PODCAST · business
Behind the Review
by Entrepreneur Media
Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features candid conversations with entrepreneurs and industry leaders—uncovering the stories, surprises, and creative strategies behind successful businesses. Whether you’re looking for inspiration, actionable tips, or insights to help your own business grow, tune in for fresh perspectives and expert advice, now also available on YouTube.
Episodes
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Only 2% of Mechanics are Women. She Wants to Change That | Behind the Business
Meet Audra, the fourth-generation owner of Great Bear Auto Shop in Queens, NYC. In an industry where only 2 percent of auto mechanics are women, Audra is changing expectations about who belongs in the garage and how a car repair shop serves its community. Growing up with the family business…
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Lynn Smith on Mastering Communication, Presence, and Feedback to Grow Your Business
Media expert Lynn Smith shares how mastering communication unlocks business growth, team trust, and brand visibility. Lynn outlines strategies to overcome the “brain bully,” communicate with presence, handle feedback with confidence, and rebrand with impact. Learn practical tips for…
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Bobby Berk’s Secrets to Customer Engagement, Team Culture, and Standout Design
TV design expert and bestselling author Bobby Berk joins Emily to share how he grew from retail entrepreneur to celebrated TV personality, building an authentic brand at every step. Bobby reveals his approach to interior design, creating “Instagrammable” moments, fostering team loyalty, and...
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From Fish Cheeks to Bub’s Bakery : How Jenn Saesue & Chat Suansilphong grew 55 Hospitality
Jenn Saesue and Chat Suansilphong of 55 Hospitality share how they redefined Thai food in NYC with Fish Cheeks, launched Bangkok Supper Club, and are now opening Bub’s Bakery. Hear their insights on spotting market gaps, partnering with talented chefs, embracing customer feedback, and building...
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Café Empire Building: Maman’s Secrets to Growth, Branding, & the Martha Stewart Effect
Elisa Marshall, co-founder of Maman cafés, shares how she grew a bakery from 1 curated location, to over 40! Plus landing a dream collab with Martha Stewart. Hear her top tips on menu innovation, brand storytelling, customer advocacy, and scaling without losing authenticity. Packed with practical...
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The Property Brothers: How a Real Estate Business Became a Brand Empire
Drew and Jonathan Scott—the Property Brothers—share how childhood side hustles fueled their rise to global brand leaders. Learn how innovation, authenticity, and listening to customers built their product empire and hit TV shows. Plus, insights from their new show, “Don’t Hate Your House” and…
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How Pana Food Truck Became an Arepas Empire
The inspiring journey of Pana Food Truck. Founder Herman Sierra shares how he and his brother brought Venezuelan arepas to California, overcoming setbacks and building a community one customer at a time. Hear about navigating business challenges, keeping the menu authentic (and simple), mastering...
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How CAVA’s Culture Fueled Its National Expansion (with Founder, Ted Xenohristos)
Go behind the scenes with Ted Xenohristos, founder and Chief Concept Officer of CAVA, as he shares how the Mediterranean-inspired brand grew from a single, family-run restaurant, to a national sensation. Discover the importance of culture, team empowerment, food quality, and innovation in scaling…
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The Repeat Customer Formula - Josh Campbell of Rescue Air and Plumbing
Josh Campbell of Rescue Air & Plumbing joins Emily to reveal how he scaled a family-founded HVAC business into a multimillion-dollar home services powerhouse. Dive into practical lessons on acquiring and integrating new trades businesses, building a winning culture, setting clear goals, and…
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Customer Service Wins: The Pest Brothers’ Journey from Startup to Standout
Family-run businesses bring something special to their communities—and Pest Brothers is proof. Jose and Michael Rodriguez share how they’ve grown from summer door-knocking to one of Yelp’s Top 100 Local businesses. Discover their secrets to stand-out service, ultra-fast response times, and…
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Serving Up Community: Secrets from Soul & Smoke and the James Beard Foundation
Independent restaurants do more than serve food—they anchor communities. Dr. Anne McBride of the James Beard Foundation and Chef D’Andre Carter of Soul & Smoke join Emily to explore how independent restaurateurs build resilience, embrace transparency, use data, and forge deeper connections with...
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From Side Hustles to CEO: Everette Taylor’s Crowdfunding Blueprint for Small Business Growth
Kickstarter CEO Everette Taylor joins Behind the Review to share his journey from teen entrepreneur to leading the world’s biggest crowdfunding platform. Learn what crowdfunding is (and isn’t), how Kickstarter helps small businesses and creators get funded, and why listening to feedback is...
