PODCAST · business
APQC Podcasts
by American Productivity & Quality Center
APQC podcasts, bringing businesses the information they need to work smarter, faster, and with greater confidence.
Episodes
-
Creating an Internal Framework with MS Companies
In this episode, APQC’s Madison Lundquist (Principal Research Lead, Process & Performance Management) interviews Travis Ellinger (Vice President of Advisory Services, MS Companies) to discuss how MS Companies went about creating and using their own process framework for their field work with...
-
Making Change Management Mindful (Part 4): How to Train and Engage Employees in the Change
This podcast is Part 4 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 4 covers how to…
more -
Making Change Management Mindful (Part 3): How to Effectively Communicate Change
This podcast is Part 3 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 3 covers how to...
-
5 Essential Truths to Become a KM Powerhouse
In this podcast, Brittnee Dixon, a research manager at APQC, and Cindy Hubert, the executive director of client services at APQC, discuss five key truths that can help you achieve success with your Knowledge Management program and transform it into a KM powerhouse.
-
Making Change Management Mindful (Part 2): How to Manage Change
This podcast is Part 2 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 2 covers how to…
more -
Making Change Management Mindful (Part 1): Leading Change and Preventing Fatigue
This podcast is Part 1 of a conversation between Madison Lundquist, principal research lead for process and performance management at APQC, and Lynda Braksiek, principal research lead for knowledge management at APQC, about how to drive effective change in organizations. Part 1 covers who guides...
-
A Portrait of Successful DEI
On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss what a utopian DEI program looks like and how to get your organization’s DEI needle to move to that portrait of success.
-
Can You Measure DEI?
On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss if DEI can be measured, and, if yes, what are key things organizations should be measuring for an effective DEI program.
-
Trust and Transparency Are Key to DEI Commitment
On this podcast, Megan McCulloch, research manager at APQC, and Elissa Tucker, principal research lead of human capital management at APQC, discuss the best ways to get every employee engaged with and committed to DEI, starting with how to build trust across the organization.
-
Optimizing Customer Service
In this APQC podcast, Optimizing Customer Service, Graham Smith from Esker Inc. and Marisa Brown from APQC discuss how organizations can optimize their customer service practices and processes. Leveraging insights from recent research Optimizing Customer Service and Transforming the DNA of Your...
-
Understanding Productivity: Where Organizations Go Wrong with Employee Monitoring
The past few years have seen major disruptions in the world of work, and one result is the growing gap between how managers and employees think about productivity. One result is the rise of productivity surveillance tools, which track how workers spend their time. This podcast explores common...
-
How to Unlock the Power of Neurodiversity with LaTrina Collins-Craig
On this podcast, APQC’s Sharae Celestine talks with LaTrina Collins-Craig, a licensed professional counselor and the co-founder of C&C Wellness Center, about neurodiversity and how it can be that special ingredient that unlocks the answers to problems and drives innovation forward.
-
Infusing Human Skills and Knowledge in Project Management with Ed Hoffman
On this podcast, APQC’s Carla O’Dell talks with Ed Hoffman, former Chief Knowledge Officer at NASA, about how to infuse human skills and knowledge into project management. Check out Ed Hoffman’s new book, The Smart Mission: NASA’s Lessons for Managing Knowledge, People, and Projects, available on...
-
Practical, Tactical Steps for Building Knowledge Graphs with Sara Nash
On this podcast, APQC’s Mercy Harper talks with Sara Nash, Senior Consultant at Enterprise Knowledge, about the steps knowledge management (KM) teams need to build knowledge graphs. To learn more, check out these resources from Sara: How to Build a Knowledge Graph in Four Steps: The Roadmap from...
-
Moving Logistics Forward with Enrique Alvarez
On this podcast, APQC’s Mercy Harper talks with Enrique Alvarez, co-founder and managing director of Vector Global Logistics, about current-state challenges and solutions in logistics. Check out Enrique’s podcast, Logistics with Purpose, and get involved with the Leveraging Logistics for Ukraine...
