PODCAST · business
Built To Run
by KnowHow
Built to Run is a podcast for leaders building service businesses that don't live or die by their best people. As a company grows, more of how it works ends up living in a few key heads, and one resignation can put the whole thing at risk.Each episode digs into how to get that knowledge out of people's heads and into the business itself, through in-depth conversations with the operators, founders, and thinkers who have done it.Hosted by Leighton Healey, CEO of KnowHow, who has led from every seat in the service world: frontline operator, corporate leader, and now technology founder.
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How EverLine Turned Founder Know-How Into 125 Locations in 3 Years
Leighton Healey, CEO of KnowHow, sits down with John Evans, founder of Everline, about turning a fledgling pavement maintenance business into a franchise network approaching 200+ locations across Canada and the U.S. They explore Everline’s evolution from handwritten operations manuals tested season by season to a tech stack with searchable how-to, dashboards, benchmarking, and an AI layer, while stressing that judgment and the “sizzle” of lived experience can’t be generated by chatbots. John discusses scaling franchise support, keeping human-to-human coaching central, using peer validation and data to drive adoption, partnering with capital for growth, and a Greenland runway project executed by new franchisees under extreme constraints.Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com
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Scott Klososky on Turning Tribal Knowledge Into a Real Asset
Leighton Healey, CEO of KnowHow, introduces the rebranded show Built To Run and speaks with tech strategist and entrepreneur Scott Klososky (Future Point Of View) about where AI is headed for service businesses and franchising. Scott argues companies should create an “AI constitution” to embed values into tools, and distinguishes data (what systems collect) from knowledge (judgment and pattern recognition held in people). They discuss knowledge and synthetic intelligence as assets that could belong on balance sheets, how AI may reshape revenue attribution, and Scott’s “humology” framework for defining the right human-vs-technology mix in any process. Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com
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ABOUT THIS SHOW
Built to Run is a podcast for leaders building service businesses that don't live or die by their best people. As a company grows, more of how it works ends up living in a few key heads, and one resignation can put the whole thing at risk.Each episode digs into how to get that knowledge out of people's heads and into the business itself, through in-depth conversations with the operators, founders, and thinkers who have done it.Hosted by Leighton Healey, CEO of KnowHow, who has led from every seat in the service world: frontline operator, corporate leader, and now technology founder.
HOSTED BY
KnowHow
CATEGORIES
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Frequently Asked Questions
How many episodes does Built To Run have?
Built To Run currently has 2 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Built To Run about?
Built to Run is a podcast for leaders building service businesses that don't live or die by their best people. As a company grows, more of how it works ends up living in a few key heads, and one resignation can put the whole thing at risk.Each episode digs into how to get that knowledge out of...
How often does Built To Run release new episodes?
Built To Run has 2 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Built To Run?
You can listen to Built To Run on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Built To Run?
Built To Run is created and hosted by KnowHow.
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