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How DivaDance Grew From 1 Class to 50+ Locations — Franchise Lessons with Jami Stigliano
DivaDance founder and CEO Jami Stigliano joins host Emily for a deep dive on building a movement-based business that inspires confidence and community. Jami shares candid lessons on accessing capital, scaling with intention, fostering authentic culture, leveraging reviews, and why “facts over...
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Level Up Your Home Service Business: Angie Snow’s ServiceTitan Success Strategies
From running an HVAC business with her husband to becoming the Principal Industry Advisor at ServiceTitan, Angie Snow shares proven ways to recruit new talent, boost online reviews, retain employees with creative scheduling, and leverage technology like AI. Get tactical advice on building a…
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From Franchisee to CEO: How 16 Handles Is Winning with Flavor & Loyalty
How does a “flavor drop” every month, pop culture infusions, and a unique loyalty program help 16 Handles thrive in the frozen yogurt game? CEO Neil Hershman shares his journey from franchisee to CEO, the secrets behind flavor innovation, why customer reviews matter, and how modern marketing…
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Building Value Beyond Price: Joe Crisara's Home Service Playbook
Host Emily Washcovick sits down with Joe Crisara—veteran contractor, business coach, and Service MVP podcast host. Joe shares hard-won lessons from nearly 50 years in home services: why profit takes courage, how to create value customers rave about, and smart ways to handle both glowing and tough...
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Busy Philipps on Pivoting, Partnerships, and Being Real
Actress, writer, and entrepreneur Busy Philipps gets real about authenticity, brand partnerships, and turning disappointments into new opportunities. Tune in to hear how Busy's unfiltered approach shaped influencer marketing—and why having a clear mission is key for brands seeking lasting impact....
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Flavor, Feedback, and Flat Croissants: Alexander’s Patisserie Innovates Through Pastry
Alexander’s Patisserie combines traditional culinary technique with innovation to create pastries that delight customers—and sometimes go viral. Chef Shu and Vice President David Brungard share how team culture, quality ingredients, and customer feedback keeps them on a path to success; also…
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Influencer Marketing 101: Building Authentic Brand Relationships
What is influencer marketing—and how can small businesses use it effectively? Emily Washcovick sits down with Julianne Fraser, founder of Dialogue NYC, to break down the types of influencers, how to build lasting partnerships, and why authenticity and creativity are key. Whether you're just...
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Junkluggers Turns Curbside Chaos to a Customer-Centered Franchise
Fast, reliable service and a commitment to sustainability sets Junkluggers apart from other junk hauling providers. President Justin Waltz shares how responsiveness, customer connection, and eco-friendly practices have fueled the company’s growth as a nationwide franchise, while Yelp Elite…
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A Taste of the Unexpected: Venhue's Culinary Show
In this episode of "Behind the Review," we delve into the journey of Justin Twohig, the innovative founder of Venhue, a fine-dining, tasting-menu restaurant in New York City. Justin discusses how he turned the traditional dining experience on its head using AI and a theatrical approach. We also...
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More Than Mowing: Strategies Behind Speno’s Lawn Care Success
Fast responses and honest service is paramount to small business success. Speno’s Lawn Care owner Sam Speno shares how clear communication and customer-first practices have helped his business grow organically, while reviewer Holly K. explains why his quick replies and follow-through made her...
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Must-Know Systems and Processes to Keep Business Up and Running
This episode explores the journey of Krista Cole, the visionary owner of Sur Lie, a renowned tapas bar in Portland. Krista shares her insights on identifying market gaps, leveraging team strengths, and implementing effective systems to drive business success. We also hear from satisfied customer...
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Brushing Up on Business: Lessons from Color Me Mine
Creativity and connection are brushed onto every visit at Color Me Mine, where painting pottery is only the start. CEO and studio owner Teresa Johnson shares how the franchise blends art and entertainment-based experience to create impact, while Yelp reviewer Vannessa W. reflects on how the...
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Small Business Taxes Made Simple: Tips & Tricks from Gusto Experts
Small business taxes don’t have to be stressful! In this episode, Gusto’s Shelly Abril and Holland King share expert insights on small business taxes. From payroll compliance to tax credits that could save you thousands, they break down what business owners need to know to stay prepared…
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Strength in Service: How Nomad Krav Maga Wins with Personalization and Patience
Nomad Krav Maga is more than your typical gym—it’s a hub for empowerment, self-defense, and personal growth. Founded by Shane Langwell and based in Las Vegas, this modern training center fuses elements of traditional Krav Maga, MMA, and law enforcement tactics to provide real-world skills. Yelp...
