Body Bangin'

In this episode of Body Bangin', we tackle the elephant in the room that many in the industry are afraid to talk about, monetizing total loss claims. We bring together two powerhouse voices to help you shift your mindset and protect your bottom line:  👉 Barrett Smith, President and Founder of Auto Damage Experts  👉 Oscar Moreno, President and CEO of Integrity Auto Collision Center  With total loss ratios climbing as high as 33% to 40% in some shops, simply zeroing out these claims is destroying your profit margins. Barrett and Oscar break down exactly why your shop needs to be compensated for the space, liability, and administrative work involved in every total loss that enters your facility.  What You’ll Learn In This Episode:  📈 The Total Loss Reality: Why the percentage of total losses is skyrocketing, and why ignoring them means leaving hundreds of thousands of dollars on the table.  ⏱️ The Clock Starts at the Signature: Why you must treat your time like an attorney does, billing for pre-inspections, tear-downs, safe containment, and even removing a customer's personal items.  📋 Bulletproof Documentation: Oscar shares how his shop utilizes strong standard operating procedures (SOPs) and ironclad repair authorizations to ensure they get paid for every procedure performed.  🤝 The Ultimate Customer Advocacy: How guiding a customer through the stressful total loss process and educating them on their rights turns a non-repair into a lifelong referral machine.  🛑 Stopping the Pushback: How to confidently handle third-party insurance negotiators who try to arbitrarily slash your bills, and why "we don't negotiate" is a complete sentence.  If you’ve ever wondered how to turn those "wasted" total loss leads into serious gross profit, this is an absolute must-listen!  👇 RESOURCES & LINKS:   🎧 More Body Bangin’ on YouTube: https://www.youtube.com/@BodyBangin 📧 Connect with our guests: Barrett SmithEmail: https://autodamageexperts.com/Phone: 1-888-868-9891Oscar MorenoLinkedIn: https://www.linkedin.com/in/oscar-moreno-9a3b12b2/Email: [email protected] more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] suggest any topics of discussion, to be a guest on Body Bangin', or for sponsorship opportunities please email the Micki Woods Marketing team at [email protected] the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Stop leaving millions of dollars on the table just because you think you are too busy to plan your shop's future.In this episode of Body Bangin’, we bring together two powerhouse voices shaping the future of the industry:👉 Laura Gay, founder of Consolidation Coach and host of Consolidation Nation👉 Matt DiFrancesco, collision financial advisor and host of Your Business, Your Life80% of shop owners have done zero planning for exiting their business. And of those folks, 60% or more have a gloomy outlook on what that exit will look like.What You’ll Learn in This Episode:📉 The 80% Reality Check: Why 80% of owners fail to plan for their exit. We discuss how waiting for a triggering event (like a health crisis) destroys your business options.💰 Case Study Breakdown: We reveal how proper planning resulted in a $6 million difference in sale price between two very similar body shops.⏱️ The Real Time Commitment: Matt breaks down why it only takes about five hours over a 60 to 90 day period to establish a solid financial plan. Additionally, Laura explains that the initial discovery phase with her only requires a two-to-three hour commitment.🏖️ Tickets to the Fair: Why securing your shop's future is the key to finally creating your "basket list" and enjoying the lifestyle you've worked so hard for.If you've ever wondered when to sell, how to grow smart, or what it means to build a legacy beyond the business, this one's for you.  📧 Connect with our guest pros:Laura Gay – [email protected] DiFrancesco – [email protected]🎙️ Check out their podcasts:Laura – Consolidation Nation →   https://www.youtube.com/watch?v=yVv9MS8SmNI&list=PLtFC3wzeOyPmcCfKlhyRV_IO3iL82q4k7&index=1Matt – Your Business, Your Life →   https://www.youtube.com/channel/UCOhyTsIcGHsXtDydpRA9pFQ🔗 Connect on LinkedIn:Laura –  https://www.linkedin.com/in/laura-gay-b5b576156/Matt –https://www.linkedin.com/in/matthew-difrancesco/🌐 Learn more: https://consolidationcoach.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

In this episode of Body Bangin', I sat down with financial expert Rachel James to tackle the number one issue keeping shop owners up at night, managing cash flow during a slower schedule.After the "golden era" of 2020-2023, many collision shops are facing inconsistent calendars and tighter margins in 2026. Rachel explains how to transition your shop's finances from a bloated model to a lean, mean, profitable machine (without necessarily losing the all-star team you fought so hard to build.)This episode is a masterclass on right-sizing your business, understanding your numbers, and bulletproofing your shop for the future.What You’ll Learn in This Episode:📉 The Post-Boom Comparisons: Why comparing today's volume to the 2020-2023 era is hurting your mindset, and how to rightsize your general overhead to match current revenue.🔥 Understanding Your "Burn Rate": Rachel defines exactly what "burn rate" means, how to calculate your shop's monthly consumption, and how to reverse-engineer the exact number of Repair Orders (ROs) needed to keep the lights on.💸 The Technician Revenue Math: We break down the exact revenue numbers a hands-on tech should be producing annually, and how to identify if you have a talent, tool, or overstaffing issue.✂️ Cutting the Bloat: How auto-drafted subscriptions and hidden "set it and forget it" expenses are eating your cash flow, and the immediate steps to recapture those dollars.👥 The Payroll Dilemma: Practical advice on how to handle top-tier talent when car counts drop, and why an emergency liquidity fund is non-negotiable for collision centers today.Meet Rachel JamesAs the founder of Torque Financial Group, she utilizes her unique "boots on the ground" perspective to help auto body shops navigate their books, catch hidden bloat, and build sustainable, highly profitable businesses.🔗 Connect with Rachel:Linkedin: https://www.linkedin.com/in/rachel-james-nm/Instagram: https://www.instagram.com/skerryspice_/🔔 Subscribe for more episodes that help shops grow for real.Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

In this special "Best Of" episode of Body Bangin’, we are pulling back the curtain on shop profitability and how you can stop leaving money on the table.Running a collision shop is about more than just fixing cars; it’s about running a smart, profitable business. Between leaky profits, missed government incentives, and not knowing the true value of your business, it’s easy to let hard-earned cash slip through the cracks while you're busy putting out fires in the bay.This episode is your blueprint for taking your power back, maximizing your margins, and protecting your shop's long-term financial health.What You’ll Learn in This Episode:💧 Plug Your Profit Leaks: Taylor Moss breaks down where shops are unknowingly losing money and how to tighten up your operations to keep more of what you earn.💰 Make Stinkin' Good Money: Greg Lobsiger shares his insights on shifting your mindset and processes to truly maximize your shop's financial potential.📈 Grow in Every Way: Steve Olson discusses strategies for holistic shop growth, ensuring your business scales sustainably and profitably.🏛️ Claim What You're Owed: Ray Roth reveals how the federal government might actually owe your shop money and the exact steps you need to take to claim it.🏢 Know Your Worth Before You Sell: Laura Gay and Matt DiFrancesco share essential advice you must hear before even considering selling your shop, ensuring you don't undervalue your life's work.Meet Our GuestsTaylor Moss: Expert on stopping leaky profits and tightening shop operations.Ep #115: Stop Your Shop's Leaky Profit with Taylor Mosshttps://www.youtube.com/watch?v=_0_CX_8zGBIGreg Lobsiger: Industry leader focused on making stinkin' good money in collision repair.Ep #33: Making Stinkin' Good Money with Greg Lobsigerhttps://www.youtube.com/watch?v=xMkwzjKCx6ESteve Olson: Consultant helping shops achieve comprehensive and sustainable growth.Ep #63: Growing Your Shop in Every Way with Steve Olsonhttps://www.youtube.com/watch?v=1C60DKVpELARay Roth: Financial expert specializing in government credits and funds for businesses.Ep #51: The Federal Government May Owe You Money! with Ray Rothhttps://www.youtube.com/watch?v=2bb989ek5cALaura Gay & Matt DiFrancesco: Powerhouse voices shaping the future of the industry and shop acquisitions.Don’t Sell Your Shop Without Hearing This First | Ep. #126https://www.youtube.com/watch?v=Oq-2s0flFdU🔔 Subscribe for more episodes that help shops grow for real.Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

