Beyond the Blueprint - Health Series

What if healthcare's staffing crisis isn't really about staffing at all? In this episode, Elizabeth Jeanes, founder of Jeanes Strategic Consulting and a healthcare leader with more than 20 years of experience in nursing, leadership development, and organizational strategy, challenges one of healthcare's biggest assumptions: that workforce shortages are purely a numbers problem. Instead, Elizabeth makes the case for rethinking workforce design from the ground up, starting with preceptors, frontline influencers, and the leadership systems that shape culture from day one. Her take? The people are already in your building. We're just not developing them. Beyond the Blueprint Host Keith Washington and Elizabeth unpack generational intelligence, why quad pay won't fix a broken culture, how preceptor programs should be leadership development, not skills training, and what it actually takes to earn the loyalty of a workforce that's done handing it over for free. Whether you're building teams, leading culture change, or rethinking workforce strategy, this episode offers a fresh blueprint for the future of healthcare leadership. Key Takeaways • Healthcare's staffing crisis may be less about shortages and more about workforce design. • Preceptors and frontline influencers have outsized impact on culture, retention, and new hire success. • Leadership is an action, not a title, and organizations should develop informal leaders early. • Generational intelligence helps leaders better understand what motivates today's workforce and why loyalty looks different now. • Younger workers value mental health, work-life balance, and professional growth as much as compensation. • Strong onboarding and evidence-based training programs can improve retention and reduce costly turnover. • The future of workforce strategy is not just hiring talent, but building pathways to grow the talent you already have. Episode Highlights 00:00 Intro 02:26 Why Preceptors Are the Most Overlooked Leaders in Healthcare 04:10 Culture First: Building Leadership from the Ground Up 09:09 Workforce Pipelines Beyond Nursing 12:05 "We Don't Have a Staffing Shortage. We Have a Design Problem." 14:24 The ROI of Retention and Evidence-Based Training 17:13 Generational Intelligence and the New Rules of Loyalty 21:29 Why Younger Workers Prioritize Mental Health Over Money 23:20 Mapping Your Workforce by Generation 28:28 Transferable Skills vs. Technical Skills 30:25 Inside Elizabeth's Leadership Framework and New Book 35:16 Gen Z, Technology, and the Future of Learning 37:15 Can VR Improve Leadership Development? 38:31 Preparing Gen Alpha for the Workforce 40:27 Final Thoughts & Where to Connect with Elizabeth Guests: Elizabeth Jeanes Host: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical  Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com  

In this episode, we explore how AI is reshaping physician training — and what medical educators must do now to keep pace. Dr. May Lin (Touro University), Dr. Saroj Misra (A.T. Still University), Dr. Renu Agnihotri (A.T. Still University), and Dr. Shivam Vedak (Stanford University) share what's working and what isn't when it comes to preparing residents and medical students to use AI responsibly. From faculty development and inconsistent guidance across clinical sites, to automation bias and the pressure to see more patients faster, the panel examines the hard tradeoffs facing medical education today — and why building critical thinking alongside AI fluency is the only path forward. Key Takeaways Faculty development is critical — attendings must understand AI tools before they can effectively guide trainees. Consistent AI policies across clinical training sites help reduce mixed messages for residents and students. AI should be thought of as augmented intelligence, not a shortcut or replacement for clinical reasoning. Trainees who understand how AI models work are better equipped to recognize when they fail. Automation bias is a real risk — trainees may accept incorrect AI outputs without sufficient scrutiny. Core clinical reasoning skills must be developed independently of AI, especially in early training. Hospital productivity pressures can undermine the thorough, deliberate habits that good training requires. Patients using AI without clinical background face similar — and potentially greater — risks than trainees. The EHR era offers a cautionary tale: physicians must engage early to shape how AI tools are built and deployed. Building a healthy relationship with AI from the start of medical education sets the foundation for safer clinical practice. Episode Highlights 00:00 Intro 02:29 Are We Training Doctors for the World They're Entering? 04:05 Meet the Guests 05:08 Aligning Faculty and Trainees on AI Use 08:36 Moving Beyond the "AI as Cheating" Mindset 10:20 Which AI Tools Show the Most Clinical Promise? 13:05 Building the Right Relationship with AI from Day One 15:27 Why Upskilling the Whole Generation Matters 18:58 Teaching How AI Models Work — and Fail 20:01 The Faculty Development Challenge 20:39 How Do You Know a Trainee Truly Understands? 25:32 Balancing Thoroughness with Hospital Productivity Pressure 27:15 AI Should Improve Care Quality, Not Just Speed 29:32 When Patients Use AI Without Clinical Reasoning 31:15 Dr. Misra's Challenge: Should Any Task Be Off-Limits for AI? 33:18 Renu: The Cognitive Exoskeleton and Productive Struggle 34:33 May: A Ban on Banning AI 36:52 Shivam: Protect the Process of Clinical Reasoning 37:50 Final Thoughts & Closing Guests: Dr. May Lin, Dr. Saroj Misra, Dr. Renu Agnihotri, Dr. Shivam Vedak Host: Gregg Malkary - Lighthouse Healthtech Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical  Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

In this AMDIS Roundtable, Dr. Eve Cunningham (Cadence), Dr. Howard Landa (Adventist Health), and Dr. Deepti Pandita (UCI Health) explore what it really means to build an AI-ready EHR. Moving beyond features and vendor roadmaps, they examine how data governance, workflow design, and clinical validation shape the physician's day — from inbox overload to exam-room disconnect. Together, they discuss shadow AI, cognitive burden, and the hard tradeoffs between optimizing legacy workflows and redesigning care. Their message is clear: the next generation EHR isn't about adding more technology — it's about restoring clinical cognition and rebuilding trust in how care gets delivered. Key Takeaways Bad data leads to bad AI — governance must come first. AI is math, not magic — noisy and inconsistent data amplify risk. Clinical validation is as important as data hygiene for meaningful AI use. The EHR disrupts connection when clinicians must focus on screens instead of patients. Ambient documentation restores presence but does not yet create a true intelligent clinical partner. Most AI tools solve isolated tasks, not the full end-to-end care workflow. Health systems need internal prompt and AI literacy — clinicians are not trained engineers. Third-party innovation fills gaps, but long contracts slow adaptation. Shadow AI often signals unmet needs, not noncompliance. Governance should enable safe experimentation rather than block innovation. Clinicians remain accountable for AI-driven decisions under current regulations. Patients are rapidly adopting AI tools, often without reliable guardrails. AI's highest near-term value is reducing cognitive and administrative burden. True progress requires redesigning workflows, not endlessly optimizing legacy processes. Leadership prioritization, not technology limits, often slows transformation. The next generation EHR must restore clinical cognition and trust. Episode Highlights 00:00 | The Key to a Successful EHR: Restoring Clinical Cognition 02:36 | When the EHR Slows Care Instead of Supporting It 01:08 | Why This Isn't About Features or Vendor Roadmaps 02:36 | When the EHR Slows Care Instead of Supporting It 03:46 | AI Is Math, Not Magic 04:05 | Data Governance as the Prerequisite for AI 05:23 | Governance + Clinical Validation = Actionable Intelligence 06:44 | The Keyboard Breaks the Sacred Patient Encounter 08:25 | Ambient Tools and the Return of Joy in Medicine 09:19 | The "Intelligence-Ready" EHR Vision 11:10 | Why Clinicians Aren't Prompt Engineers 12:39 | Is Epic Cosmos Ready for Prime Time? 14:01 | Contextual, Specialty-Specific Views at the Point of Care 15:08 | Third-Party Innovation vs EHR Vendor Lag 16:49 | When to Replace vs Layer New AI Tools 18:09 | Shadow AI as a Signal of Unmet Need 19:08 | Enabling Safe Experimentation Through Governance 20:55 | If AI Makes a Mistake, Who Is Liable? 23:35 | Where AI Should Help First: The Patient Journey 25:19 | Patients Are Already Using AI for Medical Advice 27:33 | Cognitive Scaffolding: Removing Clinical Noise 28:31 | Intelligent Synthesis vs Data Mining 29:13 | The Peer Challenge: How Do We Move 2–3x Faster? 30:02 | Leadership Indecision Slows Transformation 30:47 | Stop Optimizing Legacy Workflows 31:46 | Final Message: Technology Isn't the Barrier Anymore   Guests: Dr. Eve Cunningham, Dr. Howard Landa, Dr. Deepti Pandita Host: Gregg Malkary - Lighthouse Healthtech Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com  

In this AMDIS collaboration, Dr. Mark Pierce (former Parkview Health), Dr. Howard Landa (Adventist Health), and Dr. John Lee (HIT Peak Advisors) examine why data governance is ultimately a patient-care issue, not just an IT function. Drawing on real bedside decisions, EHR transitions, and conflicting metrics, they show how unclear definitions and hidden data create hesitation, workarounds, and loss of clinician trust. Together, they discuss the leadership commitment and investment required to improve data quality, and why clean data is the prerequisite for safe and meaningful AI in healthcare. Key Takeaways Unclear data definitions slow care — clinicians pause, double-check, or guess at the bedside. Data governance is a patient-safety function, not an IT committee exercise. Most data problems are silent — staff create workarounds instead of reporting issues. Different departments define the same metric differently, eroding organizational trust. Leadership wants fast ROI, but governance requires long-term investment and persistence. AI magnifies bad data — clean inputs matter more than advanced algorithms. Use AI first to clean and structure data before deploying clinical AI tools. Start governance with visible problems (e.g., length-of-stay definitions, data sharing). Tie governance efforts to active initiatives to gain momentum and participation. Organizations rarely advertise good governance — you see it in outcomes, not org charts. Clinician trust is fragile; one bad data-driven decision can last for years. Accessible, synthesized data enables faster decisions and real improvement cycles. Episode Highlights 00:00 | Why Data Governance Gets Ignored 02:01 | Data Governance as a Patient-Safety Issue 04:25 | When Data Helps — and When It Slows Care 06:29 | Too Much Information, Not Enough Clarity 09:14 | The "Raiders of the Lost Ark" Data Warehouse Problem 11:04 | Why Leaders Delay Governance Work 13:06 | The Real Investment Required 14:28 | The PD-Not-PDSA Cycle in Healthcare 15:16 | AI Fails Without Clean Data 16:55 | What Breaks When Definitions Differ 18:05 | Bad Data at the Bedside: A Stroke Decision 20:19 | How Trust in Data Is Lost 23:13 | Silent Workarounds Across Hospitals 25:18 | Where Organizations Should Start 27:15 | Making Data Actionable for Clinicians 29:26 | Governance as Organizational DNA 31:24 | Aligning AI Governance With Data Governance 32:13 | Use AI to Clean Data First 34:15 | Bias, Training Data, and Clinical Risk 36:29 | Final Message: When Rules Are Unclear, Care Suffers Guests: Dr. Mark Pierce, Dr. Howard Landa, Dr. John Lee Host: Gregg Malkary - Lighthouse Healthtech Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