-
How to Get Started with Knowledge Graphs with Andy Fitzgerald
On this podcast, APQC’s Mercy Harper and Lauren Trees talk with information and content strategy consultant Andy Fitzgerald about what knowledge graphs are and how organizations can get started with this powerful approach for improving user experiences. For another approachable discussion of...
-
Understanding Knowledge Graphs with Juan Sequeda
On this podcast, APQC’s Mercy Harper and Lauren Trees talk with Juan Sequeda, PhD, principal scientist at Data.World, about what knowledge graphs are the people and process steps you need to bring this powerful technology into your own organization. Check out Juan’s book, Designing and Building...
-
Tips for Conducting Good Research
Research helps organizations uncover the answers to their questions (e.g., ideas for developing a new product, improving employee engagement, or insights into the strategic planning process.) In this podcast APQC’s Holly Lyke-Ho-Gland, Lauren Trees, Andrea Stroud, and Ben Knoll discuss tips to...
-
Getting Knowledge Management Off the Ground with Jessica Malloy
On this podcast, APQC’s Lauren Trees talks with Jessica Malloy, Senior Knowledge Manager with Harvard Business Publishing Corporate Learning, about the insights she gained by starting up knowledge management programs at three different organizations. Subscribe to us on iTunes or wherever you get...
-
The Science of Emotional Intelligence
Understanding the emotional intelligence of the people in an organization is an important part of gaining an understanding of the processes within that company. In this joint podcast between APQC and BPMNestGen, APQC’s Holly Lyke-Ho-Gland talks with Bill Benjamin, partner at the Institute for...
-
Do You Need a Fractional CFO? with Melissa Houston
On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Melissa Houston, financial strategist to CEOs and founder of the Business Society, about the benefits of fractional CFOs and how to find the right fractional CFO for your organization. Subscribe to us on iTunes or wherever you get...
-
Make Sustainability Sustainable with Process
In this podcast APQC’s Holly Lyke-Ho-Gland and Jeff Varney talk some talk discuss sustainability, some of its challenges and the role process and performance management can play in helping organizations achieve their sustainability goals. Subscribe to us on iTunes or wherever you get your…
more -
How Small Biz Finance Teams can Improve Cash Flow and Risk Mitigation with Melissa Houston
On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Melissa Houston, a financial strategist for CEOs and founder of the Business Society, about how small businesses and startups can improve cash flow and risk mitigation. Subscribe to us on iTunes or wherever you get your podcasts!...
-
Finance Needs to Get Real about Data Management with Dan French
On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about what finance data management really is and why it’s so important to improve it. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management…
more -
Sparking Intrapreneurship with Alma Derricks
On this podcast, APQC’s Mercy Harper talks with Alma Derricks about intrapreneurship. Alma Derricks, founder and managing partner of Rev, has created new ventures and customer strategies for an array of companies including Verizon, NBCU, Fox, Redbox, Blue Man Group, Mattel, Amazon, and Southwest...
-
Tackling Process Improvement in Financial Management with Dan French
On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about how finance professionals can improve processes in 2022. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management...
-
Focusing on Finance Talent with Dan French
On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Dan French, CEO of Consider Solutions, about why finance professionals are focused on acquiring and upskilling talent in 2022. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process…
more -
Knowledge Management in Law with Greg Lambert
On this podcast, APQC’s Mercy Harper talks with Greg Lambert, Chief Knowledge Services Officer at Jackson Walker, about the KM program at JW and evolution of KM in law. Subscribe to us on iTunes or wherever you get your podcasts! Register for APQC's 2022 Process Management & Knowledge Management...
-
Solving Business Problems with Process
In this podcast, APQC’s Holly Lyke-Ho-Gland talks with Tony Benedict, the president of the Association of BPM Professionals, and Alex Roettcher, the director of corporate marketing at Endress + Hauser Group Service to talk about their experiences applying BPM to solve specific business problems....