In this special "Best Of" episode of Body Bangin’, we are pulling back the curtain on the games insurance companies play and how you can stop losing money to them.The insurance company is in the business of making money, not fixing cars. It puts them in a very different place in the process than it puts you and me. They have policies in place to mitigate their loss as much as possible , but at the end of the day, the liability for the repair falls completely on the shop.This episode is your blueprint for taking your power back, getting paid for the work you do, and protecting your shop from massive liability gaps.What You’ll Learn in This Episode:🛡️ Stop Being Defensive: The second emotions get involved, you stop thinking with the rational brain. We discuss how to keep the peace while holding your ground against estimators.💵 The Show & Tell Strategy: Walt Silmon shares his exact tactic for proving his labor charges. Hint: Leaving the vehicle dirty and showing the customer CCC P-Pages makes it nearly impossible for an adjuster to lie.⚖️ You Owe the Customer, Not the Insurer: Barrett Smith explains why giving the insurance company too much credibility is a mistake, and why your sole responsibility is to the vehicle owner.🏢 The $600k Insurance Gap: Alex Whittit reveals why rising building values have left most shops dangerously underinsured , and how to avoid the "co-insurance penalty" if you have a total loss.Meet Our GuestsMicki Woods: Sharing inside tips from conversations with insurance adjusters.Ep #14: Part 1 of 2 - Inside Tips from Insurance Companies with Micki Woodshttps://www.youtube.com/watch?v=jN1oa5oZlT0Walt Silmon: Expert on getting insurance to actually pay the invoice.Ep #52: Getting Insurance to Pay with Walt Silmonhttps://www.youtube.com/watch?v=l31J-SfhCf4Barrett Smith: Industry veteran and consultant helping shops take back their power.Ep #53: Don't Give Away Your Power to Insurance Companies with Barrett Smithhttps://www.youtube.com/watch?v=Fs2CEH9ElpgAlex Whittit: Intrepid Direct insurance expert specializing in collision shop coverage.Ep #41: Common Gaps in Your Garage Insurance with Alex Whittithttps://www.youtube.com/watch?v=bMejNRgVjBo🔔 Subscribe for more episodes that help shops grow for real.Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

In this special "Best Of" episode of Body Bangin’, we are shifting gears from KPIs and cycle times to the most important asset in your shop: your people.The collision industry has one of the highest rates of su*cide across all industries in the United States . It is a high-pressure, male-dominated environment where the "tough guy" culture often prevents us from seeking help .This episode is a reminder that you are not alone, and that taking care of your mind is just as important as fixing the cars.What You’ll Learn in This Episode:🧠 The Silent Crisis: We discuss the shocking statistics regarding su*cide in the collision industry and why the stigma of "weakness" keeps people from getting the care they need .💊 Navigating Neurodivergence: Andy Tilka opens up about his personal journey with ADHD, Bipolar Disorder, and addiction, and why acknowledging these struggles is actually a superpower, not a deficit .🗓️ The 4-Day Work Week Solution: Hear how one shop transitioned to a 4-day work week (Monday-Thursday) to improve work-life balance for their techs, resulting in better recruiting and improved cycle times .🏥 Health Insurance as "Offense": Why you should stop treating health insurance as a "catastrophic only" tool and start using it proactively for mental health maintenance before a crisis hits .🚀 Confidence & Preparation: How to overcome "Imposter Syndrome" and build confidence by knowing your stuff three times better than anyone else in the room .Meet Our Guests:https://www.youtube.com/watch?v=pqKOmj129awKevin Dunn is the CEO and Founder of DeciselyRichie Seaberry VP of Sales. (The one speaking in the clip)https://www.youtube.com/watch?v=6A0Nnw2YxSoKena Dacus, co-owner of Dacus Auto Body & Collision Repairhttps://www.youtube.com/watch?v=SZRBZT9xGfwAndy Tylka, owner of Tag Auto Group and founder of Brake the Stigmahttps://www.youtube.com/watch?v=zbS65hfbhTU&t=1sJamie McKinney is the author of "Speak Up, Sister", is a motivational speaker and leadership coach👇 Listen to Body Bangin’🎧 Apple Podcasts: https://podcasts.apple.com/us/podcast/body-bangin/id1558234037🎧 Spotify: https://open.spotify.com/show/491aIUWJ72fFpVARROeRcA🔔 Subscribe for more episodes that help shops grow for real.Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

In this episode of Body Bangin’, I sat down with Sean Preston (Managing Attorney at Coverall Law) and shop owner Brian Bernard (Total Care Accident Repair) to discuss how to bulletproof your collision center against liability and insurance bullying.It is a highly regulated industry, and most shop owners don’t know what they don’t know until they get served a lawsuit. In this conversation, we break down why your current authorization forms are likely leaving you exposed, why insurers are suing shops (and how to stop them), and the exact strategy Brian is using to ensure he gets paid for every procedure he performs.This episode is a masterclass on moving from "reactive" to "proactive" so you can sleep at night knowing your house is in order.What You’ll Learn in This Episode:🛡️ The "Forever Forms" Revolution: Sean explains how he condensed 9 complex legal documents into a single, bulletproof intake form that evolves with the law, protecting you, getting you paid, and keeping you compliant with one signature.⚖️ Unlimited Liability: Why every dollar that passes through your shop represents "unlimited liability," and why you have the responsibility to own the terms and conditions of that transaction .💵 The "Super Bill" Secret: The three things you must provide to ensure your customer gets fully reimbursed: A paid-in-full invoice, the latest OEM research, and evidence (photos) that the work was required and performed .🚫 Stopping Insurance Lawsuits: Brian shares how shifting his legal strategy gave him better standing against insurers who try to flex their muscles, and why "recommended" procedures are actually "minimum standards" for liability .🛑 Getting Paid in Full: How to stop accepting short pays and start using legal leverage to ensure the shop gets paid what it is owed without painting yourself into a corner .Meet Our GuestsSean Preston is the Managing Attorney at Coverall Law. He specializes in creating "Forever Forms" that keep collision centers protected, paid, and compliant. Brian Bernard is the owner of Total Care Accident Repair, a shop owner who has successfully implemented these legal strategies to protect his business and customers.🔗 Connect with them:Sean Preston - Coverall Law 📧 Email: [email protected] 📞 Phone: (508) 635-5329 📅 Book a meeting with Sean: https://outlook.office.com/book/[email protected]/?ismsaljsauthenabled 🌐 Website: https://www.coveralllaw.com/ 🔗 LinkedIn: https://www.linkedin.com/in/sean-preston-ab81697a/Brian Bernard - Total Care Accident Repair 🌐 Website: https://www.tcaccidentrepair.com/ 🔗 LinkedIn: https://www.linkedin.com/in/brian-bernard-56a0bb1/👇 Listen to Body Bangin’🔔 Subscribe for more episodes that help shops grow for real.Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

In this eye-opening episode of Body Bangin’, I sat down with Kevin Dunn (Founder/CEO) and Richie Seaberry (VP of Sales) from Decisely to discuss the "silent crisis" in collision repair… and the benefits strategy that is changing how we retain talent.Decisely has partnered with SCRS to bring big-business benefits to independent shops. In this conversation, we break down why the "tough it out" mentality is destroying shop culture, why employees in 2026 are demanding support over just "more money", and how offering the right plan can literally save a life.This episode is a wake-up call for every shop owner who thinks health insurance is just a line item expense, it is actually your first line of defense.What You’ll Learn in This Episode:🧠 The "Silent Crisis" in Collision Why our industry has such high rates of suicide and mental health struggles, and why ignoring it causes problems to compile rather than go away.📉 The Shift: Paychecks vs. Support Richie explains the massive cultural shift: 15 years ago technicians just wanted more hours, but today they are looking for 401ks, PTO, and benefits that protect their families.🚫 Breaking the Stigma Why employees are afraid to use their benefits (fear of cost or weakness) and how owners can "normalize" mental health days to keep their team safe and focused.🏥 Mickey’s Personal Nightmare I share my recent terrifying experience with a "health share" plan that failed me during a medical emergency, and how getting on a real PPO plan through Decisely saved my life.💰 The Real ROI of Care Kevin breaks down why healthy employees (physically and mentally) are safer, more alert, and more productive, turning insurance from a cost into a competitive advantage.Meet Our GuestsKevin Dunn is the CEO and Founder of Decisely, and Richie Seaberry serves as VP of Sales. Together, they work closely with SCRS to provide affordable, comprehensive benefits packages to the collision repair industry, helping small business owners compete with the consolidators.🔗 Connect with them:Kevin Dunn: https://www.linkedin.com/in/kevinjdunn/Richie Seaberry: https://www.linkedin.com/in/richardseaberry/🔔 Subscribe for more episodes that help shops grow for real.Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