In this episode, we're joined by two leaders from Sutter Health who are scaling ambient listening across their enterprise: Dr. Veena (Goel) Jones, Chief Medical Informatics Officer, and Stephanie Driscoll, Vice President of Digital Implementation. In 2025 alone, Sutter onboarded more than 3,100 clinicians to ambient listening—moving well beyond pilot programs to true system-wide adoption. Together, they share what it takes to make that scale possible, from EHR integration and workflow redesign to governance, training, and change management. Key Takeaways Ambient listening only scales when the EHR foundation is ready. Workflow standardization and template cleanup made enterprise adoption possible. In 2025, Sutter onboarded more than 3,100 clinicians—moving ambient listening beyond pilot and into system-wide infrastructure. AI adoption is operational, not just technical. Governance, enrollment processes, and structured onboarding determined success. Clinicians pulled the technology. Ambient listening spread because it reduced cognitive burden—not because it was mandated. Full Epic integration eliminated friction and accelerated both ambulatory and inpatient adoption. Ambient listening is a gateway. Documentation is just the beginning—queued orders and future AI workflows depend on foundational readiness. Episode Highlights 00:00 | Enterprise Change Management and Ambient Listening 01:30 | Welcome to Beyond the Blueprint 02:30 | Why Ambient Listening Is More Than Hype 03:25 | Meet the Leaders: Sutter Health's AI Scale Strategy 05:00 | Early Physician Reactions: "This Changed My Life" 06:05 | From Pilot to Enterprise Enrollment 07:40 | Standardizing Epic to Prepare for AI 09:20 | Governance, Safety, and Clinical Oversight 11:00 | Integrating Ambient Listening Directly into Epic 13:30 | The Role of the Digital Academy in Scaling Adoption 15:45 | Reducing Cognitive Burden at the Bedside 18:00 | Scaling Across Ambulatory and Inpatient Settings 20:30 | Structured Intake and Monthly Onboarding Waves 23:00 | Protecting Coding Integrity and Revenue Cycle 27:15 | Beyond Documentation: Orders and Workflow Automation 29:00 | Measuring Impact: Charting Time and Pajama Time 31:45 | Why Clinicians Pulled the Technology 34:00 | Preparing the EHR Foundation for Future AI 36:30 | What It Really Takes to Move Beyond the Pilot 38:50 | Closing Thoughts: Ambient Listening as Infrastructure Guests: Dr. Veena (Goel) Jones, Stephanie Driscoll Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical  Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com  

In this episode we're joined by Dr. Sean Kelly (Imprivata), Dr. Christian Dameff (UC San Diego Health), and Steven Ramirez (Renown Health) to explore a critical yet often misunderstood frontier: the intersection of cybersecurity and patient safety. Together, we unpack how clinical leaders can prepare for digital outages, ransomware attacks, and the escalating threat landscape—not as isolated IT events, but as high-stakes clinical disruptions. From real-time decision-making to cultural readiness, this conversation is a practical playbook for CMIOs navigating care delivery in an age where system failures can mean delayed diagnoses, canceled surgeries, and compromised outcomes. Whether you lead tech, safety, or care teams, this episode offers a bold call to reframe cybersecurity as a core component of clinical resilience—and why every hospital needs a downtime plan that actually works. Key Takeaways Cybersecurity is clinical safety. Outages impact real patients—diverting ambulances, delaying chemo, and compromising care at the bedside. Generic downtime plans don't cut it. Too often, they're dusty binders with vague bullet points. Real preparedness requires clinical playbooks tailored to workflows, not just systems. Clinician training must go beyond checkbox compliance. Studies show most phishing training has minimal impact. Real-time, workflow-based education is more effective. Paper downtime isn't intuitive anymore. Many clinicians—especially newer ones—have never documented without digital tools. Drill-based preparedness is critical. Security and speed can coexist. With adaptive tools, it's possible to embed safeguards that protect systems without blocking care delivery. Every department responds differently to cyber events. Cross-functional coordination—especially between IT and clinical ops—is key for effective triage and recovery. Identity is the new perimeter. Over 80% of cyber events stem from compromised credentials. Guardrails and behavior-based analytics are essential. We need to measure what works. Cyber tools should be held to the same evidence-based standards as clinical interventions. CMIOs must bridge the gap. As translators between the boardroom, command center, and bedside, they're uniquely positioned to lead a new model of digital resilience. Episode Highlights 00:00 | Cybersecurity Is Now a Clinical Crisis 01:53 | Welcome to Beyond the Blueprint 02:30 | Why Cyber Threats Are Patient Safety Threats 03:09 | Meet the Panel: Imprivata, UCSD, and Renown Health 04:00 | From IT Problem to Bedside Risk 05:20 | Building Cyber Resilience into Daily Workflow 07:00 | Downtime Plans: Why Most Are Useless 09:30 | Clinical Ransomware Playbooks: A New Standard 11:16 | Preventative Cyber Hygiene and Workflow Mapping 13:10 | Supporting ICU, Dialysis, and Cancer Care During Outages 14:43 | Chain of Command in the First 5 Minutes of a Breach 16:00 | Frontline Leadership: Silos or Shared Command? 17:10 | Why Mid-Acuity Patients Are the Hidden Risk 18:00 | Friction vs. Safety: Rethinking MFA and Access 20:00 | Cross-Functional Models for Risk Escalation 22:00 | Eliminating Email to Reduce Phishing Risk 23:15 | Biometric Access, Passkeys & Adaptive Controls 24:00 | Why You Must Drill Downtime Workflows 26:00 | When to Trigger Paper-Based Systems 27:30 | Cultural Inertia vs. Clinical Necessity 28:45 | Scaling Resilience Across Diverse Hospitals 29:15 | AI Guardrails and Workflow Protections 30:22 | CMIO Challenge Question: Is Training Worth It? 31:55 | Rethinking Evidence in Cyber Tools 33:00 | Training Doesn't Work—But This Might 35:00 | Four Steps to Take in the Next 30 Days 36:15 | Final Takeaway: Don't Be the Dept. of No 38:00 | Closing Thoughts: Cybersecurity Is Patient Care Guests: Dr. Sean Kelly, Dr. Christian Dameff, Steven Ramirez Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical  Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

In this episode we're joined by Todd Frantz (AdventHealth), Ali Youssef (Henry Ford Health), and Paul Zieske (Why Where Matters) to explore how next-gen real-time location systems are reshaping care delivery. Together, we dive into the evolution from dots-on-a-map asset tracking to intelligent platforms that drive staff safety, streamline workflows, and generate high-fidelity data for AI. From ED duress alerts to ambient analytics and digital wayfinding, this conversation is a roadmap for health leaders rethinking how hospitals move, sense, and respond in real time. Whether you're planning a new facility or optimizing frontline operations, this episode will change how you think about RTLS—and why it belongs at the center of your infrastructure strategy. Key Takeaways RTLS 2.0 goes beyond asset tracking—it integrates workflow, staffing, and safety data for real-time decision-making. Hospitals lose thousands of staff hours each year searching for equipment, impacting patient care and satisfaction. Successful RTLS adoption requires cultural alignment, transparency, and trust—not just technology deployment. Staff duress alerts and par level management are delivering fast wins and improving frontline safety. Enterprise-wide RTLS platforms unlock more value than siloed deployments—especially when integrated with EHRs and facility systems. High-fidelity location data is foundational for AI-driven insights, workflow automation, and digital twins. The ROI of RTLS includes reduced burnout, improved patient flow, equipment utilization, and faster care team coordination. Integration remains a challenge—vendors must support open standards and shared APIs to break down data silos. RTLS should be treated like core infrastructure—designed into new buildings, not bolted on after. Emerging tech like computer vision will extend RTLS into human activity recognition, situational awareness, and predictive care. Episode Highlights 00:00 | Why RTLS Adoption Starts with Trust, Not Tech 01:53 | Welcome to Beyond the Blueprint 02:30 | From Dots on a Map to Real-Time Intelligence 03:09 | Meet the Panel: AdventHealth, Henry Ford, and Why Where Matters 04:00 | Is RTLS Now Core Infrastructure? 05:09 | The Hidden Costs of Outdated RTLS Platforms 06:02 | Workflow Integration and the Role of Location Data in AI 07:17 | Where Hospitals Miss Safety & Workflow Red Flags 08:14 | Real-Time Context and Robotics Integration 09:00 | The Chessboard Effect: Duress Alerts as a Point of Entry 10:00 | Are Enterprise Standards Emerging Across IDNs? 11:16 | Choosing the Right Tool for the Right Workflow 12:00 | Intelligent Lighting and Digital Front Doors 13:00 | Open Epic and the Rise of Indoor Wayfinding 14:00 | Integrating RTLS into Daily Workflow: It's Cultural 15:00 | When RTLS Fails the First Time—and Why That's Normal 16:15 | The Location Team: A Hidden Implementation Advantage 17:15 | "Blame the Process, Not the People" 18:21 | Safety Stats and Clinician Buy-In for Duress Alerts 19:49 | From Staff to Patient Expectations: The Culture Shift 20:00 | Why RTLS Data Integration Is Still So Hard 21:15 | Strategic Vendor Relationships > APIs Alone 22:45 | Will Epic Open Up? A Look at Market Influence 24:00 | How AI Wrappers Could Solve Interop Gaps 25:15 | The AAA Model: Analytics, Automation, and AI 26:00 | Why You Should Never Throw Away RTLS Data 27:15 | Use Cases for Retrospective AI + Workflow Analysis 28:16 | AI Isn't the Goal—It's a Tool in Your Automation Stack 29:11 | What's Next? Computer Vision & Human Activity Recognition 30:03 | From ORs to Restrooms: Situational Awareness at Scale 31:35 | The Future of RTLS: Friction Reduction + Design Insight 33:57 | Customer Experience in Outpatient and Waiting Areas 34:55 | Final Takeaways: Safety, Trust, and Strategic Deployment Guests: Todd Frantz, Ali Youssef and Paul Zieske Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical  Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

