PODCAST · business
C-Store Center
by Michael Hernandez
Everything you need to become a great convenience store manager from someone who wants you to succeed.
Episodes
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EP 13 - The Neglected Fryer: A Tale of Grease and Shame
If the equipment in your store could talk, what would it say? This is the story of a dirty fryer in a convenience store kitchen.
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EP 12 - Independent Part Two
I just wanted to tie up some loose ends regarding my experience at International One Stop. I also discuss the importance of creating a good working environment and how that impacts staffing.
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Ep 11 - Working for an Independent
In this episode, I talk about my first true convenience store working experience. I really loved my experience working for an independent. Some work experiences come close, but nothing was better. There were so many great memories and takeaways. Here's to the people I worked with back then!
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Ep 10 - Getting Back on Track
In this episode, I discuss getting back on track, what I am working on, and things to come.
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Ep 9 - More Poor Customer Service Experiences
What is going on in the convenience store industry? Nothing but poor customer service experiences this weekend.
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Ep 8 - Be Aware
Want to increase your sales? Be aware of new products and developing trends.
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Ep 7 - From Worst to First
Have you ever inherited a problem employee or manager? Do you take the easy way out and fire them? Want to take them from worst to first? In this episode, I share an experience I had that might be helpful to you.
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Ep 6 Where There's Smoke There's Fire
In this episode, I talk about how an unrelated issue and my word to my CEO led to the discovery of a serious internal issue.
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Episode 5- Lottery Theft? You Won't Believe This!
In this episode, I talk about a discrepancy that occurred one morning when balancing lottery tickets. You won't believe what we found!
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Episode 4 - She Stole How Much?
Having huge audit losses? Don't be afraid to look at your closest employees.
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Curiosity Can Cure
Being curious can lead to discoveries that will help you gain performance increases. In this episode, I talk about opportunities I identified, the solutions I implemented, and the huge payoff! You can do the same.
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Clean, Well-Lit Places Episode 2
If you want to attract more business, you have to clean up your store! In this episode, I talk about the little things that make a huge difference to your customers when it comes to choosing a convenience store to stop into.
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Welcome to C-Store Center
Welcome to C-Store Center. I wanted to introduce myself and share my story and ideas. I am here to help you be great at managing a convenience store. Please let others know about it. Thanks!
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ABOUT THIS SHOW
Everything you need to become a great convenience store manager from someone who wants you to succeed.
HOSTED BY
Michael Hernandez
CATEGORIES
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