We’ve pulled together 4 of the most powerful, no-BS moments from past Body Bangin’ episodes, the kind of insights that shift how you think, lead, and grow.Here’s what’s inside:#97 — Stars vs. Hamsters (with Robert Snook) → Are you working on "Context" or just "Content"? Robert breaks down the difference between the "Stars" who grow and the "Hamsters" stuck on the revenue wheel. Plus, the "So What?" test: why meeting standard expectations gets you zero loyalty .#96 — Be Extraordinary (with Mike Anderson) → "Nobody notices normal." Mike Anderson shares a game-changing story about a Lexus dealership that knew a customer’s Starbucks order before he walked in the door. The lesson? Know the person before you know the car .#85 — Grow Your Own Technicians (with Ron Reichen & Barry Dorn) → Stop looking for "plug and play" staff. Ron and Barry explain why the best shops are growing their own talent, creating career paths beyond the bay, and the vital importance of "Internal Marketing" to keep the team you have .#66 — What Are You Willing to Tolerate? (with Andrew Batenhorst) → Mediocrity spreads like a virus. Andrew delivers a mic-drop moment on leadership: If you let people show up late or do poor work, you are setting the standard that it's okay. You have to hold the line, even when it's hard .Whether you’re a shop owner, estimator, or marketer, these moments cut through the noise.🔔 Don’t miss an episode—subscribe now for more real talk on marketing and leadership that helps your shop grow.👇 RESOURCES & LINKS:🎧 Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/body-bangin/id1558234037🎧 Listen on Spotify: https://open.spotify.com/show/491aIUWJ72fFpVARROeRcA🎧 Watch on YouTube: https://www.youtube.com/@BodyBangin📧 Work with me: collisioncentermarketing.comSupport the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

50-60% of the parts on an average collision claim are plastic. Yet, most of the industry is still operating in the "wild west" when it comes to repairing them.In this eye-opening episode of Body Bangin’, I sat down with Mario Dimovski, a 35-year veteran of the industry and the Head of the Plastic Repair Alliance Council, to discuss the massive knowledge gap in plastic repair… and the global initiative that is about to change everything.Mario has spent his entire career in plastics. He explains why the "chicken wire and hot glue" approach is failing shops, why OEMs are finally paying attention, and how a new set of global standards is being built to help shops repair safer, cheaper, and better.This episode is a wake-up call for every shop owner who wants to stay ahead of the curve on the most common material in the bay.What You’ll Learn in This Episode:🧪 The "Wild West" of Plastic Repair Why the industry currently lacks uniform standards, leading to "band-aid" solutions that fail, cost shops money, and frustrate customers.📊 The 50% Reality Check With plastic making up over half of claim parts, Mario breaks down why shops can no longer afford to "wing it" on tools, materials, and processes.🌍 Introducing Plasnomic: The Global Standard How a council of experts from around the world is uniting to test data, define best practices, and finally give shops a playbook for proper repair.⚠️ Safety & Sustainability: The Hidden Costs From dangerous fumes to massive landfill waste, we discuss the environmental and health impacts of improper plastic management, and the new government pushes to fix it.🛠 What Shops Need to Watch For in 2025 The timeline for when these new standards, tool recommendations, and material guides will hit the market (and how you can access them).Meet Mario DimovskiMario is an industry veteran with over 35 years of experience specializing in plastic repair innovation. He is a global ambassador for IBIS Worldwide and leads the charge at Plasnomic to create the first unified global standard for automotive plastic repair.🔗 Connect with Mario: LinkedIn: https://www.linkedin.com/in/mario-dimovski/👇 Listen to Body Bangin’🎧 Apple Podcasts: https://podcasts.apple.com/us/podcast/body-bangin/id1558234037🎧 Spotify: https://open.spotify.com/show/491aIUWJ72fFpVARROeRcA... This episode will challenge how you look at every bumper cover and headlight tab in your shop, and prepare you for the new standards coming down the pipe.🔔 Subscribe for more episodes that help shops grow for real.Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

What does it really take to attract great technicians, train them the right way, and build a shop culture that actually keeps them?In this power-packed episode of Body Bangin’, I sat down with Jason Bartanen, industry educator, trainer, and founder of Collision ProAssist, to break down the real reasons shops struggle with talent… and what the best operators are doing differently.Jason has trained thousands of technicians across the country. He’s seen what works, what fails, and why some shops keep losing people no matter how much they pay.This episode is a roadmap for every shop owner who wants to build a team that’s skilled, confident, and loyal.What You’ll Learn in This Episode:🔧 Why the tech shortage isn’t about “no talent”. It’s about no developmentJason explains the mindset shift shops must make if they want to build a pipeline of skilled technicians.📚 The training model top shops use to grow techs internallyAnd why relying only on “experienced hires” is a losing strategy long-term.⚙️ The new competencies techs actually need with today’s vehiclesADAS, calibrations, documentation, and why shops fail when training doesn’t match real workflow.🧠 How leadership impacts technician retention more than payFrom communication gaps to unclear expectations, Jason outlines the hidden problems that push techs away.📈 What shops must do now to stay competitive in 2025 and beyondPractical steps to build structure, improve onboarding, and run stronger production.Meet Jason BartanenFounder of Collision ProAssist, a platform helping shops train technicians, improve documentation, and streamline processes.🌐 Website: https://www.collisionproassist.com/🎟 30-Day Free Trial: https://whop.com/backbaytrial💼 Full Service Access ($40/mo): https://whop.com/backbaypro💸 Use code “GCIA” or “Micki” for 20% off your first 6 months🔗 Connect with Jason:LinkedIn: https://www.linkedin.com/in/jason-b-bartanen-03519935/Facebook: https://www.facebook.com/bart22972Collision ProAssist FB: https://www.facebook.com/profile.php?id=61574989843394👇 Watch the Body Bangin’ PodcastYouTube: https://www.youtube.com/@BodyBangin...This episode will challenge how you think about hiring, developing, and keeping great techs, and give you the playbook to start fixing it today.🔔 Subscribe for more episodes that help shops grow for real.Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

This Best Of roundup pulls the most practical moments from four powerhouse conversations, so you can lead better, hire smarter, and finally charge what you’re worth.What you’ll learn:Succession & Family Alignment: How to set a clear vision, involve spouses, and plan for ownership transitions that actually work.Sustaining Success: Five levers top shops use to stay profitable when volume and rates are volatile.Magnetic Hiring & Retention: The culture signal (Meaning, Acknowledgement, Measurement, Teamwork, Vision) that attracts and keeps A-players.Pricing & Mindset: Why “busy ≠ profitable,” how to know your real costs, and the mindset shift to get paid for the value you deliver.Episode sources...Ep #35 — Goal & Succession Planning for Your Shop (Matt Di Francesco)Ep #46 — 5 Ways to Sustain Success in Your Shop (David Willett)Ep #43 — How Shops Are Finding & Retaining Talent (Dave Luehr)Ep #55 — Get Paid for What You Do & Change Your Mindset (Clay Hoberecht)The shops that win aren’t just efficient—they’re intentional. They lead with clarity, build cultures people want to join, and price with confidence.—👇 RESOURCES & LINKS:🎧 Listen on Apple Podcasts:  https://podcasts.apple.com/us/podcast/body-bangin/id1558234037🎧 Listen on Spotify: https://open.spotify.com/show/491aIUWJ72fFpVARROeRcA🔔 Subscribe for weekly, no-fluff collision business growth.📧 Work with me: collisioncentermarketing.comSupport the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

