PODCAST · business
Building Great Experiences
by StealthX
This is the Building Great Experiences podcast, a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology. Drew Burdick is the host and Managing Partner at StealthX, a consultancy focused on designing, building & delivering great customer experiences. Drew has worked with organizations of all sizes for over 15 years to enhance their CX and design solutions that drive business results. Learn more at stealthx.co & drewburdick.com.
Episodes
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Getting into the market is easy. Staying in it is hard.
In this episode, Drew sits down with Harold Hughes, founder and CEO of Divi and an angel investor, to talk about how to build a company in the age of AI. Harold shares why starting is easier than ever but staying in the market is harder, why a prototype beats a pitch deck, and a simple trick for...
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The Human Touch in the Age of AI
In this episode, Drew sits down with Sal Perez, founder of Totem Wealth Management in Charlotte, to talk about what AI means for client experience. Sal grew up in Orlando, played soccer at Winthrop, started his career at Vanguard, and opened his own firm in 2023. They get into why AI note takers...
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Authenticity in the Age of AI
In this episode, Drew sits down with Brian Lafontaine, a working actor of over 30 years turned executive coach, to explore what actually differentiates a person or a brand once AI can produce a flawless email, pitch, or blog post in seconds. The conversation covers why two recent job candidates...
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AI in schools - Interview w/ Tory Thompson
In this episode, Drew sits down with Tory Thompson, Head of School at Elysium School of Innovation — a hybrid micro school in Huntersville, NC. Students are in the classroom two days a week, learning remotely two days, and out in the world on "field experience" Fridays, at a 10-to-1 ratio. Tory's...
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Psychological safety in the age of AI
In this episode, Drew sits down with Ellie Holbert, Founder and Principal of Impact Advisory Services, to explore why psychological safety has become the most critical leadership skill in the age of AI. The discussion covers the neuroscience behind fear and performance, why 47% of employees can't...
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AI is killing SaaS
In this episode, Drew sits down with Brett House, founder and CEO of High Signals, and Rio, leader of advertising and ad tech at Cradera (OmniCom), to explore how AI is fundamentally reshaping go-to-market strategy, customer experience, and the future of software. The discussion covers GTM...
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AI is more predictable than people
In this episode, Drew sits down with Webb Bostic, President and CEO of MessageBridge, to explore the evolving landscape of business text messaging and what happens when AI becomes the gatekeeper to your customers. The discussion covers the SMS ecosystem from carriers to platforms, the difference...
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AI is Changing Higher Ed
In this episode, Drew sits down with Michael Trivette, Co-Founder of College Transitions, to explore the evolving landscape of higher education in the age of AI, focusing on the role of College Transitions in guiding students through the college admissions process. The discussion highlights the...
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Guiding, Not Informing
In this episode, Drew sits down with Rob Horton, Senior Vice President of Brand and Digital at the YMCA of Greater Charlotte, to explore the future of customer experience, modern marketing, and how AI is reshaping personalization. Rob’s background spans iconic CPG brands (Nestlé, Coca-Cola), a...
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The rise of AI-forward engineering
In this episode Drew sits down with Justin O’Connor, AI leader at KPMG Advisory and founder of InfraCodebase, an AI-native platform reimagining developer experience and cloud delivery. From automating his first enterprise workflow out of pure frustration to now shaping agent strategy for one of…
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People don't want your app, they want results.
We’re kicking off a new Fireside Chat series. These are shorter, behind-the-scenes episodes where Drew shares how StealthX thinks about the shifts shaping the next era of experience and growth. Each one blends perspective with practice, featuring quick takes, demos, and tools operators can use...
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How AI Rewrites the Role of UX
In this episode, Drew sits down with Mike Adams, Executive Director of Design at JPMorgan Chase. Mike brings nearly two decades of experience leading design inside one of the most complex, highly regulated industries and he’s now wrestling with how AI will reshape design, research, and the...
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A Design Playbook for Legacy Orgs in the AI Era
Welcome back. In this episode, Drew sits down with Christina Goldschmidt, VP of Product Design at Warner Music Group and adjunct professor at NYU. Christina traces a 25-year path from early web design at Discovery Channel to leadership roles at AmEx, Morgan Stanley, Accenture, Etsy, and now…
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How Empathy Creates Unbreakable Customer Trust
Welcome back to the latest episode of season 2. In this episode, Drew sits down with Zach Spring, Founder & CEO of YourEkko, a startup born from Zach’s personal journey through cancer, loss, and resilience. Zach shares his powerful story of survival and how it led him to create a platform that...
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The New Startup Playbook in the AI Era
Welcome back to Building Great Experiences Season 2. In this episode, Drew sits down with Juan Garzón, Managing Director of Innovate Charlotte and a longtime startup ecosystem builder. Juan shares his winding entrepreneurial journey, from founding a mortgage marketplace during the early 2000s, to...
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100x Engineers: How AI Agents Will Supercharge App Development
Welcome back to Building Great Experiences Season 2! This season, we’re diving deep into the future of AI, design, and human-centered experiences. Episode Details: In this season opener, Drew sits down with Charles DeAndre, Managing Partner at Pattern 50 and fractional CTO for some of Charlotte’s...
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In a World of AI, Be Irreplaceably Human - Interview w/ Joel Puthoff
Overview:Welcome to the *Building Great Experiences podcast, with your host Drew Burdick, a 15-year veteran in Customer Experience and Managing Partner at StealthX.This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with...
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Trust is the new growth strategy - Interview w/ Jenn Grabenstetter
Overview Welcome to the Building Great Experiences podcast, with your host Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy,...
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The Power of a Handwritten Note - Interview w/ David Wachs, Handwrytten CEO
Overview Welcome to the Building Great Experiences podcast, with your host Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy,...