What if the future of nurse training didn't just include mannequins—but holograms, AI conversations, and full-on metaverse environments? In this episode of Beyond the Blueprint, we're joined by Dr. William Scott Erdley, a retired simulation pioneer and former Director of Simulation & Clinical Skills Labs. With decades of experience in nursing education, Dr. Erdley unpacks the evolution of clinical simulation—from standardized patients and mannequin drills to immersive technologies like VR, AI, and even wetware. Together, we explore how simulation builds confidence, strengthens care team collaboration, and prepares clinicians for rare, high-stakes scenarios. And we take a bold look at what's next: from smarter simulators to holographic mentors. Whether you're leading a health system or reimagining nursing education, this episode is a front-row seat to the future of clinical readiness. Key Takeaways Simulation offers high-fidelity, repeatable practice that boosts confidence and reduces clinical error. Nursing simulation now extends far beyond mannequins—into VR, AI-powered patients, and virtual tele-simulations. Standardized patients and realistic role-playing help build empathy, communication, and interprofessional collaboration. OB, neonatal, and code-team scenarios benefit especially from regular simulation refreshers. ROI is seen in fewer adverse events, reduced turnover, improved morale, and onboarding efficiency. Emerging tools like AI and VR are making simulations more accessible and scalable. Simulation is not just about tech—it's about mindset, pedagogy, and patient-centered design. Debriefing is where the deepest learning happens—focus on reflection and resilience, not performance. Academic-medical partnerships can expand access without massive capital investments. The future of simulation is immersive, intelligent, and increasingly personalized. Episode Highlights 00:00 | What Exactly Is Clinical Simulation? 00:29 | Real-World Save: Simulation Training Takes Flight 01:22 | Meet Dr. Scott Erdley: From Logic Tests to Leading Simulation Labs 03:23 | Simulation as Clinical Experience: The Early Days 05:29 | Skills, Communication, and Confidence: Why Sim Matters 06:26 | Learning to Call the Doctor at 2AM 07:13 | Repeatable Scenarios: Standardizing High-Stakes Practice 08:24 | When Simulation Saves Lives—Even at 30,000 Feet 09:18 | 75% of Nursing Programs Now Use Simulation Labs 09:58 | Code Team Drills with Mannequins: Practice Under Pressure 11:16 | OB and Neonatal Use Cases—and Legal Implications 13:52 | Strategic Planning: Why Are You Investing in Sim? 14:32 | Simulation for Onboarding, Oncology, and More 15:35 | ROI: From M&M Rates to Hiring Efficiency 16:20 | Academic Partnerships as an Access Strategy 17:21 | AI and VR: Opening the Simulation Toolbox 18:19 | Conversational AI and Psych Nursing Sim Scenarios 19:26 | Standardized Patients: Humanizing the Training Process 20:45 | Merging AI with Robotics: A Future with Thinking Mannequins 24:11 | From Wetware to Brain Interfaces: A New Era in Care 25:06 | Ready Player One Meets Real-World Nursing 26:02 | Why Debriefing > Critique: Coaching Through Reflection 27:04 | Simulating Conflict: Aggressive Patients, Interdisciplinary Tension 29:18 | Prompt-Based Simulations: A Natural Language Future 30:00 | Final Advice: Simulation as Strategy—and a Whole Lot of Fun Guest: Dr. William Scott Erdley Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical  Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

What happens when pilots become more than experiments? In this AMDIS collaboration, Dr. Eve Cunningham (Cadence, formerly Providence), Kaitlyn Torrence (WellSpan, formerly MUSC), and Dr. Camille Bradley (Baylor Scott & White) reveal what separates failed pilots from scalable innovation. Drawing on real-world deployments of virtual care, ambient listening, and decision support tools, this episode dives deep into the operational, cultural, and clinical realities behind adoption. From rebranding "pilots" to building internal trust, the panel offers a blueprint for moving from spark to scale in health system innovation. Together, they explore why scaling digital care requires more than good tech—it demands strong partnerships, clinician champions, and a relentless focus on solving real problems. Key Takeaways Most pilots fail because they aren't designed for scale—think phased deployment, not one-off testing. Rebranding "pilots" as experiments or phase-one initiatives improves credibility and staff buy-in. Clinician champions ("entrepreneurial weirdos") are key to real-world feedback and viral adoption. Operational leaders help navigate workflows, align stakeholders, and ensure accountability at scale. Innovation labs must be tied to informatics and operational realities—not siloed showcases. Health systems need platform partners, not point solutions, to meet long-term strategic goals. Trust, process clarity, and iterative design drive clinical adoption—especially post-EMR trauma. Change management resources are essential; adoption is emotional, not just technical. Prioritization must follow clear goals (e.g., "cut 400,000 admin hours"), not shiny tech trends. Vendors succeed when they understand the system's priorities—and show up ready to co-develop. Episode Highlights 00:00 | Why So Many Pilots Fail 01:14 | Meet the Leaders Scaling Innovation 02:30 | The Pilot Graveyard: When Good Ideas Die 04:17 | Rebranding Pilots as Experiments 06:08 | Finding Your "Weirdos": The Power of Clinical Champions 07:56 | Designing for Process, Not Just Technology 09:34 | Defining the Problem Before Testing a Solution 10:23 | From Frustration to Trust: Winning Clinician Buy-In 12:14 | How Ambient Scribes Went Viral 13:58 | Socializing Tools with Frontline Feedback 15:27 | Why Operational Champions Matter 17:00 | The Role of Communication in Scaling 18:20 | Are Innovation Labs Working—or Just Expensive Showrooms? 20:37 | Partnerships Over Products: Building the Right Ecosystem 22:37 | Creating Safe Spaces to Fail and Pivot 24:10 | Aligning IT, Clinical, and Finance Around a North Star 26:00 | Strategic Prioritization: What Moves Forward and Why 27:44 | Attacking Admin Waste with AI and Clear Goals 29:34 | From Point Solutions to Platform Partners 31:11 | Vendor Advice: Do Your Homework, Bring Specific Value 33:20 | Three Takeaways for Innovation Leaders Guests: Dr. Eve Cunningham, Dr. Camille Bradley, Kaitlyn Torrence Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com  

What happens beyond the digital front door? In this AMDIS collaboration, Dr. Yaa Kumah-Crystal, Dr. Natalie Pageler, and Dr. Sarah Rush unpack the complex realities of digital family engagement in pediatric care. From patient portals and teen privacy laws to ambient documentation and AI-enabled translation, this panel explores how hospitals can rebuild trust, reduce barriers, and design systems that truly work for families. Together, they examine cultural readiness, access equity, and why health systems must treat family engagement as both a design challenge and a clinical imperative. Key Takeaways Pediatric digital tools must account for evolving autonomy and privacy needs. Teen portal adoption is still widely misunderstood by patients and staff. Telehealth and virtual quick care reduce burden and boost access. AI tools like ambient scribes and LLMs are reshaping provider-patient connection. Language and literacy remain persistent access barriers. Even tech-savvy families fall through the cracks due to system complexity. Consumer tools and sports analytics offer inspiration for pediatric innovation. True patient-centered care requires redesigning care around family workflows. Success metrics should include trust, connection, and clinical relief—not just logins. Episode Highlights 00:00 | Intro 00:41 | A Mom Uses the Portal—and Reshapes the Encounter 02:25 | ChatGPT in the Stanford ER 04:17 | When Confidential Care Becomes a Privacy Risk 06:09 | Rethinking Telehealth and Access for Families 07:56 | Extending Specialist Reach through Virtual Care 09:34 | Building Digital Trust 13:34 | The Case for Anonymity in Sensitive Teen Encounters 15:10 | ChatGPT vs. Truancy Policies 16:17 | Designing Tech for Younger, Digitally Native Families 18:19 | Change Management Across Literacy and Trust Barriers 21:41 | Why Spanish-Language Portals Still Miss the Mark 23:39 | Legal, Cultural, and Logistical Gaps in Teen Consent 26:30 | Are Providers Ready for Empowered Families? 27:35 | Humanizing Tech: Ambient Scribes and Burnout 29:51 | How to Measure Success Beyond the Click 33:00 | Peer Challenge: Consumer Tools We Should Steal 38:11 | Three Takeaways for Pediatric Hospital Leaders Guests: Dr. Natalie Pageler, Dr. Yaa Kumah-Crystal, Dr. Sarah Rush Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

In this episode we explore why so many AI initiatives in healthcare stall—and how nursing leaders can change that. Dr. Jing Wang (FSU Nursing), Athena Fernandez (Penn Medicine), and Troy Seagondollar (formerly Kaiser Permanente) reflect on the current AI landscape and what it takes to make tools truly work for nurses at the bedside. From sepsis prediction models to staffing automation, they share hard-won lessons in AI governance, change management, and clinical trust. Our panel dives into the growing gap between innovation and implementation—and how nurse-led strategies can help close it. Key Takeaways AI projects often fail when nurses are excluded from planning and implementation. Augmented intelligence offers more clinical value than full automation. Nurse informaticists are essential to bridging IT and frontline workflows. Change management begins with bedside relevance, not just executive strategy. Sepsis prediction models reveal the risks of misaligned AI tools. AI should enhance—not replace—clinical judgment. National frameworks can help standardize and scale ethical AI use. Transparency and education are key to building trust in AI systems. Governance structures must include frontline feedback loops. Empowering nurses helps ensure AI improves care, not burdens it. Episode Highlights 00:00 Welcome & Framing the Episode 01:55 Nursing's Role in AI Adoption 04:16 Lessons from Sepsis Prediction Tools 07:41 When Nurses Are Left Out of the Process 09:13 Hidden Costs: Workflow Disruption and Trust Erosion 11:23 Building a Feedback-Driven Governance Model 13:01 National Nursing + AI Framework 15:52 Bridging Academia and Clinical Reality 20:06 Traits of an AI-Savvy Nurse Leader 21:26 How Nurse Leaders Can Get Started 24:46 Artificial vs. Augmented Intelligence in Practice 28:28 The Tsunami of Tools: Change Management in Action 31:15 Building Clinical Trust in AI 34:22 Final Thoughts & Call to Action Guests: Aretha Fernandez Jing Wang Troy Seagondollar Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com  

