PODCAST · technology
Better By Voice
by VERSA
A podcast by VERSA. The world's leading voice and conversational design agency.
Episodes
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Episode 12 - 5 Keys to Voice Ubiquity
Episode 12 is all about voice ubiquity! Alex and Russ share their 5 keys to a successful future for voice in the mainstream. The conversation takes surprising turns, and the insight shared gets much more specific into the prevalence of voice as a platform for better conversations with customers…
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Episode 11 - Banking, Finance & Conversational AI
On this episode, Alex and Russ talk all things banking and finance. They get deep into discussion around the opportunity for conversational AI to create meaningful customer experiences and the role AI both voice and chat can play when building trust and authentic customer relationships. They also...
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Episode 10 - Interview with Jodi Watson | Customer Experience, Trust and Authentic Marketing
On this episode Jodi Watson, veteran CMO and marketing executive joins the conversation to chat with Russ and Alex about the changing demands of customer experience, the ever increasing role of trust in marketing and the ways that authenticity can build community. This chat is full of great...
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Episode 9 - A Look "Behind the Curtain"
In this weeks conversation, Alex and Russ provide a look “behind the curtain” and discuss the strategies, conversations, and processes that VERSA uses when working closely with clients to build conversational experiences. We would love your feedback, questions and comments! You can reach out to...
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Episode 8 - Interview with Steve Hansen, Voice Developer and Head of Technology
Alex and Russ sit down for an in depth discussion with Steve Hansen. Russ describes Steve as the Batman of voice development, as he has an incredible tool belt with the right solution for every situation! We talk the evolution of voice development, Steve's history as one of the first 3rd party...
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Episode 7 - The Rapid Evolution of Patient Experience
Alex and Russ cover the rapid evolution of patient care and patient experience, and have an in-depth discussion on the ways that consumer expectations are playing an increasing role in the ways healthcare systems are delivering patient care and building new patient experiences. They talk about…
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Episode 6 - Interview with Dr. Ajay Iselin | Voice's Ability to Improve Healthcare Services and Delivery
Dr. Ajay Iselin sits down with Alex this week to discuss the ways voice technology can build stronger community, improve patient outcomes and broaden the reach and impact for healthcare providers. We touch on how voice can make a monumental difference both inside and outside of the clinical…
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Episode 5 - Adapting Customer Service to Build Trust in a Rapidly changing Landscape
This week, Alex and Russ talk all things customer service! The customer service is quickly adapting to new customer expectation which provides a massive opportunity for organizations to build trust with their customers. They talk Bank of America and the power of Erica, Bank of America's virtual...
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Episode 4 - Interview with Dr. Joan Palmiter Bajorek
This week, Russ and Alex had the pleasure of sitting down and talking with Dr. Joan Palmiter Bajorek about using research and data to better understand your audience. She provides great insight into empathy and conversational design, data driven yet human centered experiences and the value of…
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Episode 3 - Extending Your Experience into the Home & The Future of Choose Your Own Adventure
On this week's episode we go deep on the future of experiences and the ways brands can extend their experience out of their physical environment and into the home. We also talk Star Wars and choosing your own adventure in the age of voice and interactive experiences for kids! We would love your...
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Episode 2 - Finding Your Voice as a Brand, Future of Voice in a Touch-Free World and a look at an Inspiring Alexa Skill
Back for episode 2 of the Better by Voice podcast! On this episode, Alex and Russ talk through the use of custom voices as a way to drive meaningful engagement. Kath Blackham joins the team to discuss the future of voice in a touch-free world, along with how voice will continue to transform…
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Episode 1 - Intros, COVID-19 & The Evolving Conversational Landscape and A Look at What's to Come
Welcome to the Better by Voice podcast, brought to you by VERSA, a global leader in voice and conversational design. On today's podcast Russ and Alex lay the foundation for the podcast. They talk all things COVID-19 and the ways that the current state of affairs is transforming our expectations…
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ABOUT THIS SHOW
A podcast by VERSA. The world's leading voice and conversational design agency.
HOSTED BY
VERSA
CATEGORIES
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Frequently Asked Questions
How many episodes does Better By Voice have?
Better By Voice currently has 12 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Better By Voice about?
A podcast by VERSA. The world's leading voice and conversational design agency.
How often does Better By Voice release new episodes?
Better By Voice has 12 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Better By Voice?
You can listen to Better By Voice on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Better By Voice?
Better By Voice is created and hosted by VERSA.
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