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Getting people on the same page - Interview w/ Eric Gorman
Overview: Welcome to the Building Great Experiences podcast, with your host Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy,...
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Trust-driven design is the future - Interview w/ Adam Iscrupe
Overview Welcome to the Building Great Experiences podcast, with your host Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy,...
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The Future of User Experience - Interview w/ Andy Vitale
Overview Welcome to the Building Great Experiences podcast, with your host Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy,...
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Design Overpromised, Now What? - Interview w/ Jake Heberlie
Welcome to the Building Great Experiences podcast, with your host Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design &...
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The next big shift: Full-stack Experience Engineers - Interview w/ Wes Dews
Welcome to the Building Great Experiences podcast, with your host Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design &...
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WTF is an anti-consultant? - Interview w/ Ronnie Battista
Welcome to the Building Great Experiences podcast, with your host Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design &...
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Good Data = Better CX: How to Get It Right - Interview w/ Mike Vandenstockt
Overview: Welcome to theBuilding Great Experiences podcast, with your host Drew Burdick, a 15-year veteran in Customer Experience and Managing Partner at StealthX. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy,...
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The best marketing won’t save your trash CX - Interview w/ Madison Gates
Overview: Welcome to the Building Great Experiences podcast, with your host Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy,...
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Future of CX: Beyond Product, Into Ecosystems - Interview w/ Skipper Chong Warson
Overview: Welcome to the Building Great Experiences podcast, with your host Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy,...
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Stop selling & start connecting with customers - Interview w/ John Mader
Overview: Welcome to Building Great Experiences podcast, with your host Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy…
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Magic moments: Power of experiential alchemy w/ Jock Sallquist
Overview: Welcome to Building Great Experiences podcast, with your host Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy…
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Your team will never be the same - Interview w/ Nande Silva
Overview: Welcome to Building Great Experiences podcast, with your host Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy…
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Impact of soundscape on customer experience - Interview w/ Brian Cullinan
Overview: Welcome to Building Great Experiences podcast, with your host Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy…
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Happy employees = happy customers - Interview w/ Beth Jackson
Overview: Welcome to Building Great Experiences podcast, with your host Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy…
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Transforming the Healthcare Experience - Interview w/ Blair Primis
Overview: Welcome to Building Great Experiences podcast, with your host Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy…
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B2B Marketing x Customer Experience - Interview w/ Tracy Collins
Overview Welcome to Building Great Experiences podcast, with your host Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy…
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Quitting corporate to start a company - Interview w/ John Espey (Part 2)
Overview: Welcome to Building Great Experiences podcast, with your host Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy…
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Building a strong UX infrastructure - Interview w/ John Espey (Part 1)
Overview: Welcome to Building Great Experiences podcast, with your host Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy…
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How to build CX that drives real value - Interview w/ Steven Keith
Overview: Welcome to Building Great Experiences podcast, with your host Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy…
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Building Strong Brands - Interview w/ Joel Tracey
Overview: Welcome to Building Great Experiences podcast, with your host Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy…
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Marketing & CX: A winning mix for customer success - Interview w/ Joe Bell
Overview: Welcome to Building Great Experiences podcast, with your host Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy…
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Brands w/ No Differentiated Experience Will Fail - Interview w/ Lauren Kerwell
Overview: Welcome to Building Great Experiences podcast, with your host Drew Burdick a 15-year veteran in Customer Experience and Managing Partner at StealthX. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy…
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Unlocking business success w/ inclusive design - Interview w/ Jennifer Borchardt
Overview: Welcome to the Building Great Experiences podcast, with your host Drew Burdick. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology. Episode Details: In this episode of the Building…
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Driving successful product adoption - Interview w/ Conor McFerran
Overview: Welcome to the 5th episode of the Building Great Experiences podcast, with your host Drew Burdick. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology. Episode Details: In this episode,...
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The Intersection of Product & CX - Interview w/ Justin Fischgrund
Overview:Welcome to the 4th episode of the Building Great Experiences podcast, with your host Drew Burdick. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology.Episode Details:In this episode Drew...
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The Intersection of Marketing & CX - Interview w/ Matt Coffey
Overview: Welcome to the 3rd episode of the Building Great Experiences podcast, with your host Drew Burdick. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology. Episode Details: In this episode I...
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The intersection of storytelling & CX - Interview w/ Brent Kunze
Overview: Welcome to the 2nd episode of the Building Great Experiences podcast, with your host Drew Burdick. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology. Episode Details: In this episode I...
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Agile Dogma, Hiring 10x Talent, & Startup CTO's － Interview w/ Andrew Duncan
Overview: Welcome to the 1st episode of the Building Great Experiences podcast, with your host Drew Burdick. This is a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology. Episode Details: In this episode, I...
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ABOUT THIS SHOW
This is the Building Great Experiences podcast, a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology. Drew Burdick is the host and Managing Partner at StealthX, a consultancy focused on designing, building & delivering great customer experiences. Drew has worked with organizations of all sizes for over 15 years to enhance their CX and design solutions that drive business results. Learn more at stealthx.co & drewburdick.com.
HOSTED BY
StealthX
CATEGORIES
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Frequently Asked Questions
How many episodes does Building Great Experiences have?
Building Great Experiences currently has 47 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Building Great Experiences about?
This is the Building Great Experiences podcast, a show dedicated to sharing how brands are bringing insanely great human-centered experiences to life with strategy, design & technology. Drew Burdick is the host and Managing Partner at StealthX, a consultancy focused on designing, building &...
How often does Building Great Experiences release new episodes?
Building Great Experiences has 47 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Building Great Experiences?
You can listen to Building Great Experiences on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Building Great Experiences?
Building Great Experiences is created and hosted by StealthX.
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