PODCAST · business
Beyond the Handbooks
by The Travel Advisor's Handbooks
Welcome to Beyond the Handbooks — practical insight from the minds behind the manuals.This is the podcast for travel advisors who want to think deeper, sell smarter, and build stronger businesses — beyond what fits on the page.Hosted by the authors of the best-selling Travel Advisor Handbooks series - CLIA Hall of Famers Michael Akana and Christopher Grum, Elite Cruise Counsellor Scott McAlister, and Accredited Cruise Counsellor Danielle Gonyea.Each episode, we take the concepts you know, the challenges you face, and the questions you don’t always get clear answers to — and talk through what actually works in the real world.Because our handbooks are just the beginning.Let’s go beyond.
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17
Setting Boundaries
Send us Fan MailWork time vs. personal time. Emergency vs. non-emergency. Michael, Chris, and Scott discuss setting boundaries with clients and how to navigate being available in this on-demand world.
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16
On Sale Today: The Travel Advisor's Cruise Line Handbook
Send us Fan MailOur newest work is now available! Michael, Chris, and Scott talk about today's release of their third book - The Travel Advisor's Cruise Line Handbook.
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15
Why Should I Book with You - Our Answers
Send us Fan MailEvery travel advisor has been asked this question: "Why should I book with you?" Michael, Chris, and Scott share how they answer this question when a new client asks.
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14
When World Events Cause Customer Concern
Send us Fan MailThe war with Iran is just the latest in a series of events around that world that cause worry for travelers. Michael, Chris, and Scott share their thoughts on how to ease client anxiety over world events.
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13
Announcing Our 2027 Seminar at Sea
Send us Fan MailMichael, Chris, Scott, and Danielle have all the details in this deep dive into our 4th Annual Seminar at Sea.
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12
Working with Difficult Clients
Send us Fan MailEvery travel advisor has experienced a difficult client. But WHY are they being difficult? Is it a legitimate concern, or are they just hard to work with? Michael, Chris, and Scott have some thoughts and some tips.
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11
Don't Upsell (and Here's Why)
Send us Fan MailEvery sales course will tell you to always upsell. Michael, Chris, and Scott have a take that might seem counterintuitive but will actually yield better results.
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10
A Deep Dive into Our Second Book - The Travel Advisor's Cruise Handbook
Send us Fan MailMichael, Chris, and Scott break down what you can expect from their second book - The Travel Advisor's Cruise Handbook - and share their favorite lessons form the work.
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9
Getting to Know Us: Meet Scott McAlister, ECC
Send us Fan MailMichael and Chris interview Scott and learn about his family and where his love of travel originated.
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8
Beware of the Scammers!
Send us Fan MailMichael, Chris, and Scott, have a warning about the latest travel-related scams and how you (and your clients) can avoid them.
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7
Client Folders
Send us Fan MailMichael, Chris, and Scott explain what "client folders" are and how they can help you keep organized while also protecting yourself from mistakes or misunderstandings.
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6
A Deep Dive Into Our First Book: The Travel Advisor's Handbook
Send us Fan MailFor those who may not have read it or are unfamiliar, Michael, Chris, and Scott share details on their first best-selling book - The Travel Advisor's Handbook.
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5
Getting to Know Us: Meet Chris Grum, ECC
Send us Fan MailIn our second "get to know our team" episode, Michael and Scott interview their co-author Chris.
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4
Is Your Voicemail Helping or Hurting Your Business?
Send us Fan MailWhen customers or suppliers call and miss you, what are they hearing and how does that message (or lack of message) affect what they think of your business? Michael, Chris, and Scott share their thoughts and some tips.
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3
Getting to Know Us: Meet Michael Akana, ECCS
Send us Fan MailGet to know co-author Michael as Chris & Scott interview him.
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2
A Deep Dive Into Our 3rd Annual Seminar at Sea
Send us Fan MailChris, Michael, and Scott preview the upcoming 3rd Annual Travel Advisor's Handbooks Seminar at Sea.
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ABOUT THIS SHOW
Welcome to Beyond the Handbooks — practical insight from the minds behind the manuals.This is the podcast for travel advisors who want to think deeper, sell smarter, and build stronger businesses — beyond what fits on the page.Hosted by the authors of the best-selling Travel Advisor Handbooks series - CLIA Hall of Famers Michael Akana and Christopher Grum, Elite Cruise Counsellor Scott McAlister, and Accredited Cruise Counsellor Danielle Gonyea.Each episode, we take the concepts you know, the challenges you face, and the questions you don’t always get clear answers to — and talk through what actually works in the real world.Because our handbooks are just the beginning.Let’s go beyond.
HOSTED BY
The Travel Advisor's Handbooks
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