PODCAST · business
BIKE.co
by BIKE.co
The service department is where an independent bike shop makes or loses its margin. Labor rates and tune-up menus, quoting a repair the customer will approve, keeping the bench moving through the spring rush, e-bike diagnostics and warranty paperwork, comebacks, and the software a shop actually needs to run all of it.Each episode takes one decision a shop owner or service manager is facing — raise the labor rate or not, how many tune-up tiers to offer, whether a mobile van pays, when to hire the second mechanic — and works it through with the arithmetic shown. Written for the people running repair-first shops, e-bike specialists, mobile repair vans, retail stores with a workshop and rental fleets. Five or six minutes, one topic, no gear reviews.Topics include setting a labor rate that pays, tune-up menus and service packages, quoting and approvals, work orders and bench flow, scheduling for seasonal peaks, e-bike service and warranty claims, parts margin, mobile repair economics, and
Episodes
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The Spring Rush Is Not a Surprise: How to Schedule It Like One
Spring arrives on the same schedule every year, yet most independent bike shops still greet the first warm weekend like it caught them off guard. This episode of BIKE.co tackles the real culprit behind spring chaos: accepting work based on available floor space instead of available labor hours —...
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Price a Bike Shop Software Switch Before You Sign
A software proposal landing in your inbox looks like a number, but it rarely is one. This episode of BIKE.co breaks down the full cost of switching point-of-sale or shop management software — from the seats and modules you'll actually use to the migration surprises, payment processing gaps, and...
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What a Custom CRM Actually Costs a Bike Shop (Beyond the Per-Seat Price)
The per-seat price on a CRM vendor's homepage is only a fraction of what a bike shop will actually spend. This episode of BIKE.co digs into the full cost stack of a custom CRM deployment — the fees that rarely appear in a sales call but reliably blow up budgets by year two. It's based on the...
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What a Bike Shop CRM Actually Needs to Do
Choosing a CRM for a bike shop sounds straightforward — until six months in, your service writers are still asking customers which bike they brought in last spring. This episode of BIKE.co digs into why most shop CRMs fail the service department, and what a purpose-built tool actually looks like...
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What a Bike Shop Actually Pays for Software, Line by Line
The pricing page is the starting point, not the whole story. This episode of BIKE.co breaks down the real cost of running bike shop software by walking through a quote the way a careful owner should — line by line, the way you'd audit a bank statement. If you've ever been surprised by month three...
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The Comeback Problem: How to Stop Fixing the Same Bike Twice
Every service shop has them: bikes that come back two days after pickup, customers who are frustrated, and mechanics who are pretty sure they did the work right. Comebacks are inevitable, but the way a shop handles them — the process, the documentation, the conversation — reveals a lot about the...
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Why Your Tune-Up Menu Is Costing You Money (And How to Fix It)
A tune-up menu is often the very first thing a potential customer hears from your shop — and most of them are an accidental collection of task lists inherited from years past. This episode of BIKE.co digs into the operational and pricing logic behind building a service menu that's genuinely easy…
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How to Switch from Lightspeed to BIKE.co Without Losing the Winter
For most independent bike shops, Lightspeed earns its keep at the retail counter — but service is where the real margin lives, and a bolt-on service module rarely cuts it when repairs are your profit center. This episode of BIKE.co lays out a practical, low-risk path for shop owners who have...
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ABOUT THIS SHOW
The service department is where an independent bike shop makes or loses its margin. Labor rates and tune-up menus, quoting a repair the customer will approve, keeping the bench moving through the spring rush, e-bike diagnostics and warranty paperwork, comebacks, and the software a shop actually needs to run all of it.Each episode takes one decision a shop owner or service manager is facing — raise the labor rate or not, how many tune-up tiers to offer, whether a mobile van pays, when to hire the second mechanic — and works it through with the arithmetic shown. Written for the people running repair-first shops, e-bike specialists, mobile repair vans, retail stores with a workshop and rental fleets. Five or six minutes, one topic, no gear reviews.Topics include setting a labor rate that pays, tune-up menus and service packages, quoting and approvals, work orders and bench flow, scheduling for seasonal peaks, e-bike service and warranty claims, parts margin, mobile repair economics, and
HOSTED BY
BIKE.co
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Frequently Asked Questions
How many episodes does BIKE.co have?
BIKE.co currently has 8 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is BIKE.co about?
The service department is where an independent bike shop makes or loses its margin. Labor rates and tune-up menus, quoting a repair the customer will approve, keeping the bench moving through the spring rush, e-bike diagnostics and warranty paperwork, comebacks, and the software a shop actually...
How often does BIKE.co release new episodes?
BIKE.co has 8 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to BIKE.co?
You can listen to BIKE.co on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts BIKE.co?
BIKE.co is created and hosted by BIKE.co.
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