This week, we're doing something different. We’ve pulled together 4 of the most powerful, no-BS moments from past Body Bangin’ episodes,  the kind of insights that shift how you think, lead, and grow.Here’s what’s inside:#45 — Changing the Way We Communicate is Key (with Kristen Felder)→ Why relationship-based communication matters more than transactions. Kristen breaks down how knowing your customers as people, not just “the Camry,” transforms trust and service.#58 — Use the Appraisal Clause to Get Paid (with Billy Walkowiak)→ Shops often fight the wrong battles. Billy lays out the legal mechanics of first- vs third-party claims and why understanding what insurers actually owe is a game-changer.#104 — The Keys to Success (with Louie Sharp)→ Louie brings the 🔥. “Shop owners are too damn lazy.” No sugarcoating — just hard truths on excuses, leadership, and marketing mindset.#47 — What are the Gaps in Your Leadership (with Bruce Schronce)→ “Even Tom Brady has a coach.” Bruce introduces his Five Bridges model and explains why growth demands investing in yourself first.Whether you’re a shop owner, estimator, or marketer, these moments cut through the noise.🔔 Don’t miss an episode—subscribe now for more real talk on marketing and leadership that helps your shop grow.👇 RESOURCES & LINKS:🎧 Listen on Apple Podcasts:  https://podcasts.apple.com/us/podcast...🎧 Listen on Spotify: https://open.spotify.com/show/491aIUW...📧 Work with me: collisioncentermarketing.comSupport the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

What does it really take to bring more cars through the door, win trust in your community, and future-proof your shop’s marketing?In this special solo episode of Body Bangin’, I’m breaking down the 3 most common questions I get about marketing in the collision repair industry, straight, simple, and actionable.Here’s what you’ll learn:- Why SEO (and now AEO—Answer Engine Optimization) is the key to showing up on Google and AI search tools- How to stop wasting dollars on scattershot community sponsorships and build presence that actually drives work- The overlooked “marketing move” hiding right in front of your shop: curb appeal and customer confidenceI’ve been in your shoes as a shop owner, and now I work with shops every day to grow smarter and faster. This isn’t theory. These are real strategies you can start using today.👉 Whether you’re just getting started or looking to refine your shop’s approach, this episode gives you a clear roadmap for marketing that works.🔔 Don’t miss an episode—subscribe now for more real talk on marketing and leadership that helps your shop grow.👇 RESOURCES & LINKS:📧 Work with me: collisioncentermarketing.comSupport the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

What does it really take to repair cars the right way, protect your shop from liability, and actually get paid for the work you do?In this power-packed episode of Body Bangin’, I sat down with Alex Stapleton (North American Sales & Marketing Director at Spanesi) to dig into the real ROI of pre-measuring—and why it’s the missing link in too many shops’ processes.We pulled back the curtain on the truths (and myths) around pre-measuring, blueprinting, and how measurement can transform both shop profitability and customer trust.What you’ll learn in this episode:⚡ Why skipping pre-measurement is costing shops more than they realize ⚡ How to turn measuring into a billable, documented operation (and add hours to every RO) ⚡ The fastest way to make pre-measurement part of your SOPs without slowing production ⚡ How to use measuring as a marketing tool to show customers you repair cars the right way ⚡ Why training, consistency, and leadership—not just buying equipment—separate successful shops from the restIf you’ve ever wondered whether pre-measurement is “worth the time,” or how to make it a profit driver instead of a headache, this conversation is your playbook.🎤 Don’t miss this episode with one of the industry’s straightest shooters—Alex Stapleton of Spanesi.🔔 Subscribe now and never miss an episode that challenges the status quo and helps you grow for real.📧 Connect with Alex Stapleton: LinkedIn: https://www.linkedin.com/in/alex-stapleton-/ Facebook: https://www.facebook.com/alex.stapleton.5Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

What does it really take to build trust, lead with integrity, and shape the future of the collision industry?In this power-packed episode of Body Bangin’, I sat down with three leaders who aren’t afraid to get real about certifications, training, and what shops need to do right now to thrive: 👉 Steve Fishe – Owner of Plan B Auto Body & President of TCRA 👉 Jerry Dalton – Owner of Dalton Collision & Board Member of TCRA 👉 Brent Henkle – Training Manager at Elite Body Shop Solutions & Secretary of TCRAWe pulled back the curtain on the truths (and myths) around shop certifications, dealer sponsorships, and the actual ROI of being “certified.”What you’ll learn in this episode:⚡ Why most owners misunderstand the value of certifications⚡ How shops can use certifications as a marketing tool instead of a liability⚡ The hidden costs shops never calculate before chasing that badge⚡ What consumers think “certified” means vs. the reality in the industry⚡ How training, accountability, and leadership separate the shops that say they’re certified from the shops that actually live itIf you’ve ever wondered whether certifications are worth it—or how to leverage them to actually grow your business—this conversation is your playbook.🎤 Don’t miss the chance to connect with these pros live at the Music City Collision Conference in Nashville, TN — September 26–27, 2025. 👉 Register here: https://mytcra.com/music-city-collision-conference/🔔 Subscribe now and never miss an episode that challenges the status quo and helps you grow for real.👇 RESOURCES & LINKS:🎧 Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/body-bangin/id1558234037 🎧 Listen on Spotify: https://open.spotify.com/show/491aIUWJ72fFpVARROeRcA📧 Connect with our guests:Steve Fishe – [email protected] | https://www.linkedin.com/in/planbautobody/Jerry Dalton – [email protected] | https://www.linkedin.com/in/jerry-dalton-91ab521b/Brent Henkle – [email protected] |https://www.linkedin.com/in/brent-henkle-b5916213/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

What happens when the money meets the mission in the collision world? In this value-packed episode of Body Bangin’, we bring together two powerhouse voices shaping the future of the industry:👉 Laura Gay, founder of Consolidation Coach and host of Consolidation Nation👉 Matt DiFrancesco, collision financial advisor and host of Your Business, Your LifeThey dive deep into the realities behind the scenes of selling, scaling, and surviving in the ever-shifting collision repair landscape.You’ll learn:💰 What to actually expect when selling your shop—and what most owners get wrong🧠 How to emotionally prepare for a transition (even years before it happens)🚫 Common traps shops fall into when growing too fast or too big📈 Why knowing your numbers is the ultimate power move💡 How to future-proof your business in a consolidating marketIf you’ve ever wondered when to sell, how to grow smart, or what it means to build a legacy beyond the business, this one’s for you.🎤 Catch Laura and Matt live at the Music City Collision Conference this September 26–27 in Nashville!🔔 Subscribe now and never miss an episode that challenges the status quo and helps you grow for real.👇 RESOURCES & LINKS:🎧 Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/body-bangin/id1558234037🎧 Listen on Spotify: https://open.spotify.com/show/491aIUWJ72fFpVARROeRcA?si=0df935d45b4c4786&nd=1&dlsi=e90b85e41e284f1f▶️ More Body Bangin’ on YouTube: https://www.youtube.com/channel/UCwbN0Tv3xo9RFBDNN2G5SjQ📧 Connect with our guest pros:Laura Gay – [email protected] DiFrancesco – [email protected]🎙️ Check out their podcasts:Laura – Consolidation Nation → https://www.youtube.com/watch?v=yVv9MS8SmNI&list=PLtFC3wzeOyPmcCfKlhyRV_IO3iL82q4k7Matt – Your Business, Your Life → https://www.youtube.com/@highliftfinancial🔗 Connect on LinkedIn:Laura – https://www.linkedin.com/in/laura-gay-b5b576156/Matt – https://www.linkedin.com/in/matthew-difrancesco/🌐 Learn more:https://consolidationcoach.com/https://highliftfinancial.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

In this no-holds-barred episode, Micki Woods sits down with Kyle Motzkus and Clay Hoberecht, two industry pros who say what others won’t.They get brutally honest about the lack of accountability in the collision world, calling out fake certifications, clout-chasers, and shops that talk a big game but don’t follow OEM procedures.What you’ll hear:-  Why ego is killing repair quality and what real leadership looks like-  RTA: consumer protection or shop-owner trap?-  The shocking truth about “certified” shops not following procedures-  What happens when you stop building your business around insurers-  How focusing on your people actually fuels your growthThis one pulls no punches. If you’ve ever questioned how the industry operates or your place in it don’t miss this.🔔 Subscribe now and never miss an episode that challenges the status quo and helps you grow for real.👇 RESOURCES & LINKS:🎧 Listen on Apple Podcasts: https://podcasts.apple.com/us/podcast/body-bangin/id1558234037🎧 Listen on Spotify: https://open.spotify.com/show/491aIUWJ72fFpVARROeRcA?si=0df935d45b4c4786&nd=1&dlsi=e90b85e41e284f1f▶️ More Body Bangin’ on YouTube: https://www.youtube.com/channel/UCwbN0Tv3xo9RFBDNN2G5SjQ🔗 Follow Micki on LinkedIn: https://www.linkedin.com/in/micki-woods-36374121/🚀 Need help growing your shop with marketing that actually works? Visit https://mickiwoodsmarketing.com/📧 Connect with our guest industry pros:Clay Hoberecht: [email protected] Motzkus: [email protected]/bluecollarkylehttps://www.facebook.com/BLUECOLLARKYLE/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