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Yelp’s Trend Tracker - Harnessing Customer Insights to Grow Your Business
Host Emily Washcovick sits down with Yelp's Trend Expert, Tara Lewis, to explore the power of Yelp's trend data. Discover how Yelp identifies emerging trends and how businesses can leverage these insights to connect with their communities and enhance their offerings. From the rise of...
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From Crickets to Connections: Cali BBQ Media’s Journey of Digital Engagement
Former guest Shawn Walchef returns to discuss all things digital hospitality. From his BBQ business’s journey launching in 2008, and growing to a multi-location restaurant, to his experience creating and growing a media business. Learn his tricks of the trade when it comes to great storytelling,...
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Millers All Day: Leading the Way in Hospitality and Culture
Millers All Day is an all-day brunch spot in Charleston, South Carolina, committed to eliminating toxic work culture in the restaurant industry. Owned by Nate Thurston, this popular destination is celebrated for its farm-to-table ingredients and iconic dishes like biscuits and grits. Yelp elite...
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Leadership Lessons from Gary Kusin's Entrepreneurial Journey
Emily sat down with Gary Kusin, a mentor, investor, entrepreneur, and author of "Always Learning." Gary shares his journey from co-founding GameStop to launching Laura Mercier Cosmetics and leading FedEx & Kinko's merger. Hear the lessons and strategies that helped him build global brands and…
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Creating Community & Impact Through Cuisine with Immigrant Food
Immigrant Food is a celebrated restaurant brand known for its fusion of global flavors and advocacy. Co-founded by Téa Ivanovic, the restaurant is a platform for cultural celebration, where guests can enjoy diverse dishes while supporting immigrant causes. Hear from a local reviewer Jazzy L. on…
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Curating Connection - The Rally Experience
Rally is more than just a place to play pickleball — it’s reshaping the way people connect and unwind. Founded by Barrett Worthington and Meg Charity, this dynamic venue has evolved into a lively social destination in Charlotte, North Carolina. With its vibrant courts, delicious food, and…
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The Origin Story of Rally
Host Emily Washcovick sits down with Barrett Worthington and Meg Charity to hear the inspiring journey of Rally - a Pickleball and craft cocktail club in North Carolina. This entrepreneurial duo discovered the joys of the game long before it became a trending sensation. And their business...
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The Key to Building Community with Maypop
Maypop is a beloved coffee and garden shop in Missouri, celebrated for its unique blend of caffeine and greenery. The shop has evolved into a community hub where visitors can enjoy both a cup of coffee and a stroll through a lush nursery. Hear from a local reviewer Angela P. on how Maypop’s…
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Authenticity & Innovation: The Property Brothers' Secret to Success
Jonathan and Drew Scott, the renowned Property Brothers, share their entrepreneurial journey from childhood ventures to real estate, development, and ultimately TV! Their authenticity and innovative approach have shaped their success in home renovation and merchandising. Hear about their new…
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Unlocking Success: Insights from Kevin O'Connor of This Old House
Emily Washcovick sits down with Kevin O'Connor, host of the Emmy-winning "This Old House." Kevin shares insights from his 20+ years of experience with real home improvement professionals on set. Kevin also provides tips on work-life balance, the power of saying no, and the importance of...
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Biz Bite Episode 13 : Yelp's Business Resource Hubs
In ep. 13 of “Biz Bites," we explore Yelp's Business Resource Hubs, which celebrate diversity and support entrepreneurs of all identities. Discover how attributes like women-owned, Black-owned and LGBTQ+ owned can enhance your business's visibility. And hear highlights from various hubs including...
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Biz Bite Episode 12: Holiday Marketing Musts for Small Businesses
In ep. 12 of “Biz Bites," we discuss strategies for maximizing the holiday season. Like engaging with customers through social media, creating excitement around holiday offerings, and promoting your hardworking staff. We also dig into how to effectively collaborate with other businesses,...
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From Backyard Hobby to Bagel Sensation: PopUp Bagels’ Recipe for Success
PopUp Bagels isn’t just serving up fresh bagels — it’s redefining the bagel experience. Founded by Adam Goldberg, this business has grown from a backyard project to a beloved sensation across multiple locations. Known for its innovative flavors, personalized customer interactions, and social…
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The Origin Story of Pop Up Bagels
Host Emily Washcovick sits down with Adam Goldberg, the founder of PopUp Bagels. Discover how this at-home hobby turned into a nationwide sensation, complete with viral cream cheese schmears. Adam shares the origin story of the business and the shift that drove him to create a unique bagel...