Join us for a conversation with healthcare communications veteran John Elms as he breaks down what it really takes to design digital systems that frontline clinicians will actually use. Drawing on decades of leadership at TigerConnect, Critical Alert, and Spectralink, Elms shares hard-won lessons on user-centered design, project governance, and the hidden costs of fragmented communication tools. We explore a real-world case study that improved patient transport efficiency by 55%, and dive into strategies for aligning IT, operations, and clinical teams around change that sticks. Whether you're driving digital transformation, managing clinical workflows, or evaluating vendor tools, this episode offers a blueprint for building smarter, simpler, and more sustainable communication systems. Key Takeaways Accessing stakeholder input is increasingly challenging due to resource constraints. User-centered design is essential for effective digital transformation in healthcare. Engagement from leadership is crucial for project success. Compliance should focus on adoption and governance rather than oversight. Interoperability is key to integrating new tools into existing workflows. Eliminating redundancies in healthcare technology can improve efficiency. Celebrating successes can enhance team morale and motivation. Resistance to change is a common barrier in healthcare organizations. Measuring task turnaround time can correlate with patient satisfaction. Continuous feedback loops are vital for refining healthcare solutions. Episode Highlights 00:00 Accessing Stakeholder Input in Healthcare 01:07 Introduction to Healthcare Communication Innovations 04:09 User-Centered Design in Digital Transformation 10:13 Case Study: Improving Patient Transport Efficiency 16:43 Cultural Trends in Healthcare Leadership 19:08 Challenges in Implementing Collaboration Tools 24:48 Measuring ROI in Digital Transformation Projects 28:44 Key Takeaways and Closing Remarks   Guest: John Elms - JH Elms & Company Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com  

Join hosts Keith Washington and Kris Baird for a conversation with Michelle Lingner, FNP-C, RN-BSN, RNFA—a trauma nurse practitioner at ECU Health who's redefining what it means to lead without formal authority. Michelle shares how intentional mindset shifts transformed her from burned out to energized, and how that shift rippled through her entire team. Drawing on her experience in a 1,000-bed Level 1 trauma center, she reveals practical strategies for peer-to-peer influence, closing communication gaps that delay patient care, and choosing positivity even in high-pressure environments. Kris Baird, nurse executive, author, and CEO of the Baird Group, guides the conversation with coaching insights on self-management, creating cultures of feedback, and knowing when toxic team members need to be coached up or moved out. Together, they explore how self-awareness, consistent micro-habits, and simple handoffs can shift culture from the bedside. Whether you're in nursing leadership, healthcare operations, or healthtech innovation, this conversation offers a blueprint for becoming an influencer in your organization—no title required. Key Takeaways You don't need a formal leadership role to positively influence those around you Intentionally showing up with positivity takes less energy than being negative Leading yourself first gives others permission to do the same Simple communication handoffs can reduce patient care delays by hours Small acts of follow-up build your "influencer bank account" Positivity spreads through teams when practiced consistently as a routine Staying curious about what triggers negativity helps shift toxic dynamics Dead weight employees can be influencers too—just in the wrong direction Taking ownership and closing communication loops improves ED throughput Culture change starts with self-awareness and one repeated action Episode Highlights 00:00 Introduction: Leading Without a Title 02:00 Michelle's Role at ECU Health's Level 1 Trauma Center 03:48 Who to Follow: Positivity, Problem-Solvers, and Bridge Builders 04:54 Managing Your Own Mindset: From Burnout to Intentional Leadership 06:48 The Power of Routine: Making Positivity a Practice 08:14 Staying Present in High-Stress Trauma Care 10:25 How One Person's Attitude Shifts an Entire Culture 13:16 Dealing with Toxic Team Members: When to Coach, When to Let Go 17:00 The Communication Gap That Delays Patient Care 20:14 Building Your Influencer Bank Account Through Small Acts 23:29 How Communication Impacts ED Throughput and Bed Availability 25:26 Closing Thoughts: Self-Awareness and Repeated Action 26:00 "When You Lead Yourself First, You Give Others Permission to Do the Same" Guest: Michelle Lingner, FNP-C, RN-BSN, RNFA - ECU Health Host: Keith Washington - Companions in Courage Foundation Cohost: Kris Baird - Baird Group Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com  

Join us for a conversation with nurse executive and healthtech innovator Patrick Baker shares the story behind Palarum's smart sock—an advanced wearable that's dramatically reducing patient falls without adding to clinical workload. With insights shaped by decades on the frontlines, Baker walks us through how alarm fatigue, design thinking, and data transparency inspired a smarter approach to patient safety. We explore how real-time mobility tracking, clinical workflow integration, and human-centered innovation are shifting the paradigm in hospital care. Whether you're in nursing leadership, patient safety, or digital health innovation, this conversation offers a blueprint for rethinking fall prevention and mobility as a strategic advantage. Key Takeaways Our goal was to reduce patient falls by 20-25%. We've exceeded 40,000 patient days with our socks. We had zero patient falls at Ohio State during the trial. The smart sock alerts nurses when patients get up. We aim to document patient mobility accurately. Every patient gets a pair of socks for safety. The technology helps mitigate hospital costs from falls. Remote monitoring is the future of patient safety. We need to address alarm fatigue in hospitals. Effective fall prevention requires a strategic approach. Episode Highlights 00:00 Introduction to Patrick Baker and Palarum 02:15 From CNO to Inventor: The Origins of the Smart Sock 05:48 Why Traditional Fall Prevention Methods Fail 07:33 The Epiphany Moment: Bed Alarms and Alarm Fatigue 10:45 Building a Smart Sock: Design, Sensors, and Accuracy 13:09 Real-World Results: 60%+ Reduction in Patient Falls 15:32 Clinical Trial Insights and Fall Rate Benchmarks 18:43 The ROI Conversation: Costs, Sitters, and FTEs 21:27 Rethinking Hospital Surveillance Strategies 23:15 The Power of Real-Time Staff Proximity Alerts 25:05 Future Vision: Patient Mobility and EMR Integration 27:18 How to Connect with Palarum and What's Next Guest: Patrick Baker - Palarum Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com  

In this episode of Beyond the Blueprint, emergency physician and health IT strategist Dr. John Lee unpacks the systemic failures slowing down our emergency departments—and why AI alone won't fix them. With firsthand insights from the front lines and the boardroom, Dr. Lee makes the case for building data governance and transparency before jumping into artificial intelligence. We explore why foundational analytics matter, what most organizations get wrong about innovation, and how strategic design can reduce ED chaos. Whether you're a CMIO, a health system leader, or innovating in clinical ops, this episode offers a blueprint for smarter, scalable change in acute care. Key Takeaways Organizations often skip foundational analytics for AI. Emergency departments face systemic issues affecting patient care. Cost and care quality are often at odds in healthcare. Data governance is crucial for effective analytics. Change management is essential for technology adoption. Emerging technologies must be integrated into workflows. Strategic planning is often overlooked in healthcare organizations. Transparency in healthcare processes is lacking. Improving ED efficiency requires addressing upstream issues. The future of healthcare will involve augmented intelligence. Episode Highlights 00:00 The Foundation of Healthcare Analytics 04:44 Challenges in Emergency Departments 13:06 The Role of AI in Healthcare 17:14 Future of Augmented Intelligence in Healthcare 23:21 Strategic Planning in Healthcare Organizations 30:04 Final Thoughts on Transformational Leadership Guest: John Lee - HIT Peak Advisors Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

In this episode of Beyond the Blueprint, executive coach and former Harvard Health Services CIO Dr. Michael Brown explores the leadership journey of physicians in today's complex health systems. Drawing on decades of experience in medicine, informatics, and organizational change, Dr. Brown shares how executive coaching can unlock potential, align values with action, and improve outcomes at scale. We unpack the mindset shifts required for physicians stepping into leadership, how to tailor coaching for impact, and why the best athletes—and leaders—never stop evolving. Whether you're a CMIO, a clinical leader, or a founder building physician-centered solutions, this episode offers powerful insights on cultivating leadership by design. Key Takeaways The right question is how and when to present ideas. All physicians inherently hold leadership roles. Leadership skills are crucial for aligning team efforts. Transitioning to leadership involves accepting new responsibilities. Self-doubt is common among new leaders, but can be overcome. Coaching helps individuals recognize their unique strengths. Effective communication is key to leadership success. Coaching should be tailored to individual needs and goals. Measuring the ROI of coaching involves assessing productivity and retention. Technology can both aid and hinder leadership effectiveness in healthcare. Episode Highlights 00:00 The Art of Timing in Communication 01:11 Introduction to Executive Coaching in Healthcare 04:04 The Importance of Leadership Skills for Physicians 05:01 Challenges in Transitioning to Leadership Roles 07:12 Overcoming Self-Doubt in Leadership 10:09 The Role of Coaching in Leadership Development 13:24 Methodology of Effective Coaching 18:51 Aligning Personal Values with Organizational Goals 21:43 The Informal Nature of Coaching 25:03 Real-Life Coaching Success Stories 28:23 Measuring the ROI of Coaching 30:35 Technology's Impact on Leadership in Healthcare   Guest: Michael Brown Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