In this powerful and deeply personal episode, Micki Woods sits down with industry leader Andy Tylka, owner of Tag Auto Group and founder of Brake the Stigma, to talk openly about mental health in the collision industry.This isn’t your typical business podcast. Andy shares his own mental health journey, from years of struggle and stigma to building a culture of support across his 15+ locations. Whether you’re an owner, tech, CSR, or just someone trying to keep it together…you’ll want to hear this.Here’s what you’ll learn:How Andy’s personal story led to a mental health movementThe reality of anxiety, ADHD, addiction, and stress in the industryWhat shops can do today to support their team’s well-beingWhy mental health resources lead to better performance, better retention, and stronger teamsFree tools and next steps you can implement in your shop right now🎯 This episode is for anyone who’s ever felt overwhelmed and for every shop that wants to do better by their people.🔔 Subscribe now on YouTube, Spotify, or Apple Podcasts so you don’t miss future episodes that go beyond the paint booth and into what really matters.👇 RESOURCES & LINKS: 🎧 Subscribe to Body Bangin’ on Spotify: https://open.spotify.com/show/491aIUWJ72fFpVARROeRcA ▶️ More Body Bangin’ on YouTube: https://www.youtube.com/@BodyBangin 📧 Connect with Andy Tylka: [email protected] 🌐 Learn more: https://brakethestigma.com 📧 Mental health resources or questions: [email protected] 🔗 Follow Micki on LinkedIn: https://www.linkedin.com/in/micki-woods-36374121 🚀 Need shop growth strategy? DM Micki or visit https://mickiwoodsmarketing.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

In this powerful episode, Micki Woods is joined by Jeff Butler and Justin Lewis—two shop owners who fought for years to protect collision shops and consumers alike, and won.They helped pass a groundbreaking Right to Appraisal (RTA) bill in Washington, and they’re here to share what every shop owner needs to know about it—and how to take action in your own state.Here’s what you’ll learn:✅ What RTA Actually Is: Why it matters, how it works, and why most shops are still misunderstanding it.✅ Why WA Had to Step Up: How insurers were writing RTA out of policies—and how Jeff and Justin fought to make it mandatory.✅ “Competent Appraiser” Defined: What that term really means (and why a boat damage appraiser has no business near a Tesla claim).✅ What Shops Can Do Now: Whether you’re in WA or not, here’s how to educate customers, document better, and fight smarter—not harder.If you’ve ever been short-paid, ignored by insurance, or frustrated with the lack of leverage, this episode is a must-listen.🔔 Subscribe now on YouTube, Spotify, or Apple Podcasts so you don’t miss what’s next.👇 RESOURCES & LINKS:🎧 Subscribe to Body Bangin’ on Spotify: https://open.spotify.com/show/491aIUWJ72fFpVARROeRcA▶️ Watch more Body Bangin’ episodes on YouTube: https://www.youtube.com/@UCwbN0Tv3xo9RFBDNN2G5SjQ 📧 Connect with Jeff Butler & Justin Lewis: Jeff Butler: [email protected] Lewis: [email protected]🔗 Follow Micki on LinkedIn: https://www.linkedin.com/in/micki-woods-36374121🚀 Need help growing your shop with marketing that actually drives leads? DM Micki or visit https://mickiwoodsmarketing.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

In this value-packed episode, Micki Woods sits down with Kena Dacus, co-owner of Dacus Auto Body & Collision Repair, to uncover real-world strategies for shop owners who are ready to grow smarter, not harder in the collision repair industry.Here’s what you’ll learn: ✅ Insurance Headaches: Why getting paid for proper repairs (like safety inspections) feels impossible, and how Kena’s team manages the pushback. ✅ Towing Business Truths: The real cost of adding towing services, the risks you need to know, and why it’s a completely different business model from collision repair. ✅ The 4-Day Work Week Experiment: How moving to a 4-day production schedule improved efficiency, reduced burnout, and became a game-changing recruiting tool for Kena’s shop. ✅ Why Industry Involvement is Non-Negotiable: Kena shares how getting involved in industry groups, trade shows, and learning from other shop owners unlocked massive growth—and why you can’t afford to stay on the sidelines.If you’re an independent shop owner feeling the pressure of insurer challenges, consolidation, and keeping your team happy while growing profitably—this episode is a must-listen.🔔 Subscribe now on YouTube, Apple Podcasts or Spotify so you don’t miss future episodes that help you build a shop that’s thriving—not just surviving.RESOURCES & LINKS: 🎧 Subscribe to Body Bangin’ on Apple Podcasts: https://podcasts.apple.com/us/podcast/body-bangin/id1558234037 🎧 Subscribe to Body Bangin’ on Spotify: https://open.spotify.com/show/491aIUWJ72fFpVARROeRcA?si=0df935d45b4c4786 ▶️ Watch more Body Bangin’ episodes on YouTube:  https://www.youtube.com/@BodyBangin 🌐 Learn more about Dacus Auto Body & Collision Repair: dacusauto.com 📧 Connect with Kena Dacus: [email protected] 🔗 Follow Micki on LinkedIn: https://www.linkedin.com/in/micki-woods-36374121 🚀 Need help growing your shop with marketing that actually drives leads? DM Micki or visit https://collisioncentermarketing.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

I am talking with Michael Giarrizzo, CEO/President of DCR Systems, about embracing the change of our industry. As our vehicles become more complex things NEED TO CHANGE!Vehicles today are safety machines on wheels so what is your shop doing to make sure you are keeping those vehicles that come to you after a collision are being restored so they operate exactly like they would if they never would have gotten into an accident.We need to start taking on the responsibility of this to create a sustainable future in our industry! No more are the days of just checking fit and finish!  Michael challenges shops to:1 – establish your why2 – create processes that are non-negotiable (consistency)3 – have extensive documentation (documentation before, during and after the repair including manufacturer repair procedures, videos, photos, notes, etc.)4 – create quality control check points throughout your shop (ask your team where those QC checks should be. Utilize your team to make your business better.)If you want to ask any questions of Michael or inquire about becoming one of his licensed shops you can email him directly at:[email protected] to Michael’s past Body Bangin’ interview - Episode #30 – Becoming a Lean, Mean, Auto Body Repair Machine:Apple Podcasts: https://podcasts.apple.com/us/podcast/ep-30-becoming-a-lean-mean-auto-body-repair-machine/id1558234037?i=1000553311049On YouTube: https://youtu.be/3YVwWiA9Um0?si=-CtQbNXGGYDoPf07____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Thank you to our wonderful sponsor, Lombard Equipment, who sells new and refurbished equipment AND provides training on that equipment in your shop!Reach out to them and get the help you need...Massachussets Office: (800) 422-PULLFlorida Office: 888-440-WELDVirginia Office: 833-MIG-WELDVisit them online: https://lombardequipment.com/What made this year's SE Collision Conference amazing? Several of those involved chatted about some things that happened behind the scenes plus a recap of the show. Joining me today is: Josh Kent - CCA's Executive Director, Kyle Bradshaw - CCA's President and Board Members of WMABA & CCA - Brian Davies & John Shoemaker Make sure to mark your calendar to join in next May-ish in Virginia!Contact WMABA or CCA Directly:Email WMABA's Office: [email protected] WMABA's Executive Director - Jordan Hendler: [email protected]'s website: https://wmaba.com/Email CCA's Office: [email protected] CCA's Executive Director - Josh Kent: [email protected]'s website: https://carolinascollisionassociation.com/Join the Collision Cocktail Hour monthly meetings!Learn more here: https://collisioncocktailhour.com/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Thank you to our wonderful sponsor, Lombard Equipment, who sells new and refurbished equipment AND provides training on that equipment in your shop!Reach out to them and get the help you need...Massachussets Office: (800) 422-PULLFlorida Office: 888-440-WELDVirginia Office: 833-MIG-WELDVisit them online: https://lombardequipment.com/We are talking about a very polarizing topic today with Steve Krieps of Collision Safety Consultants of West Virginia. Steve was part of a panel at the SE Collsiion Conference where they discussed the pros and cons of RTAs (Right to Appraisals), PRI (Post Repair Inspections) and what the shop's role is in those things. This is super informational for all shops out there!Listen to Billy Walkowiak's episode where we get into the nitty gritty of RTAs:Ep #58: Use the Appraisal Clause to Get Paid with Bill Walkowiakhttps://podcasts.apple.com/us/podcast/ep-58-use-the-appraisal-clause-to-get-paid-with/id1558234037?i=1000590615764Contact Steve Directly:Email Steve: [email protected] Safety Consultant's website: https://collisionsafetyconsultants.us/Join the Collision Cocktail Hour monthly meetings!Learn more here: https://collisioncocktailhour.com/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