-
Aligning KM with Business Needs and Daily Work
In this podcast, APQC’s Lauren Trees talks with Caroline Thompson, KM consultant at Shopify, and Sawyer Hamilton, knowledge base administrator at Elevations Credit Union, about how they align KM with business priorities and ensure that people see KM as supporting their work. Subscribe to us on...
-
Communicating the Role of AI with Stephen Carradini
On this podcast, APQC’s Mercy Harper talks with Stephen Carradini, Assistant Professor of Technical Communications at Arizona State University, about how knowledge managers should approach and communicate about AI. Check out the article Stephen coauthored, Artificial Intelligence in Business...
-
The Future of Remote/Hybrid Financial Management with Robert Bendetti
On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Robert Bendetti, CFO and Senior VP at Life Cycle Engineering, about the future of remote and hybrid work within financial management. Subscribe to us on iTunes or wherever you get your podcasts!
-
Digging Into The Top Process Tools for 2022
To garner a deeper understanding of which technologies are vital for process teams, APQC asked survey respondents to indicate which tools would be used as part of their efforts in 2022. Let's unpack what they found. This podcast expands on Holly's published article Process Tools in 2022. Your…
more -
Cash Flow Management Considerations for 2022 with Robert Bendetti
On this podcast, APQC’s Mercy Harper and Megan McCulloch talk with Robert Bendetti, CFO and Senior VP at Life Cycle Engineering, about strategies for improving cash flow management. Subscribe to us on iTunes or wherever you get your podcasts!
-
Riding the Supply Chain Hype Wave with Dave Applegate
On this podcast, APQC’s Mercy Harper talks with Dave Applegate, founder of ImportYeti, about his super-popular supply chain visualization tool and what he’s learned from the people that use it. Subscribe to us on iTunes or wherever you get your podcasts!
-
Cyber Risk in Digital Supply Chains with DSCI
On this podcast, APQC’s Marisa Brown talks with Craig Moss, Director of Data and Change Management at DSCI, about cyber security in supply chains. This is the fifth episode in a five-episode series on supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org.…
more -
Process Journeys: A Conversation with Jose Castro
In this podcast APQC's Holly Lyke-Ho-Gland talks with Jose Castro, the head of continuous improvement at CMI about how to set up a new program for success and ways to create long-term buy-in and momentum. Subscribe to us on iTunes or wherever you get your podcasts!
-
Practical, Tactical, and Radical Knowledge Management with Stephanie Barnes
On this podcast, APQC’s Mercy Harper talks with Stephanie Barnes, Chief Chaos Organizer at Entelechy, about practice, tactical tips for implementing Radical Knowledge Management. To learn more about Radical KM, check out Stephanie’s website and her article in Business Information Review.…
more -
KM Success Secrets from Industry Veterans
It’s a long road to build a successful knowledge management program, but it helps to hear what other organizations have done and their lessons learned along the way. This podcasts highlights advice on developing, optimizing, and sustaining a KM program from: Juanita Coyle, CT1 KMSO, U.S. Navy Ian...
-
Business Considerations on Ukraine with Ronan O’Malley
On this podcast, APQC’s Mercy Harper talks with Ronan O’Malley, Director of Programs at the World Affairs Council of Greater Houston, about what business leaders need to know about the invasion of Ukraine. Subscribe to us on iTunes or wherever you get your podcasts!
-
Being a Good Data Steward in Digital Supply Chain
On this podcast, APQC’s Mercy Harper talks with Christopher G. Caine, President at the Center for Global Enterprise, about data stewardship and governance. This is the fourth episode in a five-episode series on supply chain digitalization with DSCI. To learn more about DSCI, visit…
more -
How Tacit Knowledge Drives Business Excellence with Nada El Gazzar
APQC’s Lauren Trees talks with Nada El Gazzar, business excellence expert at Rabdan Academy, about the role of knowledge management in business excellence initiatives and how understanding each employee’s tacit knowledge improves business outcomes and the employee experience. Subscribe to us on...
