’s Instagram expert on building your brand on Instagram

    Our social media specialist and Instagram extraordinaire Brigette Muller shares pro tips on creating an engaging Instagram presence, including everything from hashtagging to reach your target audience to mastering the art of Instagram Stories. Thinking about using our new social media tool to…

    more
  24. Win loyal customers through excellent customer service with BetsyFarmerDesigns

    Jewelry maker Betsy of Betsy Farmer Designs (betsyfarmerdesigns.etsy.com) chats about marketing your shop for Valentine's Day and winning repeat buyers with delightful customer service. Thinking about offering gift wrap in your shop? Check out this article for more info: etsy.me/2mKOB9F

  25. Win loyal customers through excellent customer service with BetsyFarmerDesigns

    Jewelry maker Betsy of Betsy Farmer Designs (betsyfarmerdesigns.etsy.com) chats about marketing your shop for Valentine's Day and winning repeat buyers with delightful customer service. Thinking about offering gift wrap in your shop? Check out this article for more info: etsy.me/2mKOB9F

  26. Tapping into 2018 trends with Etsy's resident trend expert

    Etsy's trend expert and one of NBC's 'Making It' judges, Dayna Isom Johnson shares insider knowledge on what market trends to expect this year and how she selects products to feature on major TV networks. —Check out Dayna's trend guides here: etsy.me/2hDpjuP —Like the 'Making It' Facebook page…

    more
  27. Tapping into 2018 trends with Etsy's resident trend expert

    Etsy's trend expert and one of NBC's 'Making It' judges, Dayna Isom Johnson shares insider knowledge on what market trends to expect this year and how she selects products to feature on major TV networks. Check out Dayna's trend guides here: etsy.me/2hDpjuP Like the 'Making It' Facebook page for...

  28. Marketing and sales strategies with Milk and Honey Luxuries

    Sarah and Ryan Parker of Milk and Honey Luxuries (milkandhoneyluxuries.etsy.com) chat about running profitable sales promotions, tips for paid advertising, and pricing for wholesale like a pro. *** If you haven’t already, please take our survey at etsy.me/podcastsurvey. We'll be back in January...

  29. Marketing and sales strategies with Milk and Honey Luxuries

    Sarah and Ryan Parker of Milk and Honey Luxuries (milkandhoneyluxuries.etsy.com) chat about running profitable sales promotions, tips for paid advertising, and pricing for wholesale like a pro. *** If you haven’t already, please take our survey at etsy.me/podcastsurvey. We'll be back in January...

  30. Boost your in-person sales with jtopolski

    Jewelry seller Jenny Topolski of Etsy shop jtopolski (jtopolski.etsy.com) joins us in the studio to share expert knowledge on selling at craft fairs and holiday markets, and how one change to her product photography resulted in a major turning point for her business. —Learn how to build a...

  31. Boost your in-person sales with jtopolski

    Jewelry seller Jenny Topolski of Etsy shop jtopolski (jtopolski.etsy.com) joins us in the studio to share expert knowledge on selling at craft fairs and holiday markets, and how one change to her product photography resulted in a major turning point for her business. —Learn how to build a...

  32. Merchandising your shop to attract holiday shoppers

    This week we talk with our merchandising expert about ways to curate your shop for the holidays, how to forecast trends, and what you can do to take part in Etsy's holiday campaigns. —Check out the persona-based gift guides mentioned in this episode here: etsy.me/2zARqBO —You can find more info…

    more
  33. Merchandising your shop to attract holiday shoppers

    This week we talk with our merchandising expert about ways to curate your shop for the holidays, how to forecast trends, and what you can do to take part in Etsy's holiday campaigns. —Check out the persona-based gift guides mentioned in this episode here: etsy.me/2zARqBO —You can find more info…

    more
  34. Merchandising your shop to attract holiday shoppers

    This week we talk with our merchandising expert about ways to curate your shop for the holidays, how to forecast trends, and what you can do to take part in Etsy's holiday campaigns. —Check out the persona-based gift guides mentioned in this episode here: etsy.me/2zARqBO —You can find more info…

    more
  35. Brainstorming keywords for your Etsy shop

    This week we talk with Etsy expert Amy Fierro about brainstorming effective keywords for your shop, using Shop Stats to reach your target customer, and optimizing your SEO for the holiday season. Get started by filling out our tagging worksheet: etsy.me/2gH2Qc1 and use this worksheet to help…