For all of you listening Lombard Equipment is offering a FREE Air Jack (3 bag) with purchase of any Chisum equipment piece PLUS Chisum is offering incredible factory pricing through the end of June!https://youtu.be/AsTdmSVxSHs?si=v-sKc171vEm1eaKCKevin Lombard & Dave Caron of Lombard Equipment chat with us today about the opportunities shops have as they are experiencing some slow downs right now.A survey was done and found that a technician standing up ergonomically (versus down on the ground) are 22% more efficient!They also talk about the latest frame machine that is the Swiss army knife of all frame machines - the Bronco and Bronco XL!For all of you listening Lombard is offering a FREE Air Jack (3 bag) with purchase of any Chisum equipment piece PLUS Chisum is offering incredible factory pricing through the end of June!Watch the video of the Bronco: https://youtu.be/AsTdmSVxSHs?si=v-sKc171vEm1eaKCContact Lombard Equipment:Contact Form: https://lombardequipment.com/contact/Massachussets Office: (800) 422-PULLFlorida Office: 888-440-WELDVirginia Office: 833-MIG-WELDVisit them online: https://lombardequipment.com/Join the Collision Cocktail Hour monthly meetings!Learn more here: https://collisioncocktailhour.com/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Thank you to our wonderful sponsor, Lombard Equipment, who sells new and refurbished equipment AND provides training on that equipment in your shop!Reach out to them and get the help you need...Massachussets Office: (800) 422-PULLFlorida Office: 888-440-WELDVirginia Office: 833-MIG-WELDVisit them online: https://lombardequipment.com/I'm excited to bring to you today Mister Blake Farley, the Executive VP of Operations for Quality Collision Group from the Southeast Collision Conference. Blake talks about how he used to get in his own way thinking he didn't need any feedback or help and changing that perspective allowed him to change the game.We talk about so many good things today!Contact Blake Farley Directly:Email Blake: [email protected] Quality Collision Group's website: https://www.qualitycollisiongroup.com/Join the Collision Cocktail Hour monthly meetings!Learn more here: https://collisioncocktailhour.com/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Thank you to our wonderful sponsor, Lombard Equipment, who sells new and refurbished equipment AND provides training on that equipment in your shop!Reach out to them and get the help you need...Massachussets Office: (800) 422-PULLFlorida Office: 888-440-WELDVirginia Office: 833-MIG-WELDVisit them online: https://lombardequipment.com/Next in our lineup from the Southeast Collision Conference is Jay Goninen, the President and Co-Founder of Wrench Way and the Podcast host of "Beyond the Wrench". Jay talks about some great things to consider about if you are looking to get some new technicians and also fantastic takeaways on ways to retain that top talent that you have!Contact Jay Goninen Directly:Email Jay: [email protected]'s Website: https://wrenchway.com/Beyond the Wrench Podcast on Apple Podcasts: https://podcasts.apple.com/us/podcast/beyond-the-wrench/id1503503473Join the Collision Cocktail Hour monthly meetings!Learn more here: https://collisioncocktailhour.com/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Thank you to our wonderful sponsor, Lombard Equipment, who sells new and refurbished equipment AND provides training on that equipment in your shop!Reach out to them and get the help you need...Massachussets Office: (800) 422-PULLFlorida Office: 888-440-WELDVirginia Office: 833-MIG-WELDVisit them online: https://lombardequipment.com/Today we chat with Taylor Moss of OEC (OE Connection). Taylor talks about some of the main ways that shops are losing (leaking) profit and how you can stop the leaks!Taylor utilizes Repair Logic and offers a free demo if you are interested.Contact Taylor Directly:Email Taylor: [email protected] a Demo of Repair Logic: https://oeconnection.com/free-demo/Join the Collision Cocktail Hour monthly meetings!Learn more here: https://collisioncocktailhour.com/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Thank you to Lombard Equipment, our wonderful sponsor, whose goal is to help improve the quality of people's lives.Reach out to them and get the help you need...Massachussets Office: (800) 422-PULLFlorida Office: 888-440-WELDVirginia Office: 833-MIG-WELDVisit them online: https://lombardequipment.com/Next in line at the SE Collision Conference we are taking with StrongLead's CEO, Bruce Schronce. Bruce and his team help grow collision centers. In his session he gives 5 critical aspects of growing your business, attracting, developing and retaining great people, leadership cohesion, and enjoying a meaningful and prosperous journey.Contact Bruce Directly:Email Bruce: [email protected] Website: https://stronglead.org/Contact the StrongLead Team or a consultation: https://stronglead.org/contact/Join the Collision Cocktail Hour monthly meetings!Learn more here: https://collisioncocktailhour.com/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Lombard Equipment, our fantastic sponsor has 5 star online reviews, they do all of their own service and warranty work! Amazing! :) Reach out to them today...Massachussets Office: (800) 422-PULLFlorida Office: 888-440-WELDVirginia Office: 833-MIG-WELDVisit them online: https://lombardequipment.com/Kyle Motzkus, GM of Hunter Autobody,  and Danny Gredinberg of the DEG (Database Enhancement Gateway) are with us today!Their session was called "Self Confidence: An advanced repair plan you can expand on."They discussed the non-negotiable required operations and how they talk about some of these more complex things to the guest.Their goal is to help you build a bullet proof repair plan supported by facts.WATCH A VIDEO WITH DANNY ON THE USAGES OF THE DEG:Episode #70 of Body Bangin' - Write Your Strongest Sheethttps://youtu.be/TcLSJbFJ9IkContact Danny or Kyle directlyEmail Danny: [email protected] Kyle: [email protected] Website: https://degweb.org/Join the Collision Cocktail Hour monthly meetings!Learn more here: https://collisioncocktailhour.com/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Lombard Equipment, our fantastic sponsor, has been in business for over 30 years providing equipment, service, training, AND support! Reach out to them today!Massachussets Office: (800) 422-PULLFlorida Office: 888-440-WELDVirginia Office: 833-MIG-WELDVisit them online: https://lombardequipment.com/Today we are chatting with Greg Peeters of Car ADAS Solutions. Greg's session was titled "The Critical Steps Involved to Achieve an OEM-Centric Calibration".We chat about the good, the bad, the truths and untruths about ADAS as well as what it takes to do an accurate calibration as well as when and how to calibrate.Contact Greg PeetersEmail Greg's team at Car ADAs: [email protected] ADAS Website: https://caradas.com/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Thank you to Lombard Equipment - our sponsor of this series! Lombard Equipment not only sells new and used equipment but they have real LIVE people answer their phone!Reach out to them and get the help you need...Massachussets Office: (800) 422-PULLFlorida Office: 888-440-WELDVirginia Office: 833-MIG-WELDVisit them online: https://lombardequipment.com/Next in line at the SE Collisiion Conference we are taking with Matthew DiFrancesco who had a session titled "Building Value in Your Shop". Matt is the owner of High Lift Financial and the podcast host of "Your Business Your Life".Today we talk about:How to build value in your businessBusiness structuringHow to exit your business one dayAnd more!Contact Matt DirectlyEmail Matt: [email protected] Lift Financial Website: https://highliftfinancial.com/Your Business Your Life Podcast: https://podcasts.apple.com/us/podcast/your-business-your-life/id1587750001Join the Collision Cocktail Hour monthly meetings!Learn more here: https://collisioncocktailhour.com/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Shoutout first and foremost to Lombard Equipment - our sponsor of this series and your #1 choice when looking to purchase new and refurbished equipment from Maine to Miami!Reach out to them today! Massachussets Office: (800) 422-PULLFlorida Office: 888-440-WELDVirginia Office: 833-MIG-WELDVisit them online: https://lombardequipment.com/We are kicking off the series from the SE Collision Conference 2024 in Greensboro, North Carolina with the one and only Mike Anderson of Collision Advice! Mike had a couple of sessions: 1) Future-proof Your Shop: Tomorrow’s Success Starts with Today2) 100% DisassemblyToday we talk about:Importance of 100% dissassemblyWhat got you success is not going to be what gets you success in the futureCurrent industry trendsManufacturer's supporting their certified collision shop networkContact Mike Anderson DirectlyCall Collision Advice: 703-898-0715Collision Advice Website: https://collisionadvice.com/Send an Email: https://collisionadvice.com/contact/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Winner of the 2024 Vehicle Care Rockstar Award given out by BodyShop Business went out to Clay Hoberecht - owner of Best Body Shop in Wichita!Clay talks about what he does differently, why he does it and what separates him from other shops.Reach out to Clay directly:Clay's Email: [email protected] #55 with Clay: Get Paid for What You Do and Change Your Mindset with Clay Hoberecht: https://youtu.be/s46WhSvjClkBest Body Shop's Facebook Page: https://www.facebook.com/BESTBODYSHOPINWICHITACollision Cocktail Hour: https://collisioncocktailhour.comWichita Wagyu: https://wichitawagyu.com____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Jordan Hendler & Josh Kent join me today to talk about the SE Collision Conference that will be happening very soon! From May 16-18th the festivities will be going down!On Friday, May 16th there is an award ceremony with cocktails, games and a whole lot of fun. This event is by invite only or if you purchased a ticket to the attend the amazing classes.Starting Saturday, May 17th at 8:30am EST the classes kick off with Mike Anderson of Collision Advice and sessions run all day. The tradeshow floor is free to anyone that would like to come by and that opens at 10am on Friday. Classes and the trade show floor run through Saturday May 18th.Cost: Only $179 for all of the classes (for non-members) and $99 for members. Such a great value!IMPORTANT LINKS:The full lineup of classes can be found here: https://carolinascollisionassociation.com/schedule-speakers/Main website: southeastcollisionconference.comGet tickets here: https://brushfire.com/southeastcollisionconference/scc/565643/registerEmail Jordan: [email protected] Josh: [email protected]____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Rick Selover has been in the business for a long time and has been helping shops grow for just as long! Rick understands the power of perspective and of self awareness. After putting things into action in his own life and seeing the power of it all, he started helping others in our industry.We talk today about some basic things you can switch up in your every day life that will impact your person, your body and also your business and the way you function!If you take 1 thing that popped into your mind during this podcast and start making small changes to that 1 thing…you will be excited once you start to see the effects. I challenge every person listening or watching to do the “no phone” for at least 30 minutes to 1 hour every morning. It’s a GAME CHANGER!Get help with your business with Rick!Email Rick for a copy of his morning routine. :) Contact Rick Selover Directly: https://linktr.ee/mindwrenchRick's Email: [email protected] Selover's Website: https://rickselover.com/Mindwrench Podcast: https://podcasts.apple.com/us/podcast/mind-wrench-podcast/id1529656089____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

