EP22 Shaping the Future of Human-Centered Design - Rick Evans (NewYork-Presbyterian Hospital)

Join us for a compelling conversation with Rick Evans, Senior Vice President and Chief Experience Officer at NewYork-Presbyterian, as we explore how digital transformation and human-centered design are reshaping patient care. Rick shares how NYP is advancing patient and staff experience by integrating flexible care models, improving digital access, and rethinking healthcare spaces to meet diverse community needs. From AI-enhanced diagnostics to reimagined patient rooms and virtual care, Rick highlights the importance of designing systems that support both caregivers and patients. Discover how leading with empathy, cultural competence, and strategic collaboration can elevate healthcare delivery and improve outcomes across the board. Key Takeaways Digital engagement is crucial for patient-centered care. Healthcare systems must be available in preferred modes for patients. The role of technology in healthcare is increasingly significant. Patient experience is now viewed as human experience. Nurses play a vital role in healthcare delivery. Designing healthcare intuitively enhances accessibility. Diversity in healthcare is a strength that must be embraced. Self-care is becoming a priority for new generations of nurses. Patient experience requires meaningful investment and measurement. Healthcare must adapt to the digital age to meet patient needs. Episode Highlights 00:00 Digital Engagement in Patient-Centered Care 01:12 Rick Evans: Background and Role at NYP 04:14 Strategic Integration of Patient and Customer Journeys 06:32 Expectations and Prestige of New York Presbyterian 07:50 Designing for the Future of Healthcare 11:01 The Role of Nurses in Healthcare 13:36 Insights from the Beryl Institute 15:05 Adapting to Digital Engagement 19:18 Addressing Diversity in Healthcare   Guest: Rick Evans, NewYork-Presbyterian Hospital Host: Gregg Malkary - Spyglass Consulting Group Cohost: Keith Washington - Companions in Courage Foundation Sponsored by: Simplifi Medical & Storage Systems Unlimited Audio/Video: Tim Jones - Health Nuts Media Marketing: Josh Troop - Troop-Creative Learn More at: www.beyond-blueprint.com