In this episode of Beyond the Blueprint, physician and health IT expert Dr. Harm Scherpbier returns to challenge the status quo of single-vendor EHR ecosystems. Drawing on decades of experience across clinical practice, informatics, and executive leadership, Harm lays out a bold case for a modular IT approach—one that accelerates innovation, enhances clinician experience, and reduces cost. We dive into ambient clinical documentation, API-driven interoperability, and why "roadmap" should be every CIO's red flag. Whether you're a CMIO, a digital health entrepreneur, or a hospital leader navigating transformation, this episode offers strategic insight into building a future-ready, platform-based tech stack—without waiting 18 months. Key Takeaways Roadmap is a trigger word indicating delays in vendor capabilities. Health systems should consider third-party vendors while waiting for vendor roadmaps. Innovation in healthcare IT is essential for adapting to rapid changes. Four reasons to move beyond single vendor systems: innovation, competitiveness, user experience, and cost. CIOs should not be the only ones responsible for IT strategy; it requires a cross-functional approach. Start with easy-to-integrate systems and gradually move towards more complex solutions. Investing in interoperability is crucial for successful IT transformation. Training for end users should be minimal; tools should be intuitive. The future of healthcare IT is a platform-based architecture, not a return to best of breed. Physician entrepreneurs can leverage their unique perspectives to drive innovation. Episode Highlights 00:00 The Roadmap Trigger: A Cautionary Tale 01:00 Welcome to Beyond the Blueprint 01:30 Meet Harm Scherpbier 02:55 The Case for Third-Party Tools in Healthcare 06:55 Four Reasons to Move Beyond Single Vendor Systems 08:12 Going Beyond the CIO 09:27 Practical Steps for Transitioning to Modular Systems 15:06 Strategic Problem Solving in Health IT 20:13 The Future of Health IT: Platform-Based Architecture 22:31 Empowering Physician Entrepreneurs in Healthcare Innovation 27:29 Final Remarks   Guest: Harm Scherpbier Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