-
Tactics and Best Practices for Improving Internal UX with Bob Berry
APQC’s Mercy Harper talks with Bob Berry, principal at AnswerLab and founder of ItsTheUsers.com, about tactics and best practices for improving internal user experiences. For supporting guidance from Bob, visit his website. Subscribe to us on iTunes or wherever you get your podcasts!
-
The People Side of Supply Chain Digitalization with DSCI
On this podcast, APQC’s Marisa Brown talks with Dave Kurz, Research Fellow at DSCI, about the people side of supply chain digitalization. This is the third episode in a five-episode series about supply chain digitalization with DSCI. To learn more about DSCI, visit dscinstitute.org. For more on...
-
Strategic Considerations for Improving Internal UX with Bob Berry
APQC’s Mercy Harper talks with Bob Berry, principal at AnswerLab and founder of ItsTheUsers.com, about high-level strategies for improving internal user experiences. For supporting guidance from Bob, visit his website. Subscribe to us on iTunes or wherever you get your podcasts!
-
Taking a Bite-Sized Approach to Supply Chain Digitalization with DSCI
On this podcast, APQC’s Mercy Harper talks with Craig Moss, Director of Data and Change Management at DSCI, about supply chain data problems and how to solve them. This is the second episode in a five-episode series on supply chain digitalization with DSCI. To learn more about DSCI, visit...
-
Achieving a Transparent & Regenerative Supply Chain with Anna Yona
APQC’s Mercy Harper and Marisa Brown talk with Anna Yona, founder and CEO of Wildling Shoes, about how her company achieves transparency and sustainability through procurement, logistics, and more. Subscribe to us on iTunes or wherever you get your podcasts!
-
The Supply Chain’s Role in Tomorrow’s Business Models with DSCI
On this podcast, APQC’s Marisa Brown talks with Shawn Muma, Director of Supply Chain Innovation and Emerging Technologies at DSCI, about how organizations need to transform and the supply chain’s role in getting there. This is the first episode in a five-episode series about supply chain...
-
How To Do Workplace Accessibility Better with Mariah Barber
On this podcast, APQC’s Mercy Harper talks with Mariah Barber, founder of Invisible Strengths, about how organizations can take a more proactive and purposeful approach to accessibility. To learn more about Invisible Strengths, visit invisiblestrengths.com or check them out on Instagram...
-
Supply Chain for Pros and Average Joes - Reverse Logistics and Port Congestion
On this podcast, APQC’s Marisa Brown and Carla O’Dell talk about the people and processes behind supply chain headlines. APQC wants to hear your thoughts on supply chain disruptions – click here to take our 10-minute, anonymous survey. Subscribe to us on iTunes or wherever you get your podcasts!
We're indexing this podcast's transcripts for the first time — this can take a minute or two. We'll show results as soon as they're ready.
No matches for "" in this podcast's transcripts.
Loading reviews...
ABOUT THIS SHOW
APQC podcasts, bringing businesses the information they need to work smarter, faster, and with greater confidence.
HOSTED BY
American Productivity & Quality Center
CATEGORIES
Loading similar podcasts...
Frequently Asked Questions
How many episodes does APQC Podcasts have?
APQC Podcasts currently has 200 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is APQC Podcasts about?
APQC podcasts, bringing businesses the information they need to work smarter, faster, and with greater confidence.
How often does APQC Podcasts release new episodes?
APQC Podcasts publishes regularly with 200 episodes available. Check the episode list for the typical release schedule.
Where can I listen to APQC Podcasts?
You can listen to APQC Podcasts on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts APQC Podcasts?
APQC Podcasts is created and hosted by American Productivity & Quality Center.
URL copied to clipboard!