The NE Collision Conference just wrapped up and I only heard amazing things about it! Today we talk with Ken Miller, President of the AASP New Jersey and Co-Owner of 821 Collision in North Haledon, NJ. He shares with us some of his top takeaways and most popular highlights of the show. If you have never been to the NE Collision Conference it is the weekend of St. Patty's Day in March every year so make sure to register when it comes around in 2025. This conference has the largest trade floor and is known as the "mini-SEMA".I will be there next year and hope to see you all too!!!Contact Ken Miller Directly:Ken's Email: [email protected] Collision's Website: https://821collision.com/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Today, my friend Kyle Motzkus, who's the general manager over at Hunter Auto Body in St. Louis, Missouri, and I are having a chat about the common challenges collision shops face. Kyle's got some great insights to share!We'll cover everything from the importance of getting the intake process right with clients to ensuring they're the right fit for your shop, setting clear expectations, walking them through the repair process, drafting repair procedures, staying in touch with both the insurance carrier and the customer, and even handling payments post-repair.Kyle's a seasoned speaker at industry events, and he's here to lend a helping hand to others in the field! So, let's dive in and learn together! Contact Kyle Motzkus Directly:Kyle’s Email: [email protected] Auto Body Website: https://hunterautobodyinc.com/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Louie Sharp, owner of Sharp Auto Body talks to us today about the keys to his success. As a former marine his mindset shift completely changed his life and his business.Louie drops so many amazing gems in this episode. Check this out:Life is either easy or hard and you get to choose how you play the game.Be the point of the spear. Lead the charge for what is right, for what's just and what is fair.In coaching he starts with the owner. For every business owner, Louie shares that you have to work on YOU first before working on the business. He believes our business is our spiritual practice - how we serve & help people and we shouldn't take it for granted. The marines gave him:#1 - Self Esteem - He could do things he didn't think he could.#2 - Heart of serviceTake the time to know the people and know the stories to be able to care for your customers.If you start with love - you will be amazed at what happens. Send them blessings, abundance and love and you'll be amazing at how everything in your life will change. When you start with love, love doesn't know the boundaries of the "rules" or the b.s. we typically deal with.Music from the heart touches the heart. Anything that comes from your heart will touch another heart.There are so many more great things. I hope you listen all the way through!Contact Louie Sharp Directly:Louie's Email: [email protected] Auto Body Website: https://www.sharpautobody.com/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Did you know that in our collision world today that only 44% of body shops are independent? Take advantage of that!John Shoemaker joins us today and we dive a little bit into his session at SEMA with the SCRS classes where he spoke on “Being Elite in a Consoldator’s Market”.John is a legend in our industry. He’s a long time veteran who now is a BDM for BASF where he is able to help out shops plus he speaks at conferences and association events across the country.Being elite in your market means you have to differentiate yourself.John cites that OE certification is the #1 way to do so but also emphasizes the importance of meeting people where they are at and focusing on what they need emotionally in that moment.We discuss several ways other shops are differentiating themselves to give you ideas. After creating a differentiator you need to market that so the general public knows!We also invite you to join us on our Collision Cocktail Hour monthly zoom calls if you are a shop or vendor. You can register by visiting our website at: collisioncocktailhour.com.Contact John Shoemaker Directly:John's Email: [email protected]____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ Subscribe to the Body Bangin' YouTube Channel!For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