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R House: The Art of Casual Fine Dining and Drag Brunch
R House Wynwood is an award-winning eatery in Miami, known for its fabulous brunches. Owners Rocco Carulli and Owen Bale share their journey from a casual fine dining restaurant to a local hotspot for drag performances. Hear from local reviewers, and Yelp Community team members, Diandra L and…
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Mac & Cheese Dreams: Reinventing Restaurant Culture with Erin Wade
Host Emily Washcovick sits down with Erin Wade, best-selling author, chef, and entrepreneur. Erin shares her journey from being an unhappy lawyer to opening Homeroom, a wildly popular mac & cheese restaurant in Oakland, CA. Hear the lessons Erin learned along the way, and specifically how she…
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The Challenge of Raising Funds for Your Small Business
It takes a lot to start a small business, and often, individuals face many barriers along the way. We deep into a common barrier many entrepreneurs face when jumpstarting their small business: a lack of funds. Through interviewing three individuals who have successfully raised money to launch…
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Simplifying Payroll and Benefits: A Conversation with Gusto’s CEO Josh Reeves
Host Emily Washcovick interviews Josh Reeves, CEO and Co-Founder of Gusto. They discuss Gusto's mission to simplify payroll, benefits, and HR management for small businesses. Josh shares his entrepreneurial journey, the importance of customer feedback, and how Gusto leverages technology to…
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Small Business Secrets from a Pizza Empire
In this episode hear from Tony Gemignani, the mastermind behind Tony’s Pizza Napoletana and several other pizza concepts. Tony shares his journey from a single pizzeria to an expansive empire, including fast-casual spots, and franchises. Discover how Tony maintains exceptional customer service...
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Biz Bite Episode 11: Turning Yelp Leads into Sales: Strategies for Service Pros
In ep. 11 of the "Biz Bites" series, we dive into how services businesses can leverage Yelp to attract and convert leads. Discover impactful features to get your business found, from setting up your service area to selecting the right services offered. Learn tips for optimizing your Yelp profile,...
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Digital Marketing Simplified with GoDaddy
Host Emily Washcovick interviews Amy Jennette, the Integrated Marketing and Product Marketing lead at GoDaddy. Discover how GoDaddy empowers small businesses with digital marketing tools, AI-driven solutions, and SEO strategies. Learn practical tips on building your brand, creating a content...
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Biz Bite Episode 10: Lessons from MICHELIN-starred restaurants to help any business on Yelp
In ep. 10 of the “Biz Bites'' series, learn from MICHELIN-starred restaurants on Yelp. Highlighting an article by Kristi Lindahl, Emily discusses how these top-tier restaurants utilize Yelp's free tools to boost visibility and attract customers. From high-quality photos and accurate business…
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Exterminating the Hassle From the Pest Control Experience
In this rerun of a season 2 favorite, hear how Ben and Jenny McAvoy created Insectek, a pest control business that puts communication and customer service at the forefront. Their efforts have curated life long customers like reviewer Rosie P. Insectek turned her stressful pest encounter into a...
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Biz Bite Episode 9: Getting Started with Advertising
In ep. 9 of the “Biz Bites'' series, we talk about online advertising and the options available with Yelp, as well as how to decide if your business should work with a marketing agency. We also cover the available solutions and benefits for marketing agencies that are interested in becoming a…
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ABOUT THIS SHOW
Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features candid conversations with entrepreneurs and industry leaders—uncovering the stories, surprises, and creative strategies behind successful businesses. Whether you’re looking for inspiration, actionable tips, or insights to help your own business grow, tune in for fresh perspectives and expert advice, now also available on YouTube.
HOSTED BY
Entrepreneur Media
CATEGORIES
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Frequently Asked Questions
How many episodes does Behind the Review have?
Behind the Review currently has 216 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Behind the Review about?
Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features candid conversations with entrepreneurs and industry leaders—uncovering the stories, surprises, and creative strategies behind successful businesses. Whether you’re looking for inspiration, actionable tips, or...
How often does Behind the Review release new episodes?
Behind the Review publishes regularly with 216 episodes available. Check the episode list for the typical release schedule.
Where can I listen to Behind the Review?
You can listen to Behind the Review on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Behind the Review?
Behind the Review is created and hosted by Entrepreneur Media.
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