PODCAST · education
Business operations - for iPad/Mac/PC
by The Open University
This series of tracks examines the operations management in four service industries. Each has unique problems associated with their sector but they all have operational processes to ensure smooth delivery of their product. Material is taken from The Open University Course T883 Business operations: delivering value.
Episodes
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Business operations
A short introduction to this album.
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BMI Baby: Outsourcing and cost management
How outsourcing can reduce costs and the importance of teamwork
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BMI Baby: business model
Looking at the operations of budget airline BMI baby.
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Elm Surgery: a surgery as a small business
Managing a general practice in the UK and the importance of a business approach within the NHS
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Elm Sugery: Staffing
The response of the doctors' surgery to greater demands from their patients
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Elm Surgery: Measuring and maintaining performance
Utilising staff feedback to improve the doctors' surgery
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Fuller's Brewery: Introduction
Fullers: A traditional brewery using modern operational management systems
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Fuller's brewery: Management
The day to day management of the brewery and the challenges it presents
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Introducing the case studies
The importance of operations management to business and how the principals remain the same regardless of the business involved
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Summing up the case studies
The importance of good operations managers in all industries and services
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Vue: The right film at the right time
Behind the scenes at the Vue cinema complex to see operations management in practice
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Vue: The balance scorecard
Maximising profits and customer satisfaction and minimising loss. Vue uses a balance scorecard system to assess its performance
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Vue: Peak-time perfect
How Vue hopes to maintain and improve its venues via a system of checks and a culture of inclusion
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ABOUT THIS SHOW
This series of tracks examines the operations management in four service industries. Each has unique problems associated with their sector but they all have operational processes to ensure smooth delivery of their product. Material is taken from The Open University Course T883 Business operations: delivering value.
HOSTED BY
The Open University
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