In this episode of Beyond the Blueprint, we sit down with healthtech veteran John Elms to unpack the complexities of clinical communication and workflow orchestration. Drawing from decades of experience and a front-row seat to digital transformation, John explores why care team collaboration remains so fragmented—and what's required to fix it. From HIPAA-induced workarounds and alert fatigue to EHR lock-ins and the lack of federated communication systems, we examine the real-world barriers to connected care. Along the way, we discuss alarm management, platform interoperability, and why frontline clinicians must be empowered to lead workflow redesign. If you're navigating large-scale deployments or grappling with burnout on the floor, this conversation offers sharp insights and a clear call for smarter, clinician-driven solutions. Key Takeaways The federation of communication protocols is essential for effective healthcare communication. Current communication tools are contributing to provider burnout and inefficiencies. Poor communication is a leading cause of medical errors in healthcare settings. Alarm management is a critical area needing continuous improvement to enhance patient safety. Healthcare organizations must rethink their communication strategies to reduce cognitive burden on staff. Integration of communication technologies can streamline workflows and improve care delivery. Understanding the needs of frontline staff is crucial for successful technology deployment. Healthcare IT leaders should collaborate closely with clinical informatics for better outcomes. The market for alarm management solutions is still evolving and requires standardization. A patient-centric approach is necessary for future healthcare innovations. Episode Highlights 00:00 Transforming Healthcare Communication 01:13 Welcome to Beyond the Blueprint 01:45 Meet John Elms 03:09 Today's Agenda 05:31 Biggest Pain Points in Communication 07:07 Top Priorities in Deployment 08:53 Advancements in Alarm Management 12:12 Redesigning Communication Processes 14:07 The Next Wave of Healthcare Technology 17:26 Recommendations for Healthcare Leaders 19:21 Final Remarks   Guests: John Elms Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Join us for a candid retrospective on the Epic EHR, recorded in collaboration with AMDIS. In this episode, Dr. Yaa Kumah-Crystal, Dr. Roy Esaki, and Dr. John Lee share lessons learned from the frontlines of digital transformation, from navigating complex governance to managing integration debt and cloud migration risks. They explore why Epic rollouts often go off track, how to balance innovation with standardization, and where leadership must focus to support sustainable success. Our panelists unpack the realities of patient engagement, third-party tools, and cultural readiness—while imagining a more intuitive, voice-driven future for EHRs. Key Takeaways Voice technology could revolutionize interactions with EHR systems. Effective leadership is crucial for successful Epic implementations. Change management is the biggest challenge in EHR deployment. Third-party applications can enhance functionality but introduce risks. Cloud migration offers flexibility but requires careful planning. Patient engagement tools are improving but still need enhancements. Learning from peers can prevent costly mistakes in implementation. Governance and data management are essential for operational success. The Epic community is supportive and collaborative among users. Future developments should focus on voice integration and user experience. Episode Highlights 00:00 Epic Development Wishlist 02:49 Challenges of Epic EHR Implementations 05:01 Is Epic too Complex? 08:47 Integrating 3rd Party Apps with Epic 12:17 Cloud Migration: Opportunities and Risks 15:02 Patient Engagement and Digital Tools 18:02 Generational Attitudes towards Technology 21:09 Leadership Priorities for Epic Implementation 24:40 The Epic User Community 26:56 Future Development Directions for Epic 33:39 Closing Remarks Guests: Dr. John Lee, Dr. Yaa Kumah-Crystal, Dr. Roy Esaki Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Join us for an insightful conversation with Kevon Kothari, a senior healthcare IT executive and CEO of CERTIFY Health, as we examine the evolving role of digital engagement in transforming care delivery. With experience spanning payers, providers, and startups, Kevon shares a candid perspective on what it takes to scale emerging technologies—from virtual care and remote monitoring to value-based reimbursement models. Whether you're navigating post-discharge workflows or exploring digital-first primary care, this episode delivers actionable insights for health system leaders, IT strategists, and clinicians shaping the future of hybrid care. Key Takeaways Most doctors visits today don't need to be done in person. Digital can help align the mismatch of resources from different provider networks. Changing the paradigm of care delivery is a significant challenge. Creating frictionless workflows for virtual care is essential. The shift to outcomes-based contracts is crucial for technology adoption. CFOs must balance near-term and long-term profitability in healthcare investments. Medicare Advantage is a growing area for innovative care models. CPT codes for digital health are still evolving and underutilized. Access to care is a primary goal of digital health tools. Digital transformation is a key driver for future healthcare delivery. Episode Highlights 00:00 The Shift to Digital Healthcare 02:20 Kevon's Journey in Healthcare IT 03:33 Challenges in Transitioning to Virtual Care 07:41 Operational Challenges of Emerging Technologies 09:40 Financial Justifications for Digital Solutions 11:49 Payer Reimbursement Landscape and Emerging Technologies 14:21 The Evolution of CPT Codes and Financial Impacts 15:05 Future of Healthcare Delivery 20:18 Digital Engagement Tools and Outcome Measurement 23:30 Closing Thoughts on Digital Transformation in Healthcare   Guest: Kevon Kothari - CERTIFY Health Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Join us for a dynamic conversation on making virtual care work at scale, recorded in collaboration with AMDIS. In this episode, Dr. Eve Cunningham, Dr. Mark Pierce, and Dr. David Wong share candid insights from the frontlines of telehealth, remote patient monitoring, and digital care delivery. They explore what separates successful programs from stalled pilots, from designing for clinician adoption to tackling process and staffing hurdles head-on. Our panelists discuss sustainable funding models, strategies for reaching underserved communities, and the role of AI in reshaping care delivery. Tune in to learn how leading health systems are closing access gaps, reducing burnout, and building virtual care programs that last. Key Takeaways Virtual care deployment faces significant challenges in technology and process. Funding sustainability is crucial for the success of virtual care programs. Cultural adoption among clinicians varies, with younger doctors more open to virtual care. User-centered design is essential for clinician and patient adoption of technology. Healthcare disparities must be addressed to ensure equitable access to virtual care. AI has the potential to transform virtual care but requires careful integration. Successful virtual care programs often stem from understanding the specific problems they aim to solve. Partnerships and collaboration are key to scaling virtual care effectively. The digital divide presents barriers that need to be navigated for underserved communities. Healthcare leaders must act now to make virtual care a reality for all. Episode Highlights 00:00 Navigating Virtual Care Challenges 02:52 Success Stories in Virtual Care 05:46 Funding and Sustainability in Virtual Care 08:55 Adoption and Cultural Shifts in Healthcare 11:30 Overcoming Technical Barriers 16:30 Addressing Workforce and Process Issues 18:01 Equity and Access in Virtual Care 21:19 Leadership and Governance in Deployment 26:00 Overcoming Digital Divides for Underserved Communities 30:30 Lightning Round - AI in Virtual Care 36:40 Closing Statements   Guests: Dr. Eve Cunningham, Dr. Mark Pierce, Dr. David Wong Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Join us for a thought-provoking conversation with Tim Jones, Emmy award-winning content creator and CEO of Health Nuts Media, as we explore the transformative role of storytelling in patient engagement. Drawing on decades of experience in healthcare and media, Tim unpacks how stories shape patient memory, drive emotional connection, and impact outcomes. From narrative theory to real-world examples—like how a cartoon wolf helped kids understand asthma—this episode offers practical insights for health system leaders, content creators, and clinicians seeking to design communication strategies that resonate long after the visit ends. Key Takeaways Human beings are not rational creatures; we process stories emotionally. Storytelling is essential for patient engagement in healthcare. Patients are the protagonists in their own healthcare narratives. There are three types of narratives in healthcare: restitution, chaos, and quest. Healthcare organizations play a crucial role in shaping patient stories. Memory of experiences evolves over time, affecting how stories are remembered. Conflict-driven stories lead to meaningful change in patients' lives. Digital storytelling can effectively communicate health information. Research supports storytelling as a valuable tool in public health. Storytelling can help prevent patients from falling into chaos narratives. Episode Highlights 00:00The Power of Storytelling in Healthcare 07:05Understanding Patient Narratives 12:06Crafting Stories for Patient Engagement 16:26Real-World Applications of Storytelling 22:29Evidence and Impact of Storytelling in Healthcare 25:28Closing Thoughts on Storytelling's Role   Guest: Tim Jones - Health Nuts Media Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Join us for an insightful conversation with Kris Baird, President of Baird Group, as we explore what it really takes to lead change in healthcare—without the formal title. Kris shares practical strategies for influencing culture, building trust across clinical teams, and elevating ideas that drive better outcomes. From navigating hierarchy to activating peer influencers and cultivating resilience, this episode offers actionable insights for nurses, care teams, and vendor partners striving to shape the future of health systems from any seat at the table. Key Takeaways Influencers are not just bosses; they operate outside traditional hierarchies. Building credibility and relationships is essential for effective influence. Active listening is crucial for understanding others' needs and motivations. Influencers must demonstrate expertise to gain trust and respect. Creating a culture that values all ideas fosters innovation. Early wins are important to maintain motivation for change. Navigating negative influencers requires strategic communication and engagement. Connecting work to purpose enhances employee passion and commitment. Feedback from all levels is vital for organizational success. Change management in healthcare requires sensitivity to staff concerns. Episode Highlights 00:00 Understanding Influencers in the Workplace 02:02 The Role of Authority vs. Influence 05:23 Building Credibility and Relationships 07:18 Influencers in Vendor Relationships 10:13 Navigating Negative Influencers 12:05 Motivating Diverse Personalities 14:46 Creating a Culture of Innovation 18:26 Recognizing Contributions and Early Wins 20:12 Digital Change Management and Influencers 21:05 Learning Resources for Aspiring Influencers 22:03 Real-World Examples of Influencer Success 24:16 Connecting Passion to Purpose   Guest: Kris Baird - Baird Group Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Join us for a compelling conversation with Ali Youssef, Director of Emerging Technology Security at Henry Ford Health, as we unpack the real-world complexities of healthcare cybersecurity. Ali shares how his team is navigating the tension between innovation and risk—managing aging infrastructure, securing AI-powered medical devices, and preparing for a future shaped by automation. From balancing clinical usability with threat prevention to the power of cross-functional collaboration, this episode is packed with insights for health system leaders, IT professionals, and OEM partners working to protect care delivery in an increasingly digital world. Key Takeaways Cybersecurity professionals believe it's not if, but when a breach will occur. AI is essential for responding to cyber threats quickly. Healthcare organizations face unique challenges with legacy technology. Balancing cost and security is crucial for nonprofit health systems. A risk-based approach is necessary to manage vulnerabilities. Collaboration across departments enhances cybersecurity efforts. Remote work increases the complexity of cybersecurity management. Emerging technologies like AI hold promise for future security. Proactive monitoring and threat intelligence are vital. Healthcare cybersecurity requires a focus on empowering clinical operations. Episode Highlights   00:00 The Cybersecurity Landscape in Healthcare 03:05 Challenges in Balancing Innovation and Security 05:48 Cost vs. Security: Finding the Right Balance 09:02 Operational Complexities of Cybersecurity Tools 12:14 Proactive Measures Against Cyber Threats 15:06 The Role of AI in Cybersecurity 17:55 Emerging Technologies and Trends in Cybersecurity 21:12 The Impact of Remote Work on Cybersecurity 24:02 Final Thoughts on Cybersecurity in Healthcare   Guest: Ali Youssef - Henry Ford Health Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Join us for a timely conversation with Jane Sarasohn-Kahn, renowned health economist, advisor, and author, as we examine the evolving landscape of consumer healthcare. Jane breaks down how shifting expectations, digital innovation, and eroding institutional trust are reshaping how patients engage with care. From wearable tech adoption and the power of food-as-medicine to health equity blind spots and the cultural readiness for omni-channel care, this episode dives into what hospitals must start—and stop—doing to regain trust and stay relevant. Whether you're a hospital leader, technology partner, or frontline clinician, Jane offers candid insights and practical strategies to reimagine healthcare delivery with empathy, design, and the consumer at the center. Key Takeaways Most hospitals build care systems around themselves, not patients. The term 'consumer' in healthcare has evolved significantly. Trust in digital health tools is declining among consumers. Retail health is changing how people expect healthcare delivery. Food is increasingly seen as a complement to medical care. Consumers desire wellness and kindness from healthcare providers. Health equity is crucial for both ethical and economic reasons. Innovative leaders in healthcare are reimagining service delivery. Omni-channel care is becoming the norm for patient engagement. The relationship between patients and providers is shifting towards digital. Episode Highlights 00:00 Introduction to Consumer Healthcare 02:03 The Evolution of Healthcare Consumers 04:32 The Role of Technology in Healthcare 07:25 Trust and Mistrust in Healthcare 10:20 Retail Health vs. Traditional Hospitals 12:49 The Importance of Wellness in Healthcare 15:37 Addressing Health Equity 18:13 Rebuilding Trust in Healthcare 20:59 Designing Patient-Centric Healthcare 23:34 The Future of Healthcare Relationships   Guest: Jane Sarasohn-Kahn - THINK-Health Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Join us for an engaging conversation with Dr. Brenda Hage, Professor and Chief Nurse Administrator at Florida Gulf Coast University, as we explore the future of nursing through the lens of education and workforce transformation. Dr. Hage shares how innovative strategies like designated education units, competency-based learning, and immersive simulation experiences are addressing critical gaps in nursing leadership, resilience, and geriatric care. Discover how academic-practice partnerships and emerging technologies are equipping tomorrow's nurses with the empathy, skills, and adaptability needed to thrive in complex clinical environments. Whether you're a healthcare leader or frontline clinician, this episode offers actionable insights into designing a stronger, more sustainable nursing future. Key Takeaways The nursing workforce is facing significant challenges due to aging and burnout. Competency-based education is becoming a key focus in nursing training. Interprofessional education is essential for preparing nurses for real-world scenarios. Technology plays a crucial role in modern nursing education. Mental health support for nursing students is increasingly important. Engaging students in their learning is vital for their success. Leadership development is necessary for the future of nursing. Innovative teaching methods can enhance student learning experiences. Understanding generational differences can improve student engagement. Collaboration with healthcare systems is essential for effective nursing education. Episode Highlights 00:00 Introduction to Nursing's Future 02:10 Challenges in the Nursing Workforce 04:27 Impact of Aging and Burnout on Nursing 06:48 Evolving Nursing Education Approaches 09:06 Real-World Scenarios in Nursing Training 11:34 Leveraging Technology in Nursing Education 14:18 Engaging the Next Generation of Nurses 16:35 Developing Leadership Skills in Nursing 18:47 Addressing Mental Health in Nursing Students 21:30 Promoting Geriatric Care in Nursing 23:58 Innovations in Home Healthcare 26:22 Navigating Bureaucracy in Healthcare 29:03 Final Thoughts on Nursing Education   Guest: Brenda Hage - Florida Golf Coast University Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Join us for a compelling conversation with Rick Evans, Senior Vice President and Chief Experience Officer at NewYork-Presbyterian, as we explore how digital transformation and human-centered design are reshaping patient care. Rick shares how NYP is advancing patient and staff experience by integrating flexible care models, improving digital access, and rethinking healthcare spaces to meet diverse community needs. From AI-enhanced diagnostics to reimagined patient rooms and virtual care, Rick highlights the importance of designing systems that support both caregivers and patients. Discover how leading with empathy, cultural competence, and strategic collaboration can elevate healthcare delivery and improve outcomes across the board. Key Takeaways Digital engagement is crucial for patient-centered care. Healthcare systems must be available in preferred modes for patients. The role of technology in healthcare is increasingly significant. Patient experience is now viewed as human experience. Nurses play a vital role in healthcare delivery. Designing healthcare intuitively enhances accessibility. Diversity in healthcare is a strength that must be embraced. Self-care is becoming a priority for new generations of nurses. Patient experience requires meaningful investment and measurement. Healthcare must adapt to the digital age to meet patient needs. Episode Highlights 00:00 Digital Engagement in Patient-Centered Care 01:12 Rick Evans: Background and Role at NYP 04:14 Strategic Integration of Patient and Customer Journeys 06:32 Expectations and Prestige of New York Presbyterian 07:50 Designing for the Future of Healthcare 11:01 The Role of Nurses in Healthcare 13:36 Insights from the Beryl Institute 15:05 Adapting to Digital Engagement 19:18 Addressing Diversity in Healthcare   Guest: Rick Evans, NewYork-Presbyterian Hospital Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Join us for a compelling panel discussion on AI governance in healthcare, recorded in collaboration with AMDIS. In this episode, Dr. Amy Sitapati, Dr. Jessica Schlicher, and Dr. John Lee explore the real-world challenges and opportunities facing health systems as they adopt AI tools. From the promise of ambient documentation and sepsis prediction to the critical need for clinician-led governance, our panelists share candid insights on what's working, what's not, and what's next. They highlight the gap between AI ambition and organizational readiness, and offer practical advice for fostering adoption without adding to clinician burnout. Tune in to hear how leading organizations are building smarter, safer, and more human-centered AI strategies that align with the needs of frontline care teams. Key Takeaways AI is a new frontier in healthcare, requiring exploration. Effective AI governance is crucial for safe implementation. Clinicians must be engaged in AI decision-making processes. Data governance is foundational for successful AI use. AI can significantly reduce documentation burdens for clinicians. The workforce's perspective is essential in AI adoption. AI tools should enhance clinician workflows, not complicate them. Creating a buzz around new technology fosters engagement. AI can help identify at-risk patients more quickly. Collaboration between clinical and informatics teams is vital. Episode Highlights 00:00 Navigating the New AI Landscape in Healthcare 02:39 AI Applications in Patient Care and Operations 12:56 The Gap Between AI Ambition and Readiness 18:36 The Importance of Data Governance for AI 26:00 Engaging Clinicians in AI Decision-Making 36:32 Final Thoughts on AI Leadership in Healthcare   Guests: Dr. Amy Sitapati, Dr. John Lee, Dr. Jessica Schlicher Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Join us as we explore the transformative potential of human-centric AI with Eric Thorsen, CEO of Vision Catalyst. In this episode, Eric discusses the importance of developing AI that empowers healthcare professionals rather than replacing them. He shares insights on how AI can enhance patient care, improve operational efficiency, and address staffing shortages. Eric also highlights the need for healthcare leaders to understand and adopt AI responsibly, and provides guidance on implementing AI in a way that prioritizes human needs and experiences. Tune in to learn how human-centric AI can drive meaningful change in healthcare delivery and improve outcomes for patients and providers alike. Key Takeaways Human-centric AI enhances expert capabilities, not replaces them. The patient experience is crucial when integrating AI. AI can optimize emergency room operations effectively. Generative AI is gaining traction but poses risks. Healthcare organizations must address ethical concerns with AI. AI can help avoid tedious tasks for healthcare professionals. Training is essential for effective AI integration in healthcare. Healthcare leaders should actively use AI technology. AI's impact on healthcare is significant and evolving. Episode Highlights 00:00 Introduction to Human-Centric AI 01:35 Meet Eric Thorsen 05:11 Understanding Human-Centric AI in Healthcare 06:39 Real-World Examples of AI in Hospitals 07:59 Leveling the Playing Field in AI 10:07 AI's Impact on Healthcare Operations 13:21 The Next Cycle of AI 15:18 Cloud-based AI Platforms 17:06 Are Healthcare Organizations Ready for AI Tools 19:04 Training the Next Generation of Clinicians 22:36 Ethical Concerns Surrounding AI in Healthcare 26:47 Leadership Challenges 28:26 Coaching Entrepreneurs in the Age of AI 30:11 The Role of AI in Nursing 35:48 Advice for Healthcare Leaders on AI Implementation   Guest: Eric Thorsen, Vision Catalyst Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Join us as we explore personalized medicine with Dr. Ali Tinazli, CEO of lifespin. In this episode, Dr. Tinazli discusses how metabolomics technology can create a comprehensive snapshot of a patient's health status using blood samples and advanced analytics. He explains how lifespin's innovative approach uses nuclear magnetic resonance and AI to detect early signs of disease through metabolic profiles, presenting results in an intuitive traffic light system. Dr. Tinazli shares insights on making healthcare more accessible and affordable, comparing the technology to a car's check engine light for human health. He also addresses the challenges of market adoption, privacy concerns, and integration with existing healthcare systems. Tune in to learn how this emerging technology could transform preventive care, empower patients with actionable health data, and potentially reduce healthcare costs through earlier intervention. Key Takeaways Personalized medicine aims to provide a comprehensive health snapshot from a blood sample. Lifespin's General Metabolomic Profiler uses a traffic light system to indicate health status. Early disease detection is hindered by unspecific symptoms and traditional testing methods. Innovative technologies like AI and nuclear magnetic resonance can improve diagnostics. Personalized medicine is essential for managing non-communicable diseases and healthcare costs. Adoption of personalized medicine is still in early stages, with more traction in specialty diagnostics. Building credibility in the healthcare market is crucial for new technologies. Preventive care is a key focus for Lifespin's future developments. Corporate health programs present a lucrative opportunity for personalized medicine. Effective communication and education are vital for patient engagement in health management. Episode Highlights 00:00 Introduction to Personalized Medicine 01:35 Meet Dr. Ali Tinazli 06:13 Challenges in Current Healthcare Diagnostics 09:52 lifespin Methodology vs. Traditional Techniques 12:34 Real-world Examples 15:39 Is this Technology Ready for Primetime? 17:23 Population Health and Personalized Medicine 20:43 Is the Tech Clinically and Financially Effective 21:09 Adoption and Market Penetration of lifespin 21:37 Next Steps for lifespin 23:58 If Chemistry is King, Physics is Queen 25:05 Future Directions and Market Strategies 32:26 Conclusion and Call to Action Guest: Dr. Ali Tinazli, lifespin Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Join us as we explore the critical role of alarm management in healthcare with Kathleen Snyder, a renowned expert in clinical decision support systems. In this episode, Snyder discusses the challenges hospitals face with alarm fatigue and its impact on nursing burnout and patient care. She highlights the benefits of advanced alarm management systems, including the concept of a "silent ICU," and shares real-world examples of successful deployments. Snyder also addresses operational challenges and best practices for implementing these solutions, emphasizing the importance of change management and workflow optimization. Tune in to learn how healthcare organizations can leverage technology to improve patient outcomes, reduce nurse burnout, and enhance overall care delivery. Key Takeaways  - The Silent ICU concept aims to reduce noise and improve patient outcomes.  - Alarm fatigue is a significant issue affecting nursing efficiency and patient safety.  - Technology integration is crucial for effective alarm management.  - Ongoing training and change management are essential for successful technology adoption.  - The nursing shortage is exacerbated by high turnover and an aging workforce.  - AI can augment clinical decision-making without replacing it.  - Real-world examples show the benefits of Silent ICUs in neonatal care.  - Operational challenges include understanding clinician workflows and gaps.  - Healthcare organizations must avoid cutting corners in technology implementation.  - The future of alarm management will involve more comprehensive solutions and integration. Episode Highlights 00:00 The Concept of the Silent ICU 01:08 Show Opening 04:06 Challenges in Alarm Management 06:42 How Tech is Transforming Patient Alarm Management 08:10 The Importance of Change Management 10:00 Best Practices in Change Management 11:41 The Silent ICU 14:41 Real World Examples of Alarm Management Systems 16:31 Operational Challenges of Implementation 18:28 Top Distractions for Nurses 21:06 Future of Alarm Management 23:03 Major Innovations Ahead 24:30 Final Thoughts and Insights Guest: Kathleen Snyder, Associate Professor, Montgomery College Nursing Program Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Join us as we explore the strategic implementation of Customer Relationship Management (CRM) systems in healthcare with Kevon Kothari, President and CEO of Certify Health. In this episode, Kothari discusses how CRM tools can transform patient engagement through workflow automation and effective communication strategies. He highlights real-world applications in post-surgical care and chronic disease management, demonstrating how these systems improve patient outcomes and operational efficiency. Kothari addresses implementation challenges, including staff adoption and data integration issues, while offering insights into measuring success through targeted KPIs. Learn about the evolution of CRM into Patient Relationship Management (PRM) and the potential impact of AI in enhancing healthcare delivery. Discover how healthcare organizations can leverage these technologies to create personalized patient journeys while reducing costs and improving satisfaction across various clinical settings. Key Takeaways AI is primarily about operational efficiency rather than a revolutionary change. CRM systems must be designed with specific KPIs and patient engagement strategies in mind. Staff engagement is crucial for successful CRM implementation. Data integration from disparate systems is a significant challenge in CRM adoption. Patient engagement cannot be achieved without staff buy-in and training. The success of CRM systems is measured differently based on their intended use case. Independent practices may adopt CRM solutions more readily than larger health systems. Emerging technologies like AI and mobile solutions hold promise for enhancing patient care. Remote patient monitoring is still an emerging category in healthcare. A clear purpose is essential for the effective use of technology in patient  Episode Highlights  00:00 Show Opening 01:37 Meet our Guest - Kevon Kothari 02:57 Understanding CRM in Patient Engagement 04:58 Real-World CRM Success Stories 08:21 Overcoming Operational Challenges in CRM Integration 11:32 Staff and Patient Engagement Dynamics 13:06 Mesaure Success and ROI of a CRM 17:37 Adoption Trends in CRM Across Healthcare 20:44 The Future of Technology in Healthcare 23:57 The Role of Remote Patient Monitoring 27:10 Closing Thoughts on CRM and Patient Care Guest: Kevon Kothari, President, Certify Health Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Discover how modular construction and smart room design are revolutionizing healthcare infrastructure with Grant Geiger, CEO and founder of EIR Healthcare. In this episode, Grant shares how industrialized construction and integrated technology are helping health systems accelerate project timelines, reduce costs, and improve care outcomes. Learn how MedModular's offsite-built patient rooms are streamlining facility standardization, reducing patient anxiety, and enhancing staff efficiency. Grant also discusses the importance of early tech integration, real-time facility data, and change management to ensure successful implementation. Hear how design thinking and systems thinking together create scalable, sustainable healthcare environments ready for what's next.  Key Takeaways • Modular construction can significantly reduce construction time. • Systematic design integrates systems thinking and design thinking. • Healthcare facilities often start with a blank slate, missing opportunities for improvement. • Patient room design impacts clinical outcomes and efficiency. • Technology decisions should be made early in the construction process. • Change management is crucial for successful technology adoption. • Engaging clinicians in the design process leads to better outcomes. • Measuring ROI involves more than just cost; it includes operational efficiency. • Healthcare construction faces challenges like labor shortages and regulatory hurdles. • The future of healthcare design lies in industrial construction and technology integration. Episode Highlights 00:00 Show Opening 02:59 Systematic Design in Healthcare 06:24 Impact of Systematic Design on Efficiency 11:18 Innovations in Patient Engagement 19:05 Implementation Challenges in Modular Construction 24:42 The Importance of Change Management 28:22 Measuring ROI 33:30 Final Thoughts Guest: Grant Geiger, Founder & CEO, EIR Healthcare Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Join us as we explore the transformative power of value-based care and innovative design in healthcare delivery with Dr. Harm Scherpbier, Adjunct Professor for Population Health at Thomas Jefferson University. In this episode, Dr. Scherpbier discusses the shift from traditional hospital-centric models to a patient-centered approach that emphasizes care in the home and community settings. He highlights the importance of flexible design and digital tools in enhancing patient engagement and managing social determinants of health. Delve into the roles of community-based organizations and how integrating diverse services into healthcare systems can lead to better health outcomes. Learn about the evolving landscape of healthcare finance and the implications for provider practices as they adapt to this new model. Key Takeaways Health systems are shifting from buying physician practices to insurance plans acquiring them. The role of primary care physicians is changing to avoid acute care. Form follows finance in healthcare design, influencing care delivery. Value-based care combines payer and provider functions into one organization. Operational barriers exist due to dual incentives in fee-for-service and value-based care. Community-based organizations are essential for addressing social determinants of health. Measuring ROI in health IT is complex but focuses on quality and utilization metrics. Designing for home-based care requires flexibility and modular components. The provider organization is typically the sponsor of value-based care initiatives. Ongoing redesign is necessary to adapt to changing healthcare needs. Episode Highlights 00:00 The Evolution of Healthcare Systems 01:28 Introductions 02:00 About Beyond the Blueprint 03:01 Integrating Digital Tools in Health Systems 05:58 Navigating Operational Barriers in Value-Based Care 11:02 Aligning Incentives in Population Health 13:27 The Role of Community-Based Organizations 15:24 Clinical Change Management 17:47 Population Health Management Systems 19:45 Measuring the ROI of Digital Engagement 23:44 Digital Engagement in Hospital-to-Home Programs 25:05 Designing a Hospital-to-Home Workspace 31:30 Wrap-up and Final Thoughts   Guest: Harm Scherpbier, MD, MS Adjunct Professor at Thomas Jefferson University Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