I had the pleasure of hanging out with Steve Baker, manager of Windermere Collision Center in Winter Garden, Florida. At Windermere their team has decided to really get niche in the EV repair segment. We discuss the importance of their processes and how that has been a big needle mover for them. We also discuss some of the difficulties they have had repairing the EVs and how they are overcoming them. In addition, if you are thinking of either getting into the EV certifications for Tesla, Lucid, Rivian, etc or pushing harder into those – Steve gives some great recommendations.This podcast episode is for all body shops with great takeaways for all!If you’d like to contact Steve he would be happy to have a conversation with you!Contact Steve Baker Directly:Steve's Email: [email protected]: https://windermerecollisioncenter.com/____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ Subscribe to the Body Bangin' YouTube Channel!For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Today we are talking with Laura Tierney from ShopLoaner.com and discussing something that is gaining a lot of momentum in our industry – vehicle loaners in your shop.This doesn’t mean that you have to give out free loaners to people. This means another revenue stream for you. It means that you could provide a value to your guests by having a vehicle on site or even providing a vehicle for less money per day to customers who don’t have rental coverage. It also allows you to really provide for that guest at another level. Does a replacement vehicle cause you to have storage issues?How many would you want to have for your shop?Where would you get these vehicles?Would this break the bank trying to insure these vehicles?What happens if a customer gets into a wreck in your loaner?Does this create more admin tasks for your team and bog them down further?How much more per repair could you be making when adding on a rental vehicle?I had so many questions and Laura was great to answer them all and give us some great things to think about! Contact Laura Directly:Laura’s Email: [email protected]: https://www.shoploaner.com____________________________ Connect with Micki on LinkedIn Now! :) https://www.linkedin.com/in/micki-woods-36374121/ Subscribe to the Body Bangin' YouTube Channel!For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Collision repair centers may hear of cyber crimes but think it won't happen to them. Yet, it could and it does!We talk to Mark Riddell who spoke at a collision conference "across the pond" and shares with us some key takeaways from that conference.Cyber crimes are not typically a hack into your system. Most crimes are tricks a human to pay money out via email...listen in to hear the #1 main cyber hack so you can be on the lookout!Auto body shops are looked at as small businesses which for cyber attackers means that we are easy prey and we are assumed to be easy to breach. How do we protect ourselves and our customers data?What is your "attack surface" and what does it look like?It may not be financial loss but it may be a reputation loss.There are many ways that these cyber thieves can attack. 3 of these are:1 - online booking2 - emails3 - websiteMany of us in body shops are not properly trained. Mark states that anyone that is touching money in your business is a major target! Most times it's not the owner that will be attacked.These criminals can shut down your production, our supply chain.Reach out to Mark Riddell directly.Mark's Email: [email protected] Networks Website: https://m3networks.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Kevin Wolfe is the owner of Leaders Way which just celebrated its 25th birthday!As a former mechanical shop owner who was doing great financially yet saw that his staff was not cohesive which started his journey into leadership. Within 3 years he had become the employer of choice as he had worked hard on developing and exploring his leadership skills.Kevin is now highly sought after as a leadership coach and this episode will show you why!Did you now that we are at an all-time high of disengagement professionally at 73%!We get into the reasons of WHY and HOW we fix that.We talk about how engagement is the #1 thing that most impacts your business and as shop owners train their staff in all levels of the business they are not doing training in leadership skills. What a miss!He has a great quote – you can’t lead people past where you are at, showing the importance of self discovery and improvement!You also can’t lead people you don’t know so setting up times to meet regularly with your team is a MUST. 2 books Kevin recommends are:1 – The Talent Code by Daniel Coyle2 – Culture Shock by by Jim Clifton Reach out to Kevin Wolfe directly.Kevin's Email: [email protected] Way Website: https://www.leadersway.comSupport the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Josh Piccione is a go-getter as the GM of Tom Wood Collision. They are a dealership owned shop in Indianapolis that is VERY BUSY! As a very active member in the Collision Cocktail Hour, Josh has worked very hard to make sure their vehicles are repaired according to the manufacturer repair procedures and has had a hard time battling the insurance companies to figure out how that was going to work in his shop. His experience is awesome and he brings very helpful information to others working to do the same thing.Josh had an "aha" moment when he was in Mike Anderson's class and got called out about security features and post-collision inspections and his shop has never operated the same way again.Listen to how he changed things up in his shop and dug in to do the right thing - even though he thought they had been before!Reach out to Josh Piccione directly.Josh's Email: [email protected] Wood Collision Website: https://www.tomwoodcollision.com/Join us for the Collision Cocktail Hour monthly meeting: https://collisioncocktailhour.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Robert Snook with Business Success Global is talking with us today and he knocks my socks off! Robert is a very popular key note speaker and works with shops around the globe and helps them grow their business and differentiate themselves.How do you increase your revenue using the business revenue stream knowing that money follows energy.We are talking about the "Stars" versus the "Hamsters".Product, Positioning and your Channels set the stars apart from your hamsters which is the trap of sales and revenue. Hamsters are caught up in the every day to-do list. He shares that hitting someone's standard is a "so what?" moment.My favorite quote he makes is "There's more power to stopping than starting."Stop doing the busy work and start moving the needle.My next favorite is "There is no difference between high and low performers other than  implementation. Everything else is just an excuse."Robert shares that the opportunity is in the EXTRA and the DIFFERENTIATION and none of it has anything to do with the repair! Keep it small, simple and sustainable. Makes you think, doesn't it?Put different bait on your hook and catch bigger, better fish!Stand out in the moments that matter so you can catch more fish.Reach out to Robert Snook directly.Robert's Email: [email protected] & Sons Paint & Body: https://www.businesssuccessglobal.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Our last guest of the Texas Auto Body Trade Show is the one and only Mike Anderson!!!!This year Mike’s theme is “Be ExtraOrdinary” and, as always, he brought the house down!Since we last talked, Mike had the opportunity to read the book by Kevin Brown called “The Hero Effect”. He stated in this book “NOBODY NOTICES NORMAL” which means we have to be extra ordinary. Mike then shares his latest jaunt to a local Lexus dealership and how that visit wowed him! What he realized was the power of personalized experience was key.At the Lexus conference they shared – "Know Me, Know My Car" and he speaks on the importance of knowing our guests BEFORE we talk about their vehicle. Let’s find out what’s important to them first and build that emotional connection.Another thing he shared is the false sense of security our industry has and speaks on those insights.Consumers today want to do business with whoever makes it RIDICULOUSLY easy or radically easy to deal with. Are you doing this in your shop?Reach out to Mike directly!Collision Advice: https://collisionadvice.comSupport the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

Burl was part of a panel at the Texas Auto Body Trade Show talking about legislation in our industry. Burl Richards is the owner of Burl's Collision Center in Henderson, Texas and he is fighting for consumer's rights and safety...and I LOVE IT!Listen in as we talk about how he fights for consumer safety.The fight Burl recently won was based off: Do you believe a repair plan is necessary?In his district court there were 12 jurors and a judge that decided a blueprint repair was necessary and warranted!At the trade show he and his panel talked about different aspects of legislation plus the RTA and how it covers a lot of aspects for OEM procedures, processes and rates.The takeaways Burl would like for people to have in class today would be: keep supporting auto body associations when it comes to phone calls, emails, money, and time. It is time to come together as an industry for our consumer's safety.Not everyone can fight the fight but everyone can do their part!Read the BodyShop Business article on Burl's court case win: https://www.bodyshopbusiness.com/texas-jury-awards-state-farm-policyholder-277000/?utm_source=omeda&utm_medium=newsletter&utm_campaign=Texas+Jury+Awards+State+Farm+Policyholder+%24277%2C000&oly_enc_id=2215D5567389I5WReach out to Burl Richards directly!Burl's Email: [email protected]'s Collision Center: https://burlscollision.com/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

We are BACK and coming to you again from the Texas Auto Body Trade Show this week with a mini-episode! For today and the next 2 episodes you will get to hear from some of the amazing speakers that were there and even an attendee that has some great stuff to share. :)Shops are saying there's no talent and the students are saying there are no jobs...what's the deal? Today we are talking with Raven Hartkopf, the lead collision instructor at Collin College in Texas. She received her associates degree in auto body and now, as a graduate student, she's working on a field problem where she is diving in to what the issue is between  students and the auto body shops.  The big takeaway she found is students are wanting shops to work around their school schedule. If the student starts part-time once they are free and done with school they typically stay with that shop and go full time - yet most shops don't offer a part time position! She has also found there's a disconnect between women who want to do more manual labor feeling uncomfortable going in to a shop. This is a great opportunity for shops to step in to this supportive role!Another big point is for shops looking to hire someone out of a technical/trade school. DON'T WAIT UNTIL THEY ARE DONE WITH SCHOOL! Most shops have already grabbed up the great talent!Of 100 shops in Collin County they surveyed 70 shops and students asking: - what kind of work do they do? - what the average age is for techs?  - what is important to them? - salary? - benefits?For students: - age? - gender? - how comfortable they feel going into the industry? - 1st generation student? - socio-economical status? - what were they looking for?What great info!Reach out to Raven Hartkopf directly.Raven's Email: [email protected] the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134

We are coming to you from the Texas Auto Body Trade Show this week with a mini-episode! For the next few episodes you will get to hear from some of the amazing speakers that were there and even an attendee that has some great stuff to share. :)Today we are talking with Logan Payne of Payne and Sons Paint and Body Shop in Dallas & Bedford, Texas. Logan and Danny Gredinberg talked at the trade show about the importance of repairing a vehicle per the OE repair procedures.Main point #1 - don't let the techs write the sheetRecommendation: Divide up the writers job versus the old way of where the estimator was handling everything from beginning to end.Big Push of the Class: Get started!Reach out to Logan Payne directly.Logan's Email: [email protected] & Sons Paint & Body: https://payneandsonsbodyshop.com/contact-us/Support the showFor more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.comEmail Micki directly at [email protected] Join the Body Bangin' Facebook Group!https://www.facebook.com/groups/989546031854134