    more
  36. Brainstorming keywords for your Etsy shop

    This week we talk with Etsy expert Amy Fierro about brainstorming effective keywords for your shop, using Shop Stats to reach your target customer, and optimizing your SEO for the holiday season. Get started by filling out our tagging worksheet: etsy.me/2gH2Qc1 and use this worksheet to help…

    more
  37. Brainstorming keywords for your Etsy shop

    This week we talk with Etsy expert Amy Fierro about brainstorming effective keywords for your shop, using Shop Stats to reach your target customer, and optimizing your SEO for the holiday season. Get started by filling out our tagging worksheet: etsy.me/2gH2Qc1 and use this worksheet to help…

    more
  38. Episode 11: Goose Grease

    This week, we chat with Anna and Juan Donado of Goose Grease (goosegrease.etsy.com) about managing custom orders, selling craft supplies, and running a purpose-driven business. Don't forget to take our survey at etsy.me/podcastsurvey. Thanks!

  39. Managing custom orders with peg doll makers Goose Grease

    This week, we chat with Anna and Juan Donado of Goose Grease (goosegrease.etsy.com) about managing custom orders, selling craft supplies, and running a purpose-driven business. Don't forget to take our survey at etsy.me/podcastsurvey. Thanks!

  40. Managing custom orders with peg doll makers Goose Grease

    This week, we chat with Anna and Juan Donado of Goose Grease (goosegrease.etsy.com) about managing custom orders, selling craft supplies, and running a purpose-driven business. Don't forget to take our survey at etsy.me/podcastsurvey. Thanks!

  41. Episode 10: Holiday Shipping tips

    This week we chat with Etsy expert Taylor Combs about best practices for shipping during the holiday rush. You can read more about the new free shipping sales tool here: etsy.me/2wuOWQD

  42. Holiday shipping tips with an Etsy expert

    This week we chat with Etsy expert Taylor Combs about best practices for shipping during the holiday rush. You can read more about the new free shipping sales tool here: etsy.me/2wuOWQD and the new gift wrap services here: etsy.me/2fKoX0B

  43. Holiday shipping tips with an Etsy expert

    This week we chat with Etsy expert Taylor Combs about best practices for shipping during the holiday rush. You can read more about the new free shipping sales tool here: etsy.me/2wuOWQD and the new gift wrap services here: etsy.me/2fKoX0B

  44. Baby Jives Co shares advice on pitching your products to the press

    This week we talk with Jahje Ives of Baby Jives Co (BabyJivesCo.etsy.com) in Philadelphia about promoting your shop, including connecting with followers on social media and getting press.

  45. Episode 9: Baby Jives Co

    This week we talk with Jahje Ives of Baby Jives Co (BabyJivesCo.etsy.com) in Philadelphia about promoting your shop, including connecting with followers on social media and getting press.

  46. Baby Jives Co shares advice on pitching your products to the press

    This week we talk with Jahje Ives of Baby Jives Co (BabyJivesCo.etsy.com) in Philadelphia about promoting your shop, including connecting with followers on social media and getting press.

  47. Episode 8: Bookhou

    Arounna Khounnoraj of the Etsy shop Bookhou chats with us about cohesive branding, shipping from Canada, and dealing with copycats. Find Arounna's handbags in her shop by visiting bookhoudesign.etsy.com.

  48. Branding your shop with bag designer Bookhou

    Arounna Khounnoraj of the Etsy shop Bookhou chats with us about cohesive branding, shipping from Canada, and dealing with copycats. Find Arounna's handbags in her shop by visiting bookhoudesign.etsy.com.

  49. Branding your shop with bag designer Bookhou

    Arounna Khounnoraj of the Etsy shop Bookhou chats with us about cohesive branding, shipping from Canada, and dealing with copycats. Find Arounna's handbags in her shop by visiting bookhoudesign.etsy.com.

  50. Episode 7: Mighty Vintage

    In today's episode, Timea Gremsperger of Mighty Vintage and Mighty Paper Shop shares what she's learned about shipping, pricing, and photographing vintage. Find Timea's vintage shop at mightyvintage.etsy.com and her stationery at mightypapershop.etsy.com, and join an Etsy Team by visiting...

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ABOUT THIS SHOW

The Etsy Success podcast is your source for tips on improving your creative business and inspiration from the Etsy community.

HOSTED BY

Etsy

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