In this episode, emergency physician and healthcare informatics expert Dr. John Lee discusses the critical importance of data governance as healthcare organizations transition to value-based care models. Dr. Lee explains how effective data governance ensures consistent data definitions across an organization, allowing for meaningful analytics that drive improved patient outcomes. He shares practical strategies for implementing governance structures, emphasizing the need for cross-functional collaboration between clinical, operational, and IT stakeholders. Dr. Lee also offers insights on increasing data literacy, starting with achievable projects, and creating sustainable systems that transform raw healthcare data into actionable intelligence for decision makers. Key Takeaways Healthcare organizations often approach data governance in an ad hoc manner. Data governance is essential for accurate and reproducible analytics. An ideal data governance strategy requires a comprehensive plan involving people, processes, and tools. Transitioning to value-based care presents significant challenges for healthcare organizations. Value-based care models are more complex than fee-for-service models. Fostering a culture of data governance requires small, achievable steps. Enhancing data literacy among stakeholders is crucial for effective data governance. Collaboration between clinical and operational staff and BI teams is essential. Organizations should anticipate future trends in data governance to remain responsive. A structured approach to data governance can lead to better outcomes and efficiency. Episode Highlights 00:00 Introduction to Data Governance in Healthcare 02:44 Defining Data Governance and Its Importance 05:34 Components of an Ideal Data Governance Strategy 07:59 Challenges in Transitioning to Value-Based Care 09:38 Complexity of Value-Based Care Models 10:44 Fostering a Culture of Data Governance 12:47 Enhancing Data Literacy Among Stakeholders 14:47 Collaborative Efforts Between Stakeholders and BI Teams 16:02 Anticipating Future Trends in Data Governance 18:02 Closing Remarks and Future Considerations   Guest: Dr. John Lee, HIT Peak Advisors, LLC Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Explore how technology and systematic design are transforming mental health services for underserved populations with Dr. Michael Rice, Professor Emeritus at the College of Nursing at the University of Colorado. In this episode, Dr. Rice shares his extensive experience using telehealth and video conferencing to bridge the gap in psychiatric care for rural communities. Learn about the evolution of telehealth technology—from early CCTV systems to today's encrypted mobile solutions—and how integrating these innovations into education is crucial for addressing the mental health workforce shortage. Dr. Rice discusses the impact of culturally sensitive care delivery, regulatory challenges in telehealth adoption, and the future role of AI in breaking down language barriers. Discover how healthcare entrepreneurs can develop technologies that meet both clinical and compliance needs while creating meaningful access for patients in remote areas. Key Takeaways: Mental health nursing is a challenging yet meaningful career. Systematic design can improve mental health treatment outcomes. Training in rural areas can enhance retention of healthcare professionals. Technology, like telehealth, is underutilized in mental health care. Cultural sensitivity is crucial in delivering effective mental health services. Digital tools are being integrated into nursing education to improve outcomes. The future of mental health treatment requires policy innovation and workforce development. Building relationships with patients is essential for effective care. AI and technology can enhance communication and care delivery. Encouragement for young nurses to pursue mental health careers is vital. Episode Highlights: 00:00 The Call to Serve: A Career in Mental Health Nursing 01:54 Innovations in Psychiatric Nursing: A Historical Perspective 04:42 Systematic Design in Mental Health Treatment 09:00 Advancements in Nursing Practice and Technology 12:05 Technology's Role in Addressing Health Needs 15:29 Integrating Digital Tools in Nursing Education 17:25 Cultural Sensitivity in Mental Health Services 20:29 Future of Mental Health Treatment: Policies and Innovations 23:34 The Importance of Relationships in Patient Care 28:00 Encouragement for Future Nurses in Mental Health 30:45 Final Thoughts on Innovations in Mental Health Care Guest: Dr. Michael Rice, Professor Emeritus at the College of Nursing at the University of Colorado Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Discover how digital storytelling is transforming patient engagement and healthcare communication. In this episode, Tim Jones, co-founder and CEO of Health Nuts Media, explores the power of narrative in helping patients navigate complex healthcare journeys. Learn how hospitals and health systems can leverage storytelling, animation, and AI-powered tools to enhance patient understanding, improve outcomes, and reduce confusion. From pediatric education to veteran healthcare, Jones shares insights on making medical information more accessible, engaging, and effective in today's digital age.  Guest: Tim Jones, Co-Founder Health Nuts Media Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Discover how Communications Platform as a Service (CPaaS) is revolutionizing healthcare communication. In this episode, telecom expert Myron Wallace unpacks how CPaaS, combined with private 5G networks, enhances clinical mobility, supports virtual nursing, and streamlines workflows for care teams. Learn how integrating these technologies can improve efficiency, reduce nurse frustration, and create a seamless patient experience—both in the hospital and at home. Wallace also explores the future of AI-driven collaboration and the growing role of purpose-built infrastructure in healthcare innovation. Guest: Myron Wallace, Founder Cirkel Consulting Group Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Explore the evolving landscape of population health management with Dr. Harm Scherpbier, Adjunct Professor at Thomas Jefferson University. In this episode recorded at the Population Health Colloquium in Philadelphia, Scherpbier shares key insights on transitioning from traditional fee-for-service models to value-based care that focuses on entire patient populations. Learn how healthcare organizations are shifting their strategies from generic care gap management to identifying high-need patients and moving care from hospitals to homes. Scherpbier discusses the critical role of digital patient engagement tools, analytics for targeted interventions, and the challenges of physician adoption amid documentation burdens. Discover practical approaches to designing effective care environments that extend beyond hospital walls, the importance of interprofessional teams, and how addressing social determinants of health supports equitable population health initiatives. Guest: Harm Scherpbier, MD, MS Adjunct Professor at Thomas Jefferson University Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com  

Discover how innovative clinical communication and collaboration (CC&C) platforms are transforming healthcare efficiency and patient safety. In this episode, Ron Remy, CEO of Mobile Heartbeat, shares insights on a groundbreaking "top-down" ROI model that challenges traditional approaches to clinical communication solutions. Learn how unified communication systems can save nurses up to 22 minutes per shift, improve HCAHPS scores, and enhance staff satisfaction. Remy also explores the future of healthcare communication with the integration of AI "chatbot teammates" that augment clinical intelligence and help break down data silos, ultimately creating a more connected and effective healthcare environment. Guest: Ron Remy CEO at Mobile Heartbeat Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

How can virtual healthcare seamlessly integrate into traditional hospital settings to improve patient outcomes and reduce costs? In this episode hosts Gregg and Keith sit down with Dr. Saamer Siddiqi, founder and CEO of LiveMed, to explore the challenges and innovations shaping digital healthcare. Dr. Siddiqi shares insights on overcoming provider hesitancy, streamlining telemedicine adoption, and leveraging virtual care to prevent unnecessary hospital transfers. Hear how LiveMed is driving a new era of accessible, scalable, and physician-led virtual healthcare solutions. Guest: Saamer Siddiqi, MD - Founder/CEO of LIVEMED Telehealth   Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Discover how thoughtful design and emerging technologies, like AI, are simplifying complexity and enhancing patient care. In this episode, Dr. Jessica Schleicher, Chief Medical Officer for Virtual Care and Digital Health at Providence, shares insights on how to transform healthcare by focusing on the joy of caring for people. Learn how innovative solutions like MedPearl are empowering clinicians to deliver better, more efficient care, and what it truly means to be a transformational leader in the healthcare industry.   Guest: Dr. Jessica Schleicher, Chief Medical Officer for Virtual Care and Digital Health at Providence Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

The future of healthcare delivery is evolving beyond hospital walls. In this episode, Evan Pankey and Jessica Yang explore the innovative "Hospital at Home" model that's transforming patient care. Learn how this approach delivers hospital-grade care in patients' homes, reducing facility overcrowding while improving outcomes and satisfaction. Our guests discuss real-world implementation success stories, technology integration challenges, and the critical role of sustainable reimbursement models. Discover why healthcare leaders are embracing this patient-centered care revolution and what it means for the future of healthcare delivery.  Guest: Evan Pankey and Jessica Yang Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Explore the potential of centralized patient surveillance and virtual care through the lens of smart design principles.  Angus Douglas, Chief Solutions Architect for GE Healthcare's Patient Monitoring Division, delves into how centralized systems and virtual care are transforming patient monitoring. Explore the design strategies that enhance safety, optimize clinical workflows, and drive the next wave of care delivery innovation. This discussion offers real-world examples and actionable insights you won't want to miss. Guest: Angus Douglas, Chief Solutions Architect for GE Healthcare's Patient Monitoring Division Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

In this episode of Beyond the Blueprint, Kris Baird, RN, President & CEO of the Baird Group, shares her expertise on leveraging stakeholder engagement to improve healthcare design and technology integration. With a focus on fostering collaboration, addressing consumer-driven expectations, and aligning organizational goals, Kris discusses practical strategies to drive innovation and enhance patient and employee experiences. She also highlights the importance of integrating culture into co-creation and ensuring meaningful outcomes in healthcare projects. Guest: Kris Baird,MHA, BSN, RN - President/CEO, Baird Group Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

Explore the transformative potential of enterprise mobility in healthcare with Chris Talbot, National Sales Director at Spectralink. In this episode, Chris discusses how mobile technologies streamline communication, boost clinician efficiency, and enhance patient outcomes. Chris also delves into overcoming challenges like system fragmentation, application redundancies, and the integration of AI-driven workflows. Gain valuable insights into driving innovation and improving healthcare communication Guest: Chris Talbot, Dir. of Sales - Healthcare & Enterprise, Spectralink Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com

What does the future of patient care look like in a digital world? Join us as Howard Landa, MD, CMIO at Adventist Health and President of AMDIS, dives into the game-changing impact of digital tools on healthcare. In this episode, Dr. Landa unpacks the rapid evolution of digital patient engagement post-pandemic, reveals how leading health systems overcome operational challenges in scaling digital programs, and highlights emerging technologies shaping the industry's future. Discover how digital solutions are breaking down barriers, improving patient-clinician connections, and driving better health outcomes for all. Don't miss this insightful conversation with a true pioneer in healthcare innovation! Guest: Howard Landa, MD - CMIO of Adventist Health & President of AMDIS - LINKEDIN Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com 

In this episode, Dr. Saroj Misra, Chief of Family Medicine at Ascension Health, delves into the strategies and challenges of integrating digital innovation into healthcare. Drawing on impactful case studies, Dr. Misra explores how digital tools enhance patient engagement, improve care coordination in family medicine, and drive measurable outcomes. Gain actionable insights on overcoming operational barriers, fostering a culture of innovation, and designing effective digital engagement strategies. Guest: Saroj Misra, DO - Chief of Family Medicine at Ascension Health - LinkedIn Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com 

Dialogues with clinicians & HIT professionals, clinical leadership, and industry innovators on integrating healthcare design into technology deployments to tackle complexity, drive innovation, improve patient care, & foment transformative change. Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com